Ordered a paddock stand which I needed before heading off on tour. The delivery time was promised for the following Friday, 5 days from the date of the order, but it didn’t arrive until the following... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Incredible service. Placed an order for a paddock stand and it was delivered within 24hrs. What made this even more impressive was that it took place over Saturday and Sunday! The price was also th... See more
Company replied
I visited Infinity Motorcycles in London and had a great experience especially thanks to Ludmila. As soon as I entered, she greeted me with a warm smile and quickly understood I was overwhelmed by all... See more
Company replied
Excellent service in Camberley. The Swedish lad sold me the Halvarssons Boffalet jacket and trousers which are perfect to go over my Knox armoured base layers. He was patient and listened to my req... See more
Company replied
Company details
Written by the company
We are Infinity Motorcycles, one of the UK’s biggest stockists of Motorcycle Helmets, Clothing, and Accessories since 1999. Born from a humble retail store in Clapham, and founded by two veterans of the UK motorcycle trade, we have served motorcycle riders, new and returning, for over 20 years in our 16 outlets across the UK – from London and Surrey to Glasgow and Belfast, and our bustling online store – stocking over a hundred premium brands and over 10,000+ motorcycle products, shipping to anywhere in the UK and most countries worldwide. We are a proper brick-and-mortar business, and the heart of our company comes from our customer service. We strive to provide professional, first-hand advice to everyone that walks through our doors, and our staff are some of the friendliest, most knowledgeable, and longest-serving in the industry. We’re happy to answer any question you may have, whether it’s about one of our many motorcycle brands including Shoei, Arai, Rukka, Alpinestars, or Motogirl, how a particular helmet fits, or how a specific garment works. We’re here to help!
Contact info
1 Lawrence Way, GU15 3DL, Camberley, United Kingdom
- 01276538074
- info@infinitymotorcycles.com
- www.infinitymotorcycles.com
4.1
Great
526 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NO HELP WITH WARRANTY IF THE ITEM IS FAULTY
Be aware that if you have a fault with anything that you have bought from Infinity Motorcycles that they wont help. Despite being within the manufacturers warranty period.
They will try to discourage such requests quoting long delays, negative outcomes and diminish any fault as 'wear and tear'
19 June 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Angelo,
Thank you for taking the time to leave your feedback.
I am sorry to hear that your recent warranty claim has not met your expectations.
I understand that you were attempting to claim on a pair of Dainese boots which had developed a fault with the zip, which you had originally purchased from Bike Stop.
When you first contacted Stevenage about your claim, they sought advice from our suppliers so that they would be able to advise you as best as possible. Our suppliers reviewed the images you provided and informed us that the boots were unlikely to be covered under warranty, as the damage sustained appears to be from general wear and tear.
It was not the intention of our Stevenage branch to discourage you from going through with the claim. They only wanted to inform you that the damage may not be covered under warranty, so that you could make an informed decision on whether you would still like to process the claim, as it would mean you being without the boots for 1-3 weeks, which is consistent with our timeline outlined in our "Warranty Returns" Terms and Conditions, which you can read here: https://www.infinitymotorcycles.com/delivery-and-returns
I am sorry that you felt as though we were trying to discourage you from going through with the claim. Your feedback is valuable to us, and it has been passed on to the relevant individuals so we may improve our services and prevent a situation like this from occurring again.
Thank you,
Rhiann
Used to be good probably 9 years ago
Used to be good probably 9 years ago, rubbish customer service, been there on 3 separate occasions to spend money. Not one sales rep asked if I wanted help. Will not be going there again and I will tell everyone I know too. North Camp much better
31 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Indy,
Thank you for taking the time to leave your feedback.
I apologise that your recent shopping experiences with us have not met your expectations.
We are constantly striving to improve our services and feedback like yours is vital for us to do so.
I have forwarded your feedback to the relevant store so they can improve their services.
We hope to be able to welcome you back in the future and provide you with a shopping experience that meets your expectations.
If you would like to discuss this matter further, please contact info@infinitymotorcycles.com
Thanks,
Rhiann
best relaibe company purchase ever,
the only time i ever use this site is going mental over pathetic companies, This company is amazing i have to say you could not make a nicer more help if you made one yourself, just got off the phone will buy off this company everyday of the week from now on fantastic. just got a full refund but asked instead now helmet and the rest in a refund, id like to buy cant think of anything because so nice and respectful comapny ever....
16 June 2025
Unprompted review
Reply from Infinity Motorcycles
Hi,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Great service from start to finish
I have to mention Steve and his colleague at Southampton. Called yesterday just before closing to check they had a specific jacket in stock and in my size. They did. 60 mile ride to their shop today. Very helpful and knowledgeable about the product and paying with Klarma was a doddle. Excellent 5*'s for Infinity.
11 June 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Nigel,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will pass this on to Steve.
We hope to see you again soon!
Thanks,
Rhiann
Hanger Lane- Rico and Eli , true stars
I ve purchased a Cardo Edge from the Hanger Lane branch.Many thanks to Rico and Eli who were very kind and asked if I need help in fitting it to the helmet so they did it for me nicely on the spot, taking away the stress, energy and time I would have had to spend doing it myself. Spot on as always ! All the branches I ve been to such as Hanger Lane, Holborn, Farnborough or Camberley, the staff were very friendly and helpful, with plenty of knowledge! Thank you again
16 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will pass this on to Rico and Eli.
We hope to see you again soon!
Thanks,
Rhiann
Purchased a Cardo packtalk Pro
Purchased a Cardo packtalk Pro. Stumbled at first due to payment issues that were very quickly resolved with the customer support person, UK based, which gave me confidence to proceed. They identified that there was an admin issue, in real time, issued a full refund. Placed the order again and received the the unit next day. Very happy with the whole experience, despite the initial glitch. Their staff were extremely helpful and diligent around this minor issue, and I will definitely be a returning customer. Excellent product, excellent customer service, recommend with confidence. Look forward to my next purchase with your business, thank you and your team. Kind regards, Karl.
3 June 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Karl,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We are glad to hear you were satisfied with your recent shopping experience.
We hope to see you again soon!
Thanks,
Rhiann
Got lured to browse their stock by…
Got lured to browse their stock by great prices, everything I found was out of stock, but different colours available… for much more £££, can they not see how poor this is, after wasting 1/2hr looking at not in stock items, will not return
3 June 2025
Unprompted review
Reply from Infinity Motorcycles
Hi,
Thank you for taking the time to leave your feedback.
We sincerely apologise that your shopping experience has not met your expectations.
We recently launched a new website and are actively working to improve the user experience. Your feedback is valuable to us and helps us make the necessary improvements.
We hope to offer you a shopping experience that better meets your expectations in the near future.
Kind regards,
Rhiann
Deteriorating service
Since the change of the company website, it seems that the customer service changed as well.
Previously we could see all purchases and returns on our accounts, now you cannot find it, you rarely get notifications about the refunds once the return has been delivered to them.
Its a significant difference to the company I joined as a client a few months ago.
Maybe they should review the work of their IT department?
I have been told that my history of purchases has been wiped out, and unlikely to recover??? What
17 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi,
Thank you for taking the time to share your feedback with us.
Please note that we are currently unable to send notifications when returned items are delivered to our warehouse. However, if your return was sent using our free DPD returns service, the provided returns label includes tracking information. This allows you to monitor the delivery status and confirm when your parcel has been received.
Rest assured, we will notify you as soon as your refund has been processed.
Regarding the missing purchase history on your account, this is a known issue that our IT team is actively investigating. We would like to reassure you that your purchase history has not been deleted; this is solely a display issue.
In the meantime, if you require proof of purchase for any transaction, please don’t hesitate to contact us at club@infinitymotorcycles.com. We’ll be happy to assist you.
We sincerely apologise for any inconvenience this may have caused and appreciate your understanding and patience.
Kind regards,
Rhiann
Fantastic Customer Service
Great experience buying online - I made a mistake with an incorrect purchase and they were extremely easy to work with and very helpful in resolving this.
30 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Gaz,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Reply from Infinity Motorcycles
Hi Ajay,
Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience you experienced.
We regret the challenges encountered during your exchange process. While we understand your frustration, please note that your second exchange request for the jacket was submitted outside our standard returns and exchange window. Steve proceeded with the exchange as a gesture of goodwill, despite it not being required.
Some of the items you requested for exchange were sourced from a supplier with whom we were experiencing issues at that time, which unfortunately contributed to delays in fulfilling your order. Although discounted prices were visible on our website, those items were not available for online purchase due to those supplier constraints, and we were unable to offer the same discounts in-store.
We truly apologise that this experience did not meet your expectations. Your feedback has been shared with our team and will be considered as we aim to improve our service.
We hope to have the opportunity to serve you better in the future.
Kind regards,
Rhiann
This is one of the best if not the best…
This is one of the best if not the best motorcycle shop on the internet.
I’ve used them several times and the service is spot on, unbelievably quick delivery…
I ordered the wrong part so had to return and order the right bit, everything was sorted by the following day, really impressed with their service.
21 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Ordered Oxford Dakar 1.0 gloves in 2 sizes
Ordered Oxford Dakar 1.0 gloves in 2 sizes as I wasn't sure about the fit. They arrived quickly and the pair I didn't need were returned and refunded without any problems
20 January 2025
Unprompted review
Reply from Infinity Motorcycles
Hi,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Twice in one week I was assured I'd get…
Twice in one week I was assured I'd get delivery, once late by two days an the other still up in the air, very poor, wasted my time; a full day on delivery only to watch the van drive past me, avoid, refunding now
14 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Step,
We sincerely apologise for the delayed delivery of your order.
Please note that once a package leaves our warehouse and is in the custody of DPD, delivery estimates may vary due to external factors beyond Infinity's control.
Our records indicate that you have now received both deliveries and have subsequently cancelled your refund request.
We apologise once again for any inconvenience caused by the delay.
We hope this experience has not deterred you and that you'll choose to shop with Infinity again in the future.
Thanks,
Rhiann
Brilliant service definitely recommend
Brilliant service definitely recommend
2 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Terry,
Thank you for your amazing 5-star review of Infinity Motorcycles!
We hope to see you again soon!
Thanks,
Rhiann
Cage from Hanger Lane was great!
I recently visited the Hanger Lane store with my dad to buy a jacket. We had gone on a whim after visiting the Ace Cafe and had arrived quite close to closing time. I felt a little bad as I was spending quite a bit of time trying things on and making a decision, but Cage was great. He didn't make us feel rushed at all. He was very kind and got us a deal on the jacket, which I was quite thankful for since I was unsure about spending so much. Overall, a good experience; I wouldn't recommend going so close to closing time. However, if you do, know that you won't be made to feel like you need to leave! x
4 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Maxine,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will be sure to pass this on to Cage.
We hope to see you again soon!
Thanks,
Rhiann
Infinity Motorcycles, Christchurch, Dorset.
Infinity Motorcycles Christchurch in Dorset, a simply wonderful experience. Wanting to get back into motorcycling after a 20 year gap I really wasn’t up to speed with modern kit, especially helmets. After reading many reviews I chose Infinity as my go to store for hopefully good sound advice, and boy I wasn’t disappointed. From the initial friendly greet I was left alone to browse with the offer of help if needed. I needed it, and got it in droves, the staff were VERY knowledgable and answered all my questions. Expert advice without a push to spend silly money. The staff listened to me and absorbed my wants and needs and my little knowledge, the very last question by them was “now what is your budget”? Then I was guided through numerous products, some way below and some slightly above my budget, an honest range. At no point did I feel pressured to make a purchase, they even gave me time alone to try on numerous models. I have made a purchase at Infinity and look forward to making many more in the future. I highly recommend Infinity.
4 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Stephen,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will be sure to pass this on to our Christchurch team.
We hope to see you again soon!
Thanks,
Rhiann
Sam Christchurch Store
Just moving to the Highcliffe area visited the local store in Christchurch . Being a former motorcycle dealer/owner i know how important customer service is . I knew what i wanted and Sam attended to my needs . Very clued up on every question i asked even told me things that i was not even aware of . Ended up buying more than a helmet . Now if i had someone like Sam running my department in my dealership i would feel very safe . A credit to your store . Don't suppose he will get to read this but i do hope you let him know .
3 May 2025
Unprompted review
Reply from Infinity Motorcycles
Hi John,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will be sure to pass this on to Sam.
We hope to see you again soon!
Thanks,
Rhiann
Order got lost
Ordered a moto girl jacket on the 15th April, still nothing arrived by 23rd. When I called the company they didn’t know where the parcel was. Said there was nothing they could do and wouldn’t bother to call DPD as said they wouldn’t know where it is either. Very very disappointed as jacket was on a good sale and I’ve been looking for a while for a woman’s jacket that would fit well. Now I have to wait 3-5 days for the money to be returned to me. My advice, don’t even bother.
15 April 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Katie,
Thank you for taking the time to leave your feedback.
I am sorry to hear about the delays in getting your jacket.
Unfortunately, when we shipped the jacket, it appears DPD did not scan the parcel into their system, which is why it was not delivered.
Your refund is being processed today, meaning the money should be returned to your original payment method in 3-5 working days. Unfortunately, this is the standard process for refunds, and we are unable to expedite this.
Thanks,
Rhiann
Poor service
Stopped using them when they delete or fail
To add loyalty points. Went back to but a disc lock for a trip. Item failed to arrive. They confirm from GPS of the delivery photo it went to the wrong address. Tell me I have to wait 6 days for an investigation they decide what I want. Won’t refund now unlikely to arrive before I go. Also again failed to add my points. Poor service I would avoid !!
1 week since I contacted them. Still no update. Still no item. Still no refund. Avoid this shop is my only advice
20 April 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Daniel,
Thank you for taking the time to leave your feedback.
Our apologies that you feel this way. We had a technical issue at the start of the month with Club Points, and this should now be fixed.
We have looked into your account and could see that you had not signed up to the Club Infinity Scheme. We have now set this up for you and have added all points from any orders you have placed.
In relation to the delivery of your item, we have raised a case with DPD because the goods look to be delivered to another location, but this is not clear. We will then give you an update and can replace or refund the goods for you shortly if required.
Thanks,
Rhiann
Hi Daniel,
In response to your update on your review, I sincerely apologise that you did not receive an update on your order.
I believe you were contacted today by one of our customer service representatives to organise a refund or replacement for you, as the DPD investigation was completed this morning.
We hope to be able to rectify this matter for you as soon as possible.
Thanks,
Rhiann
Best experience I ever got at Stevenage shop!
Best experience I ever got =)
I bought motorcycles pants from Infinity shop at Stevenage and it was amazing experience. Infinity Team member (Gentleman with long hair and beard) answered all my questions very professionally and clearly for me to got it. I had quite a big number of these. His kind advice and help made a huge difference to me as new pillion I was not sure what I need. I am wearing pants for 2 rides now and incredibly happy with these.
The atmosphere in Stevenage shop is great, they do a coffee and pastries - that's awesome!
And everyone is very lovely =)
Thank you very-very much.
18 April 2025
Unprompted review
Reply from Infinity Motorcycles
Hi Julija,
Thank you for your amazing 5-star review of Infinity Motorcycles!
I will pass this on to our Stevenage branch.
We look forward to seeing you again soon!
Thanks,
Rhiann
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.