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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including print size, durability, and overall finish, often noting it surpasses competitors. The customer service and staff are frequently highlighted as exceptional, with many appreciating the personalized, helpful, and responsive approach, making interactions pleasant and efficient. However, some customers reported receiving products with poor quality, citing issues like thick stitching, puckering, dirty marks, and misaligned or incomplete prints. A few people also mentioned dissatisfaction with customer support in these instances, describing it as unhelpful or slow to resolve complex issues.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the high-end feel of garments... See more

Customer service

Consumers generally report positive experiences with customer service, often highlighting the helpfulness,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Quality

Customers consistently note positive experiences with quality, praising the vibrant colors in DTG printing... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the outstanding and incredible... See more

Based on these reviews

Rated 5 out of 5 stars

I have being using Inkthreadable now for five years Always great service and product selection Always there if things do go wrong ie. an item getting lost by postal services and quic... See more

Rated 5 out of 5 stars

Very efficient service, fast turnaround time and our first lot of sample have printed beautifully. We love the intuitive website and the ability to make mockups before ordering. Em and Mary also sped... See more

Company replied

Rated 5 out of 5 stars

I've recently started selling from Shopify, using Inkthreadable as my POD service. Customer service has been fantastic - helping me to settle in and get up and running . I've mostly been dealing with... See more

Rated 5 out of 5 stars

I always have a great experience with Inkthreadable - whenever there's been print/order issues (which is rare anyway), they're quick to sort with no hesitation. Lovely staff, great service. They're al... See more


Company details

  1. Printed clothing store

Written by the company

UK based print-on-demand supplier that offers dropshipping for businesses selling t-shirts & other clothing, mugs, phone cases, tote bags, cushions, and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

916 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Real people doing a good job at a reasonable price

I’ve been using InkThreadable for a while now and love the way they operate.

I can use their website to upload designs at my convenience but also have the option of speaking with someone if I need or want to. Not a call centre or a chat bot, but an actual person who works in the same building that things are printed in!

Turnaround and shipping are both reasonable and I can pick up my orders too (I’m fairly local!)

When I asked for my cycling caps to be printed, which isn’t a garment offered on the website, this was done and the price was still reasonable.

9 September 2025
Unprompted review
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Reply from Inkthreadable

Hi Phil,

Thanks so much for your review!

Rated 2 out of 5 stars

Created print on demand products, but found out they can't be sold from my store front that I don't have yet, but need in order to connect my domain name to it...

Updated review from 20/9/25:
Not enjoying the complicated process of trying to get a store front set up, hand to reach out multiple times explaining their website doesn't let you actually select the storefront option (tab doesn't take you anywhere but your account details page) and got responses - just not helpful ones to start with.

Then I set up another account, thinking this is the only way to be able to create a store front and I get a response asking me for my email and store name for my new store front account, but on my original account chat facility! CONFUSED? Me too!!

I'm currently locked out of my original account because it wont let me reset my password and I've sent a message to their contact email. Not sure what to do (whether to just call it a day and start from scratch elsewhere - but all the stuff I've spent days creating, exporting and editing to get it shown on my TikTok shop will still be sold via them until I can get a store front set up either way).

I didn't have any of these issues with ForthWall and the shop front looked amazing - Only problem was as they're in the US I couldn't integrate my TikTok shop with it from the UK. Get on to that ForthWall!

20 August 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Ade,

Thanks so much for your review

Rated 5 out of 5 stars

Great great service

Great great service
The site is easy to navigate and the AI chatbot is actually very useful if you need help. Then if you need an advisor they are fast to respond, friendly and helpful :)

The quality of the products is very high also

18 August 2025
Unprompted review
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Reply from Inkthreadable

Hey Becky,

Thanks so much for your feedback!

Rated 5 out of 5 stars

My experience with InkThreadable has…

My experience with InkThreadable has been nothing short of amazing! In addition to their wide range of products and features as well as their platforms interface and ease of use, their staff is so polite, patient, quick to respond. They have a solution for everything. 10/10 experience.

15 August 2025
Unprompted review
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Reply from Inkthreadable

Hi Lael,

We really appreciate this, thanks so much!

Rated 5 out of 5 stars

Trustworthy, Easy to Use, and Super Friendly

This is the first time I've ever left a review for a company, but I would like to go out of my way to say that Inkthreadable is an excellent choice for anyone looking to setup their clothing brand. As a starting European brand looking for a trustworthy company to grow my brand outside of Europe, I can say that the quality and service is perfect and easy to use. The interface and choice of products is amazing too, as I've been struggling with a couple other producers. If you're looking for a trustworhty company to handle fulfillment in the UK and internationally, with a super friendly and available customer service that handles problems very fast, I would highly recommend Inkthreadable! Can't wait to receive my second test batch and looking forward to see the service options expand over time.

14 August 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Maurits,

Thanks so much for this detailed review!

Rated 5 out of 5 stars

Incredible service

Incredible service, quality and delivery times are always next to perfect. Never had an issue which was not at the fault of my own.
Made an error on my own end with an order, and Em from support couldn’t have made it easier for me.
10/10 would definitely recommend

12 August 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

Absolutely incredibly happy with the…

Absolutely incredibly happy with the quality of the printing. Finding this company has been a blessing. Highly recommend.

8 August 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Rudi,

We're so pleased to hear this, thanks so much for your feedback!

Rated 5 out of 5 stars

amazing quality

amazing quality, fantastic to work with

cannont stress how much you should go with these guys for printing anything!

10 August 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

We appreciate the feedback, thanks Benjamin!

Rated 5 out of 5 stars

Em is super helpful

Em is super helpful, helped me with such a quick turnaround time for a stock issue and was really friendly, 5* customer service.

6 August 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Danny,

Thanks so much for your feedback!

Rated 5 out of 5 stars

This was my second order from inkthreadable

This was my second order from Inkthreadable I reordered because the quality on the first was excellent. My second order came out slightly different due to a machinery upgrade, but their customer service was outstanding (specifically Em). They immediately remade the items and upgraded my shipping to next day delivery at no extra cost. The replacement arrived and the quality is once again amazing. Can’t fault them top-tier product and support. Highly recommend.

1 August 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hey Kian,

Thanks so much for your feedback! I'm glad to hear we were able to resolve the issue

Rated 4 out of 5 stars

Extended waiting time

Pleased with the result, but product lead time took longer than expected/stated on webpage (16days).

29 July 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Janelle,

I'm sorry your order took longer than expected, we'll look into this! Thanks for your feedback.

Rated 5 out of 5 stars

Really great business

Really great business. A great range of t-shirts and colours. And brilliant customer service. They couldn't have been more helpful.

17 July 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Paul,

Thanks so much, we really appreciate it!

Rated 5 out of 5 stars

Great communication!

The team at Inkthreadable have been fantastic! I had an order that needed a quick turnaround and they were able to get it printed and dispatched within the deadline. A special shoutout to Em who kept in contact with me throughout the entire process :)

16 July 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Desh,

Thanks so much!

Rated 5 out of 5 stars

Great Value, Great T's

I ordered 9 black T-Shirts with a bespoke design for my MTB Cycle Club visit to the IOW in 2025. The T's were great quality and the design was printed very well on the material. One of the T's had a small defect and the team at Inkthreadable replaced it immediately, without charge. Great customer service and super T's.

13 June 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Thanks so much for your feedback!

Rated 5 out of 5 stars

Best Print On Demand Supplier

They have been so helpful and instrumental in setting up my business. The founders are really lovely people who really want you to succeed. It’s been great working with them. Really lovely products and helpful service. Couldn’t ask for more.

10 July 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi Francine,

Thank you so much for your feedback, we really appreciate it! It's a pleasure working with you :)

Rated 1 out of 5 stars

Terrible service and terrible customer service

If you want to buy a T-shirt for the summer, order it in December so it arrives in time for July. Terrible service and terrible customer service. I will never order from them again.

9 July 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hi there,

We're really sorry to hear about your experience. We'd love the chance to speak with you directly and help resolve this, but unfortunately, we’ve been unable to locate your account based on the information provided. If you could reach out to us with your order number or email address, we’ll look into it right away.

Rated 5 out of 5 stars

Continued brilliant customer services

Hi readers, I've been using InkT for a few years now and thought that I'd leave them another review. Having an online shop has it's challenges and I must say whenever one of my customers has an issue I refer it back to them and they always resolved it. I can't thank them enough, especially Mary and Em who I deal with the most of the time. Thank you ladies.

26 June 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Thanks so much, Stephen! It's always a pleasure speaking with you :)

Rated 5 out of 5 stars

Great experience

Great experience, fast and professional. Have used multiple times and can happily recommend. Assisted me well when I was a bit confused 😃

18 June 2025
Unprompted review
Inkthreadable logo

Reply from Inkthreadable

Hey Ben,

Thanks so much for your feedback!

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