Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... See more
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Brilliant everyone was very helpful have one query I use 1471 frequently, can’t always get to phone when it rings, have bad legs, so use 1471 to call back, but that doesn’t work now, why. Otherwise it... See more
I was dreading changing my broadband provider, it is a minefield. I googled "the best internet provider" and up popped Inspire Telecom, I checked out the website and was impressed with the Company eth... See more
Company replied
Excellent service.If you have any problems or questions they will act as quickly as they can.The most beneficial part of Inspire Telecom you don’t have any problems to contact them always someone will... See more
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Company details
- #5 of 64 best companies in Internet Service Provider
- #2 of 48 best companies in Internet provider
- #4 of 34 best companies in Mobile network operator
- #4 of 48 best companies in Phone and internet services
- #8 of 95 best companies in Telecommunications service provider
- #2 of 17 best companies in Telephone company
About Inspire Telecom
Written by the company
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
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The Inspire Service Standard
Written by the company
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contact info
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, United Kingdom
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4.9
Excellent
643 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The team were easy to talk to…
The team were easy to talk to understood the situation and sorted my issue quickly.
25 April 2026
Reply from Inspire Telecom
Hi Joanne,
Thank you for your kind feedback!
We’re really pleased to hear that our team understood your situation and was able to resolve your issue quickly. Making things easy and stress-free for our customers is always our goal.
The Inspire Telecom Team
Renewing with Inspire was really easy
Renewing with Inspire was really easy. I’ve been with inspire for many years now and honestly wouldn’t change. Great service and always answer the phone quickly, Thank you
24 April 2026
Unprompted review
Reply from Inspire Telecom
Thank you so much for your continued loyalty, it really means a lot to us.
We’re so pleased to hear that renewing was easy and that the service you’ve received over the years has kept you with us. Making things simple and being there when you need us is exactly what we aim for.
Thank you again for your support!
The Inspire Telecom Team
Liam and Megan were both patient with a nonagenarian
18 April 2026
Reply from Inspire Telecom
Thank you for your kind feedback!
We’re so pleased to hear that Liam and Megan were patient and supportive, providing the right level of care and understanding to every customer is incredibly important to us.
We’ll be sure to pass your lovely comments on to them.
The Inspire Telecom Team
Excellent service.
On Friday 10th Apr., we had no internet connection. Tried various tests like resetting the router etc. but to no positive effect. Phoned Inspire and was answered at once. Described the situation and was told they would investigate and call us back A shore time later we were told that Openreach were working on the lines and it was affecting our area. Not the fault of Inspire. It was hoped to be completed in a few hours. Next day we still had no connection but in a phone call from Inspire we were told that Openreach wouldn’t but sending updates as it was the weekend but it was hoped connection would be made later that day. It was. Inspire did all that was possible to keep us informed in a situation not of their making..
11 April 2026
Reply from Inspire Telecom
Thank you for taking the time to share your experience.
We’re really pleased to hear that you felt kept informed throughout the issue. Situations like this can be frustrating, so we always aim to communicate clearly and keep our customers updated every step of the way.
It’s great to know this made a difference, and we appreciate your understanding while the work was being carried out.
The Inspire Telecom Team
very easy to renew and all questions…
very easy to renew and all questions asked answered
8 April 2026
Reply from Inspire Telecom
Thank you for your feedback!
We’re really pleased to hear your renewal was quick and straightforward, and that all your questions were answered clearly. That’s exactly the experience we aim to provide.
The Inspire Telecom Team
Reply from Inspire Telecom
Thank you for your kind words!
We’re really pleased to hear you found our team patient and helpful, it’s something we pride ourselves on, so your feedback is much appreciated.
The Inspire Telecom Team
Reply from Inspire Telecom
Thank you for your feedback!
We’re really glad to hear that your query was handled helpfully. Providing clear and supportive assistance is always our priority.
The Inspire Telecom Team
Helpfull and friendly
So nice to talk to a friendly and very helpful voice on the phone and not having to press endless numbers to get through...
7 April 2026
Reply from Inspire Telecom
Dear Betty
Thank you for your lovely feedback!
We’re so pleased to hear you enjoyed speaking with our team and that you were able to get through without the frustration of endless menus. We believe in keeping things simple and personal, so it’s great to know that made a difference to your experience.
The Inspire Telecom Team
Thankyou Inspire for helping me .
Thankyou Inspire for helping me out with a tricky operation acquiring Full Fibre broadband.
Everyone was most helpful , cheerful and best of all …knew exactly what I wanted.
Brilliant team!
27 March 2026
Unprompted review
Reply from Inspire Telecom
Thank you so much for your kind words!
We’re really pleased we could help you through the process of getting Full Fibre set up, we know it can sometimes feel a bit tricky, so it’s great to hear the team made it easier for you.
It’s especially nice to know you found everyone helpful, cheerful, and knowledgeable, that’s exactly the experience we aim to provide.
The Inspire Telecom Team
Reply from Inspire Telecom
Thank you for your lovely feedback!
We’re so glad you found our team helpful and friendly, and that getting in touch was quick and easy. That’s exactly the experience we aim to provide every time.
The Inspire Telecom Team
Highly recommend
They always answer the phone speedily. You speak to a real person who is courteous and friendly and manages to reassure. They are the best.
24 March 2026
Reply from Inspire Telecom
Hi Ann,
Thank you so much for your kind words and recommendation!
We’re really pleased to hear that you’ve had such a positive experience with our team. Providing quick, friendly, and reassuring support is exactly what we aim for, so it’s great to know we’re getting it right.
The Inspire Telecom Team
Inspire for telephones and broadband
I have found this company very good, they have answered all my questions. They try to do the work as soon as possible. I would say they are a good telecom company and they keep you informed about what is happening.
11 March 2026
Reply from Inspire Telecom
Hi Jane,
Thank you for your kind review.
We’re really pleased to hear that you’ve had a good experience with our team and that your questions were answered clearly. Keeping customers informed and getting things resolved as quickly as possible is very important to us, so it’s great to know this came across.
We really appreciate you taking the time to share your feedback.
-The Inspire Telecom Team 😊
Excellent service
9 March 2026
Reply from Inspire Telecom
Hi Elizabeth,
Thank you for your review! We’re really pleased to hear you received excellent service.
We truly appreciate you taking the time to share your feedback.
- The Inspire Telecom Team 😊
They answer quickly, are always polite and knowledgeable.
They are always fast at answering the phone , they are knowledgeable & don't mind me asking stupid questions, I found that people were calling me but the mobile didn't ring or register a missed call, I was told to turn it off and reboot it , they phoned back to check it had worked, it did.
Not everyone understands tech, thank goodness they don't mind explaining things in simple English, they are always polite, if that person doesn't have the answer they get help and phone back rather than guess, most of all they don't make you feel stupid because things that turn out to have a simple correction seem to be to me very tricky, so I check with them first, they are always helpful, many thanks, my mobile is behaving itself now & I remember to reboot weekly now.
21 February 2026
Reply from Inspire Telecom
Hi Evelyn,
Thank you so much for taking the time to leave such a thoughtful review.
We’re really pleased to hear that our team were able to help resolve the issue with your phone and that the advice worked. It’s great to know you found the team polite, knowledgeable and happy to explain things clearly, that’s exactly the experience we aim to provide.
There are no such things as “stupid questions” when it comes to technology, and we’re always happy to help and make things as simple and stress-free as possible. We’re also glad the follow-up call was helpful and that everything is now working as it should.
Thank you again for your kind words and for choosing Inspire Telecom.
– The Inspire Telecom Team 😊
Great service
Great service, courteous, knowledgeable, solved first time. Thanks
3 March 2026
Unprompted review
Reply from Inspire Telecom
Hi Mark,
Thank you for your kind review! We're really pleased to hear you received great service and that everything was resolved for you first time. Our team always aims to provide courteous and knowledgeable support, so it’s lovely to know that came across.
Thanks again for taking the time to share your experience.
– The Inspire Telecom Team
Whenever I have had cause to contact…
Whenever I have had cause to contact Inspire Telecom their customer service has always been excellent. Responses to my queries have been quickly resolved in a friendly and efficient manner
17 February 2026
Unprompted review
Reply from Inspire Telecom
Thank you so much for your kind words!
We’re thrilled to hear that every time you’ve contacted us, you’ve received excellent service. Providing friendly, efficient support and resolving queries quickly is exactly what we aim for, so it’s wonderful to know that’s been your experience.
We truly appreciate your support and look forward to continuing to deliver the service you deserve.
The Inspire Telecom Team
Reply from Inspire Telecom
Hi Lorraine,
Thank you for your lovely review!
We’re so pleased to hear that everything was easy to arrange and that your transition went smoothly.
If you ever need us, we’re only a phone call away.
The Inspire Telecom Team
We recently moved house
We recently moved house, and Inspire ensured that telephone and Internet were up and running from day one.
2 February 2026
Reply from Inspire Telecom
Hi Richard,
Thank you so much for taking the time to leave us a review!
We’re delighted to hear that your move went smoothly and that your telephone and internet were up and running from day one. Moving house can be stressful enough, so it’s great to know we could make at least one part of it simple and hassle-free for you.
If you ever need anything at all, we’re always here to help.
The Inspire Telecom Team
Good to Know
Jess and the team from Inspire helped me cancel my transfer when I made the mistake of opting for a cheaper internet provider. I soon found this translated into poorer customer service.
17 January 2026
Reply from Inspire Telecom
Hi Virginia,
Thank you so much for taking the time to share this. We’re really glad Jess and the team were able to help get things sorted for you. It’s true that cheaper isn’t always better, especially when it comes to customer service, and we’re proud to be there when our customers need us most. Thanks again for choosing Inspire – we really appreciate your trust.
– The Inspire Telecom Team 😊
Really excellent service from all.
Really excellent service from Jessica, Ryan and Megan. Quick response on telephone, helpful advice immediately and everything up and running quickly. Thank you.
17 January 2026
Reply from Inspire Telecom
Thank you so much for your lovely feedback. We’re really pleased to hear that Jessica, Ryan and Megan were able to help so quickly and get everything up and running for you. Providing prompt, helpful support is exactly what we aim for, so it’s great to know that came through. We’ll be sure to pass on your kind words to the team. Thanks again for taking the time to share your experience.
– The Inspire Telecom Team 😊
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