Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... See more
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Brilliant everyone was very helpful have one query I use 1471 frequently, can’t always get to phone when it rings, have bad legs, so use 1471 to call back, but that doesn’t work now, why. Otherwise it... See more
I was dreading changing my broadband provider, it is a minefield. I googled "the best internet provider" and up popped Inspire Telecom, I checked out the website and was impressed with the Company eth... See more
Company replied
Excellent service.If you have any problems or questions they will act as quickly as they can.The most beneficial part of Inspire Telecom you don’t have any problems to contact them always someone will... See more
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Company details
- #5 of 64 best companies in Internet Service Provider
- #2 of 48 best companies in Internet provider
- #4 of 34 best companies in Mobile network operator
- #4 of 48 best companies in Phone and internet services
- #8 of 95 best companies in Telecommunications service provider
- #2 of 17 best companies in Telephone company
About Inspire Telecom
Written by the company
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
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The Inspire Service Standard
Written by the company
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contact info
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, United Kingdom
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4.9
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very helpful ,very prompt at getting it…
Very helpful ,very prompt at getting it done ,
13 January 2026
Reply from Inspire Telecom
Thank you for your lovely feedback. We’re really glad to hear you found the team helpful and that everything was dealt with promptly. We appreciate you taking the time to leave a review.
– The Inspire Telecom Team 😊
Great service
Emailed about a few queries, within 24 hours they came back to. Advised me about one, which saved me from being scammed. The second they helped with technical issues. Resolved. Phoned 2 days later to check to see If everything was still working as it should. Pleased to say yes.
Staff very friendly and helpful, nothing to much trouble, for a pensioner that is not tech savy.
9 January 2026
Reply from Inspire Telecom
Hi Maggie,
Thank you very much for such a thoughtful review. We’re really glad you got in touch and even more pleased that our team was able to help you.
It’s great to hear that your technical issue was resolved and that the follow-up call gave you peace of mind that everything was still working as it should. Taking the time to check in is something we believe makes a real difference.
Your kind words about our team being friendly and helpful mean a lot, and we’re especially pleased that you felt supported throughout. There’s no such thing as “too much trouble” for us, we will be sure to pass on your kind words.
Thank you for choosing Inspire Telecom.
-The Inspire Telecom Team
Very pleasant experience
It is very pleasant to be able to speak with a friendly human-being and to have my call answered promptly by a person not a machine!
This is one of the reasons I would choose Inspire over another phone & broadband provider
Also the staff are always helpful and responsive.
8 January 2026
Unprompted review
Reply from Inspire Telecom
Hi Nick,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that you appreciated speaking to a real person and getting through to us quickly, that’s something we genuinely care about and work hard to maintain.
Providing friendly, human support is a big part of who we are at Inspire, so it means a lot to know this is one of the reasons you’d choose us over other providers. We’re also delighted to hear that our team has been helpful and responsive.
Thanks again for your kind words and for choosing Inspire Telecom.
- The Inspire Telecom Team
Reply from Inspire Telecom
Hi Susannah,
Thank you for your kind words!
We're so pleased to hear you’re happy with both the service and the price. Delivering great value without compromising on quality is what we’re all about.
If you ever need anything, we’re always here to support you.
– The Inspire Telecom Team
I am updating my last review
I am updating my last review.
Much better customer service after a phone call to terminate contract. They reduced the fee and I was satisfied with the outcome.
2 December 2025
Unprompted review
Reply from Inspire Telecom
Thank you for updating your review, we really appreciate you giving us the chance to make things right.
We’re glad we were able to speak with you directly, reduce the termination fee, and reach an outcome you felt satisfied with. If you ever need anything in the future or have any questions about your services, we’re always here to help.
Best wishes,
The Inspire Telecom Team
Internet speed
I had a problem with my download speeds, which were 5Mbps instead of 60Mbps - I reached out to Inspire and immediately spoke to the right person to solve the problem, which was my router not communicating properly with my home mesh wifi extender. All sorted in 5mins
8 December 2025
Reply from Inspire Telecom
Hi Geoff.
Thank you so much for taking the time to leave this review!
We’re really pleased you got straight through to the right person and that we could get your speeds back up.
If you ever have any questions about your setup or notice anything unusual with your connection again, we’re always here and happy to help.
Best wishes,
The Inspire Telecom Team
Going digital.
The lady I spoke to was very pleasant and helpful. She helped me to set up the new router because the telephone lines are going digital. Everything is now up and running and working smoothly.
14 November 2025
Reply from Inspire Telecom
Thank you for your lovely review! We’re so glad to hear our team member was pleasant and helpful, and that your new router is set up and working smoothly. We’re always here to make the digital switch as easy as possible.
- The Inspire Telecom Team
A First Class Reliably Company.
Whenever I have phoned I have been put through to a real person quickly. They know what the are talking about and guide you through whatever needs to be done.
17 November 2025
Unprompted review
Reply from Inspire Telecom
Hi Michael,
Thank you for sharing your experience. We’re proud to offer real people, real support, and reliable guidance whenever you need us, so it’s great to hear that reflected in your feedback.
- The Inspire Telecom Team
Reply from Inspire Telecom
Dear Hugh,
Thank you for your kind words. We’re delighted to know our team could support you with helpful, thoughtful and flexible service. Your feedback means a lot to us.
-The Inspire Telecom Team
Friendly, helpful and quick to answer your call…
There is always a quick response to a phone call.
The staff are friendly and clear in their advice so any problem is soon solved.
3 November 2025
Unprompted review
Reply from Inspire Telecom
Hi Diana,
Thank you for your feedback! We’re so glad our staff could provide clear advice and quick support. We’ll make sure to share your kind words with the team.
-The Inspire Telecom Team
A very helpful conversation…
Your Agent was very helpful and ,perhaps just as important, very patient and took time to ensure I knew how the the change would be carried out ,
28 October 2025
Reply from Inspire Telecom
Hi Mr Cross,
Thank you for taking the time to leave such positive feedback. We’re delighted that our agent’s patience and clear communication made a difference to your experience.
-The Inspire Telecom Team
Dealing with a ham-fisted customer
My experiences with Inspire could not be better. My problem (of my own making) was dealt with promptly, efficiently and with the utmost patience. I would reccomend this company without hesitation.
20 October 2025
Unprompted review
Reply from Inspire Telecom
Thanks for sharing your experience! It’s wonderful to know our team could resolve the issue efficiently and with patience. Your recommendation means a lot.
-The Inspire Telecom Team
Reply from Inspire Telecom
Hi David,
Thank you for your feedback. We’re glad our quick response helped achieve a smooth outcome. If there’s ever anything more we can do, just let us know.
- The Inspire Telecom Team
This company will rip you off- please…
This company will rip you off- please do not use them. They pressurise people to do verbal contracts over the phone and tie people in to 2 year contracts at 3 times the price of other providers.
Their land lines equate to £26.99 per month where other providers are around £10per month. They charge an annual standing charge to make their annual prices look lower.
My Uncle is an 80 old pensioner and didn’t know what he was signing up for over the phone. This is clearly a strategy they have of speaking to elderly people over the phone who don’t actually know what they are signing up for. They are quite happy charging 2.5/3 times over the market. I just don’t understand why any person would sign up with them when they know the full detail of their pricing.
Do not ever go near this company unless you want to pay vastly more than any other provider.
7 October 2025
Unprompted review
Reply from Inspire Telecom
Dear Mark,
We’re sorry to read your review, though we’d like to reassure you that your uncle has been a valued customer with us for several years, and this was simply a renewal of his existing agreement. We take our commitment to customers very seriously and have extensive training in place to ensure all conversations are handled with care and transparency.
All of our customer calls are recorded and reviewed to ensure full understanding and consent. In this case, all calls were compliant, and your uncle was also sent written documentation and given a 14-day cooling-off period to review the agreement and make sure he was happy to proceed.
Many of our customers prefer our pricing model of a one-off annual payment with a lower monthly rate. Unlike many providers, we do not apply in-contract price rises, meaning the rate agreed at the start remains the same for the duration of the contract.
We understand we’re not the cheapest provider, but our customers choose us for our reliability, personal service, and dedicated UK-based support, which is reflected across the majority of our reviews and customer retention. One of our agents has also reached out to you directly to discuss this further, and we’re always happy to talk through any concerns in more detail.
-The Inspire Telecom Team
Very proactive in informing me of the…
Very proactive in informing me of the current state of resolving my issue. Delay on the Openreach end not Inspire.
29 September 2025
Reply from Inspire Telecom
Hi Steve,
Thanks for your review! Even when delays are out of our hands, we believe it’s important to keep you updated every step of the way. Our experienced agents will always do their best to make the process as smooth as possible.
-The Inspire Telecom Team
Good chat with someone who nows what he…
Good chat with someone who nows what he was taking about
20 September 2025
Reply from Inspire Telecom
Hi Steve,
Thank you for your review! We pride ourselves on having experienced agents who know their stuff, so we’re really pleased to hear you had a good chat with someone who could give you the right advice.
-The Inspire Telecom Team
They spoken to me easy so can…
They spoken to me easy so can understand because I have a learning disability and they was so helpful and caring
25 September 2025
Reply from Inspire Telecom
Thank you for your lovely review. We’re really happy to hear that our team explained things clearly and made you feel comfortable. You deserve great service every time you get in touch with us, and we’ll always take the time to support you.
-The Inspire Telecom Team
Reply from Inspire Telecom
Dear Matt,
Thank you for your kind review. I’m pleased the team explained the upcoming digital line changes. We look forward to assisting you again in the future.
—The Inspire Telecom Team
People doing their best
Every time I speak to one of the Inspire team I get the sense of helpfulness
22 September 2025
Reply from Inspire Telecom
Dear Harold,
Thank you so much for your kind words! We’re thrilled to hear that you feel the helpfulness of our team every time you speak with us. Delivering friendly and supportive service is what we strive for, and it’s wonderful to know that it’s making a difference.
— The Inspire Telecom Team
Regular updates on progress to sort problem.
Regular contact from helpful and courteous agents until problem fixed.
17 September 2025
Reply from Inspire Telecom
Dear Stuart,
Thank you so much for the lovely feedback. We’re glad the regular updates and polite service helped get everything sorted. If you need anything else, we’re always here to help.
-The Inspire Telecom Team
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