Intertoys Reviews 

Today I returned an item I ordered from Intertoy Webstore at a physical store in my neighborhood, and was treated with very rude and hostile attitude from the staff. By the return policy of Intertoy, any online order can be returned at a physical store. I have ordered the same item two times online, but each time the Pokemon collection boxes came with damages, either the damages are on the products, or you can visibly see there's imperfection on the card and coin inside the boxes. This product is an Intetoy exclusive product, so I have no choice but ordered a 2nd time after the first time came with damages. However, the items came with the 2nd delivery are also with damages, so I decided to keep one and return another one. This is my consumer right to return any unopened/unused products to the store by law and by Intertoy Policy.

However, as soon as I entered the store, the staff recognised me immediately and started to shout at me with the following behaviour:
1) Discrimination: Purposely shouting at me with Dutch even though I spoke English to her and she can speak English.
2) Unprofessional: She is not aware of any Intertoy return policies and asked me to return via the online store instead. She was even saying I as a customer can return items to the store but they as the shop can choose not to accept it even though the return is legit.
3) Attitude: She shouted at me in public when other customers were around, which I felt humiliated for exercising my right. Also, she imitated my way of speaking and body language as a way of disrespect.
4) Wrong accusation: During the check-up of the returned product, she and her manager found some "glue" at the box and wrongly accused me of that. It shows that they are not aware of how the normal condition of their products is, and have no knowledge in verifying any returns.

I have returned 2 times with the same product at this store and each time I showed and explained them the reasoning for the return. After 20-30 mins of struggle, the shop manager finally refunded the return.

This is a very awful shopping experience at Intertoy. First the products came with damages, and I needed to take extra time to return them. When I returned them, I met with very hostile staff insulting me at the store. I will not recommend to shop at Intertoy, as they have no respect to their customers, especially when you need to return purchases.

Date & Time: 7 Nov, 2:30pm
Location: Keizerswaard Winkelcentrum, Rotterdam
Staff: PJ

Top notch, click and collect very easy and the product was gift wrapped without me requesting it which was really nice. Staff are always friendly and helpful, prices are relatively competitive so all good 👍

Easy to place the order, delivery in the same day in the shop

I ordered a Lego set online. I ordered it in the morning and the morning after was in the house. the condition of the item was very good, as advertised. the only minus point, they sticked with the tape the invoice on the cardboard and when removing it, it also removed part of the picture.

Order placed and then cancelled with no refunds. Asked customer service and was told I had to wait 10 workings days to get my money back. 10 working days later still nothing and they said it was just processed now and I had to wait, nothing we would do.

Returned order to the store is not allowed, and when sending back to the warehouse it took forever to process. While inquired, they just said blankly that it was. When asked for confirmation, turned out it was just now registered and you would have to just wait extra days. So you will always have to chase for your money back.

Was sent updates regularly, and up until it was ready for pick up. Friendly service.

Not a resident of NL however really surprised at the miserable team in your Leiden store. No welcome, no smiles, just two staff members in the till area texting. Surely some interactivity between customer and staff with no other customers in store is what makes a toy shop?

Fast delivery, good price

Ordered a big Lego set, which was on sale, and had it within two days.

Prompt delivery, good communications. Thank you!

Quick collection at store and good prices

Received the gift card but no email with activation code. Requested it on chat many times, was told that the specialist sent it but still did not receive it. Checked all mailboxes etc. Very frustrating! Finally a week and a half later received the email twice, looks like something was wrong with Intertoys email box, but very bad service.

I visited with my kids today, but the staff in inter toys plein40,45 are really rude , you should trained your staff that it’s a toy shop and If kids disorganize toys while choosing their toys then they have no right to ask customers to leave shop as your kids touching toys they have been paid to organize shop and greet customer. Not to misbehave with customers.
Really disappointed with a staff of inter toys plein 40,45

For my order number 83041084, tracking JVGL06223846001426059357, it shows it is delivered by end of day of 14th Jun. I stay at home the whole afternoon but no any package delivered.
I sent immediately a mail to customer service at the same day. But after one and half month investigate and several time back and forth they told me: According to DHL's investigation, the shipment was found to have been delivered. But they cannot provide me any evidence to proof the delivery(Like delivery time, who is signed for the package).
I ask for refund beause i did not receive the package, they refuse to do that becasuse they said by DHL's statement that the order has been delivered.

I paid closed 400 euro for this shipment but nothing is received. Really disappointed about the service level and conclusion about this case.

It's the first time I've ordered something through their webshop (with next day delivery). However, it's been 10 days, and the package (worth -+ 400 euro) is nowhere to be found, and they are not able to tell me where the package is and how long it will take to be shipped. They need to start an 'investigation' to solve the case of the missing order. 0 stars, and I'm never ordering anything here again.

Don’t buy from these thieves!! They don’t deliver and don’t refund! Take your business to local and trustworthy stores instead. Their costumer service doesn’t exist and they walk away with your money! Waiting for a refund since November