intuECO Ltd Reviews 

Nov 2024, Salesmen came to the door, promised top up cavity wall insulation, loft insulation, extractors, trickle vents, radiator controllers, a choice of Hive or Nest (chose Hive) and an EPC at the end.

Got appointments very quickly for the insulation, trickle vents, extractor. Minor gripe about the loft insulation. Everyone said they would lift the boards, lay the insulation then replace the boards but they just put it on top of the boards making the loft useless for storage without having to pay for new boards and labour to board out the loft!

The trickle vents mean you can hear everything from outside.

Electrician turned up unannounced to fit the boiler controller he said he had no Hive units left on his van but would fit a generic (not a smart) controller and the company would be in touch when Hive came back in to switch it over, so I let him go ahead. Bear in mind the salesman gave me a CHOICE of Hive or Nest and I have all the whatsapps screen shots to prove it. The surveyor said it would be Hive and now this electrician had said they would come change it to Hive.

After 13 months, loads of emails and phonecalls, being pushed from pillar to post IntuEco to sub contractor and back, being promised call backs that NEVER happen (latest one last week) I am writing up this poor review.

OFGEM will do nothing, they are useless in this regard, the council are useless, sent a letter out with the salesmem endorsing the scheme then will not do a thing to get them to do what they promised.

So, IntuEco, will you finally supply, what YOU PROMISED and what I have proof that you promised? You promised me Hive, you promised me an EPC. You also promised me a call back last week when the right department 'reopened after Christmas'

You should be immediately be able to do my EPC from your paperwork confirming the upgrades.

You should be able to send me a Hive Controller and electrician if what the last chap said was true that its a "2 minute job" to change.

Will you keep your word after 13 months of hassle or even reply to this review with any kind of solution?

13.19 17/1/25 called the number in the IntuEco answer below and spoke to Sarah who promised a call back today from the complaints manager....will see what happens now.

6.25pm 17/1/25 NO CALL BACK.

Questions:

Is this a genuine error that IntuEco will fix? I'm doubtful, given 13 months of chasing and promises to get back to me broken.

Are IntuEco falsely claiming money for services not provided?

Is IntuEco making false promises they know they wont keep (mis-selling) to reel customers in?

Which is it IntuEco?

If you can't/wont answer, then could you auditors answer this question?

9.07am 20/1/25

I received a call from IntuEco complaints department, whose number does indeed match a missed call (no message left) from a mobile number logged to my phone (Friday 17th Jan 25). It has been explained to me that the issue lies with a subcontractor, however, as I explained, my agreement was with IntuEco, the promises made were made by IntuEco sales people and surveyors, my personal circumstances and details were disclosed to IntuEco and all the correspondence (emails and phonecalls) that the complaints department say they have records of, are with IntuEco.

The IntuEco complaints adviser agreed to chase the subcontractor for the missing Hive unit and EPC and get back to me after lunch today.

12.19 Just had the promised call back: her conclusion, It was a "miscommunication"

I should never have been given the choice of nest or hive as they, the sub contractors don't do either .... so if your IntuEco doorstep sales person offers you either of these, it's an out and out lie.....one that was repeated by the surveyor, the electrician (had run out of Hive on his van but someone would be along to swap it etc, etc), numerous people I phoned at IntuEco over the last 13 months. Also, they dont do an Energy performance certificate but can do a "warranty" for the work which the subcontractor will pull together, although they themselves arent sure how it helps you get your EPC from that, for which you have to pay....government site says that requires a site inspection.

The subcontractor, SFC, I think is their name. Will find out and send me all the info this week.

The customer complaints lady did what she said when she said, so thanks for that.

My agreement and all my communication was with IntuEco and the representatives they put me through to or sent to my home.

I will dig out the paperwork in order to gather what is needed to obtain an EPC and await the promised information from the contractor.

8th Feb

Surprise, surprise, NO CERTIFICATES or documents sent from the contractor which means my home was rated D instead of C and the assessor who I just had to pay £60 for the EPC rating, can not change the rating without these documents.

SHAME ON YOU!

Had a full central heating system installed. Took just under 2 days. The workmen were brilliant and we are so happy with our nice warm home.

terrible service, waited 7 months for replacement boiler, never responded to emails, phone calls etc. made a formal complaint, still no contact from this company.

We are awaiting news on the heating etc to be sorted sometime soon and Dave Mason and who did our survey was professional and efficient and explained everything about our process for the heating . Hope to hear soon Kate Rollin

What started as an awkward install the intuECO team in both the office (Owen) and the installation guys (Mohamed) persevered and saw through to the end. Battling a gas supply at the furthest point away from the boiler, along with freezing weather and snow. We now have a much warmer and efficient home. No hidden costs, experienced installation team and good quality work. Very happy with the end result and would definitely recommend.

Don't normally write reviews as they can be a bit patronising. But the engineer who undertook the installation deserved one, he was professional, courteous and punctual. Tidied up as the job progressed. work of installing new boiler completed in 2 days. My only doubt is the 'Smart' TRV heads which detect a presence in the room they work well downstairs but up stairs the rooms are cold and only warm up when occupied

Wary at first but cannot fault the firm or people that have delivered work at our house. If you get the opportunity to get there help go for it. Well worth it. Would be helpful to know in advance what you have been granted work for. I honestly cannot fault them every firm has been so respectful considerate and professional.

Just had a free boiler/ loft insulation/ extractor fans/ and window vents fitted by INTUECO, the curtesy shown from initial contact (Owen) right through the survey to the installation teams could not have been better . Workmanship was first class and information was forthcoming at every stage . Great company INTUECO .

5*
Fantastic service
Went above and beyond
Very pleased
Thank you so much

Amazing company a pleasure to have dealt with Rebecca got everything running smooth from start to finish highly recommend this company

Agreed to have cavity installed , wish I hadn't as now going to cost me around £500 to re paint the rendering & hire scaffolding ..The workman was actually stood on my conservatory roof , no platforms or safety.I had rendering painted 2 years ago & paid £350 for scaffolding , I now have my home looking like a dot to dot as got brown circles on white rendering .Wasn't told it would look like this .I rang intueco on 01158225022 straight away to speak to a manager & got told someone would contact me , after 5 calls and sending a e.mail on the 18th Oct I still have not received any contact from them .Think it's disgusting they cannot be bothered to contact me & leave my home looking a total mess with a large bill to put back to how it was .wish I'd never given them any any info .After looking at my call logs I can confirm all the calls I made .

It’s very rare for me to write reviews but I have to make an exception for INTUECO, I found the all experience very positive. From the first introduction they were very helpful in advising me on my needs and once we decided to go ahead within 5/6 days they started the job. I found them to be very professional and experienced. Thank you INTUECO

From the knock on the door to the work being started i was quite anxious,all this work for free,theres bound to be a problem,but no, i worried for nothing,cavity walls now fully insulated,new extractor fans fitted and window vents.all work carried out was too a good standard,no mess left,pity my boiler wasn't 3 years older to get a new one.from the surveyor to the workers i'd recommend them.

The survey Was carried out by a Dave Mason, who was very professional & efficient and is making our house a lot warmer & upgrading radiators & vents & new boiler too and I would recommend the Free Replacement Scheme to anyone by interco

Excellent experience they was on time and done such a great job and cleaned everything up and even put fresh locks on my loft door definitely recommend

Great service, very professional and everything on schedule. Clean efficient work and completed in a timely manner.

From initial contact to boiler fitting every thing was done for me fitters were polite explained everything to me and left every thing clean and tidy can not understand negative reviews

Had a cold call knock on the door for cavity wall insulation which could be paid for by a grant. Explained everything thoroughly and felt safe in getting them to proceed. Was all completed from survey to finish quickly and professionally. House feels warmer. Thanks 😊

First contact was with Owen who was awesome and kept in touch even after the boiler was fitted and the 2 engineers couldn’t have been more helpful excellent job all round.
Thanks again.

I was a bit worried about applying the grant but IntuEco made it so easy and totally reassured me. I can’t believe I was able to get a grant for a boiler replacement and other improvements including window vents, loft insulation, bathroom fans and thermostatic radiator valves. IntuEco did all the paperwork for me and the whole process only took less than a month from the initial survey to completion.
If anyone is looking to apply for a grant I can 100% reccomend IntuEco.
Everyone who we dealt with was very professional and the level of the workmanship was first class.