In Your Dog House Gifts Reviews 

57
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I purchased something that was very poor quality so I’ve emailed multiple times and had no response and submitted a return form and not heard anything back so I am very disappointed

Rated 2 out of 5 stars

The mug is small for its price, plus the colors in the images are quite pale. I made a request to customer service but never received a response. Finally, those who manage an e-commerce site should... See more

Rated 5 out of 5 stars

My newly acquired personalised dachshund ceramic biscuit jar is really nice and I’m sure the dog will soon know that it’s exclusively for her!🙂I also would like to add that the customer service is ex... See more

Company replied

Rated 5 out of 5 stars

Loved my doggy doormat from In Your Dog House! Delivery was quick and George was really helpful with sharing tracking information. I bought this as a gift for my mother-in-law but thinking I nee... See more

Company details

  1. Gift shop
  2. Pet shop

Written by the company

In Your Dog House Gifts is an online store. We sell stylish, quality British made dog themed products all produced by UK designers


Contact info

3.6

Average

TrustScore 3.5 out of 5

57 reviews

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No recent history of asking for reviews

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3.6

All reviews

(57)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

unable to return

I purchased something that was very poor quality so I’ve emailed multiple times and had no response and submitted a return form and not heard anything back so I am very disappointed

1 October 2024
Rated 5 out of 5 stars

Absolutely Stunning Quality

Absolutely Stunning Quality. It's A Bit Deep For My 3 Kilo Queen But I Shall Be Putting A Blanket In To Lift Her Up. Fast Shipping And It Was All Tied Up In A Bow 🥰 Great Company Will Defo Use Them Again 👍

13 March 2024
Rated 5 out of 5 stars

It made my wife cry

It made my wife cry, she was so emotionally charged

14 December 2023
In Your Dog House Gifts logo

Reply from In Your Dog House Gifts

Hi Alan - thank you for your review, we really appreciate it. It is lovely to hear feedback like this, providing they were happy tears of course!

Many thanks,
IYDHG

Rated 5 out of 5 stars

Ideal gift and good service

Arrived promptly and my friend absolutely loved the Dog Whisperer plaque I gave her for Christmas

1 December 2023
In Your Dog House Gifts logo

Reply from In Your Dog House Gifts

Hi Diane - thank you for your review. So pleased that your friend was happy with her plaque!

Many thanks,
IYDHG

Rated 5 out of 5 stars

Fantastically successful present

The plaque which I bought was a delightful design and my wife loves it. The item arrived promptly and was very well packaged. Personally I would've liked the title "The Dog Whisperer" to be printed on the plaque with the picture, but that's a tiny quibble with what was a fantastically successful present.

30 November 2023
In Your Dog House Gifts logo

Reply from In Your Dog House Gifts

Hi Phil - thank you for your review.

Happy to hear that your wife loved the plaque. We appreciate the feedback re the title also, I will pass these comments on to the designer.

Many thanks,
IYDHG

Rated 2 out of 5 stars

not satisfied

The mug is small for its price, plus the colors in the images are quite pale. I made a request to customer service but never received a response. Finally, those who manage an e-commerce site should know if customs taxes will be applied and warn buyers beforehand.
Thanks for attention,
Sara

27 October 2023
Rated 2 out of 5 stars

No refund option...

The website is difficult to navigate to get a refund. I've emailed and heard nothing.

Item not received and the only option is to return an item that I have not got.

15 July 2023
Rated 5 out of 5 stars

Brilliant service and great product!

Loved my doggy doormat from In Your Dog House! Delivery was quick and George was really helpful with sharing tracking information.

I bought this as a gift for my mother-in-law but thinking I need one for myself! I will definitely be purchasing from you again.

Thanks😊

5 July 2023
Unprompted review
Rated 1 out of 5 stars

Poor communication and no order arrival

I placed an order on 9 Feb and received my confirmation the same day and a shipment email the following day. Following this, I have had no further communication regarding my order. I emailed the contact address from the website and have heard nothing. It’s been 10 days and my order hasn’t arrived, I have had no further emails other than an email asking me to review my purchase. Unfortunately I’m giving one star as I can’t review a purchase that I haven’t received and I am unhappy with the communication and service provided as I’ve paid for an order that I don’t have.

19 February 2023
Rated 4 out of 5 stars

I had a very unfortunate time getting…

I had a very unfortunate time getting my order both delivered and also correct. George at In Your Dog House was very patient and kind sorting out the problem, which was with the manufacturer and not his company, he will have been as frustrated as I was. I have knocked off one star simply because I had to wait nearly 3 weeks for my order to be delivered correctly.

13 February 2023
Rated 5 out of 5 stars

Excellent Service from Wren and Rye…

We ordered a product that was unfortunately out of stock. The lady from Wren and Rye contacted me directly offering a replacement and a little gift as a sorry and thank you for sticking with them. Two beautiful Bowdangles arrived yesterday. I couldn’t fault their customer service.

9 February 2023

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