Look and feel of the products are great although the sizing needs a review. I fit comfortably into XL for Rab and North Face but Isobaa is XXL and even that in one T-shirt is too tight. Delivery... See more
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I bought 2 Womens Merino 260 Casual Hoodie. I life in the Netherlands and I hesitated whether I would buy here because I don't know the company and there are many dropshippers. But I was looking for s... See more
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I ordered some items before Christmas as presents. The items arrived quite quickly and were well packaged. All the items were great and so I recently ordered a jersey for myself and another zip t... See more
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You asked me to write a review for winter base layers, which I had bought at the end of the winter when they were offered at a very advantageous price. I can’t therefore offer a sensible review unti... See more
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Company details
- #96 of 147 best companies in Sportswear Shop
Information provided by various external sources
Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock
Contact info
London, United Kingdom
- support@isobaa.com
- www.isobaa.com
4.3
Excellent
441 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The product itself is good
The product itself is good, my husband loves the boxers, T shirts, and half zip tops. What is not good at all is the delivery, having purchased from Isobaa for the past 4 ish years this past year delivery has been particularly poor, previous I found delays not great, but having ordered in your sale in 2024 the lead times for delivery are far to long, seem to actually originate from Sports Pursuit even when ordering direct from Isobaa, comes in drinks and drabs, and in the case of last order in Nov, not at all… really very poor responses from yourselves and SP took 5 e mails to discover they couldn’t locate after 6 /7 weeks from order and payment, told a refund in 7/10 days.. making it a total of pretty much 10 weeks .. and no items.
UPDATE REGARDING isobaa response - incorrect Isobaa - the order was placed with you direct - delivered piece meal over a course of many weeks - I did contact you direct and got similar responses - that’s it for me now - will no longer purchase your products through you or any outlet
25 November 2024
Reply from Isobaa Merino
Thank you for taking the time to share your feedback.
We are sorry to hear about your recent experience. It sounds like some of your frustrations might be related to orders placed with SportPursuit. Our records show that your referenced order was delivered within the communicated time frame and included all the items ordered.
If there’s anything we’ve missed or anything we can assist with, please get in touch — we’re always here to help!
The Isobaa Team
Isobaa roll neck top
Prompt despatch and a garment like a furnace,super warm and at a fair price.
13 December 2024
Unprompted review
Reply from Isobaa Merino
Thank you for the great review!
We’re glad to hear the roll neck top is keeping you super warm and that you’re happy with it.
The Isobaa Team
Terrible shipping experience
After 1 and half months of emails i was refunded. Shipping to Canada was supposed to take 10 days.
Truth is that our postal service was on strike but the package was split into 2: one of them got lost in Europe and the other didn't keave UK for 11 days and than got lost.
Very frustrating
5 November 2024
Reply from Isobaa Merino
Thank you for your feedback, Petr.
We’re sorry to hear about your frustrating experience and we appreciate your patience throughout.
While some delays were beyond our control, this situation falls short of the service we aim to provide, and we deeply apologise. If there’s anything more we can do to assist, please contact us at support@isobaa.com.
The Isobaa Team
Reply from Isobaa Merino
Thank you for your review, Angela!
We're happy to hear you are pleased with your purchase!
The Isobaa Team
Great trousers for indoor
Great trousers for indoor. Lovely colour and weight. Pleased. Delivery was speedy and no problems to the Netherlands.
5 November 2024
Reply from Isobaa Merino
Thank you for your review! Glad you’re pleased with the trousers and the delivery!
The Isobaa Team
Excellent quality products
Excellent quality products. They keep me warm all winter. And good service, they arrive fast even here in France.
5 November 2024
Reply from Isobaa Merino
Thank you for your review, Pierre! Great to hear you're staying warm.
The Isobaa Team
Really like the throw, hoodie and joggers
Really like the throw, hoodie and joggers. The latter are kinda long for me but that's how it goes and can hem them. All three are go-to cozy gear for me in northern Colorado, throw on my legs as I write this...
4 November 2024
Reply from Isobaa Merino
Thank you for your review, Ian! Great to hear the kit is serving you well!
The Isobaa Team
Lovely products and quick delivery
Lovely products and quick delivery. What more is there!? 😃
2 November 2024
Reply from Isobaa Merino
Thank you for your review, Claire! Glad to hear you’re happy with both the products and delivery!
The Isobaa Team
Fabulous Merino
Fabulous Merino - I love it! Keeps me warm in these cold gloomy days, but I’m amazed how soft and comfortable the tops and boxers are to wear. Wearing them now for nearly a year, but I wish I’d discovered them half a century ago!
30 October 2024
Reply from Isobaa Merino
Thanks for your review, James! We're glad to hear you're enjoying your merino!
The Isobaa Team
Unethical to say the least
Unethical to say the least. Charged £120 for joggers. Joggers finally dispatched (10 days later!) by Sportpursuit! The same joggers are 50% cheaper on the Sportpursuit website. A bit of digging later and find that Isobaa is owned by North Lane Group who are owned by Sportpursuit. Isobaa website gives the impression of a small, ethical company…not true
13 December 2024
Unprompted review
Reply from Isobaa Merino
Thank you for sharing your feedback, Aileen.
We’re sorry to hear about your experience and appreciate the opportunity to address your concerns.
To clarify, Isobaa operates independently as part of North Lane Group. While there is a connection to SportPursuit, each brand operates with its own team, business model, and pricing strategy. The pricing differences you noticed reflect SportPursuit’s unique approach to offering flash sales and clearance deals, which is consistent across many brands featured on their platform. At the time of your purchase, the joggers were also 50% off on our website as part of our Green Friday Sale, so there wouldn’t have been a price difference had this offer been applied.
We apologise for the dispatch delay — our warehouse faced some recent disruptions but is now back on track. If you'd like to discuss a price match or have any other concerns, please get in touch with our support team at support@isobaa.com.
The Isobaa Team
Delivery postponed without notice / refund policy questionable
Delivery postponed without notice, overall 14 days late, had to follow up with customer service three times.
Refund not processed, only after second reminder and handing in my return and shipment / delivery records Isobaa was able to identify the returned parcel (this within one day)
18 October 2024
Reply from Isobaa Merino
Thank you for taking the time to share your feedback, Joerg.
We're sorry to hear about your poor experience. This falls short of our standards, and we are sorry for the delays and for any inconvenience caused. Your feedback will help us improve, and we appreciate your patience while we resolved the issue.
If there's anything more we can do, please let us know.
The Isobaa Team
International shipping was extremely…
International shipping was extremely difficult to track
17 October 2024
Reply from Isobaa Merino
Thank you for your review, Wendy.
We’re sorry tracking was difficult. We'll work on making it clearer and more reliable.
If you have any specific concerns, please get in touch at support@isobaa.com
The Isobaa Team
Reply from Isobaa Merino
We're sorry to hear that your parcel was lost in transit, Janne.
We understand how frustrating this must have been and apologise for the delays in communicating with the courier. A full refund has already been issued, but if you need any further assistance, please get in touch with our support team.
The Isobaa Team
Bad practices
The medium joggers fit larger than expected.
I was told that exchanges are not possible and that I would have to return the item and purchase a smaller size. I purchased a small, and then began my attempt to return the medium for refund.
The cost of shipping the original item back is prohibitive.
$108 with DHL
I will never purchase an item from this Isobaa again on account of your bad faith practices.
I will also warn everyone I know to dissuade them from conducting business with you.
We have many good companies that offer high quality merino gear and Are interested in maintaining a relationship with customers and encourage brand loyalty for the benefit of all.
I intensely regret my mistake of attempting business with Isobaa.
6 October 2024
Reply from Isobaa Merino
Thank you for your feedback, and we’re sorry for the frustration caused, John.
Being UK-based, we understand that international returns, especially from the US, can be challenging and costly. Unfortunately, we don’t have a streamlined returns process in place for US customers yet, and we apologise for how this impacted your experience.
We’re always looking for ways to improve and make our policies more customer-friendly across all regions, and your feedback will help us in reviewing our processes for overseas customers. You can find our current return policy here: https://www.isobaa.com/delivery-and-returns
Thank you again for sharing your thoughts, and we’re sorry for letting you down this time. Please feel free to contact us directly if you’d like to discuss this further.
The Isobaa Team
Mens Merino 320 Long Sleeve Half Zip
The team is highly professional. Their merino wool products are top-notch: soft, warm, and incredibly comfortable. Highly recommended.
8 September 2024
Unprompted review
Reply from Isobaa Merino
Thank you for your great feedback!
We are glad to hear you're pleased with our products, and we appreciate your recommendation.
The Isobaa Team
Whilst l do like the grey / orange long…
Whilst l do like the grey / orange long sleeved jumper I didn’t expect it to last only two washes! The jumper now has about 15 small holes in it so I can’t wear it except for doing the garden! The socks didn’t last long either! So 3stars for style but none for longevity. Disappointing 😕
I have photos but how do I share?
13 October 2024
Unprompted review
Reply from Isobaa Merino
Thank you for your feedback, Andy!
We're sorry to hear about the issues with your jumper and socks. If you could please get in touch with more details and images of the fault, we’d be happy to investigate further and arrange a replacement or refund.
Please contact us at: support@isobaa.com
Also, just a reminder that merino items do require extra care when washing to ensure their longevity. For more information, please check the care label or visit our product care page here:
https://www.isobaa.com/pages/product-care
We look forward to helping you resolve this!
The Isobaa Team
Love the fit!
Love the fit!
Isobaa long and short sleeves have a very comfortable collar - I have some from another brand where the collar doesn't come all the way to the neck and is more open to chilly drafts. Love wearing them year round!
And the rest of my isobaa tops (including the 1/4 zip hoodies and sweathers) fit me (6'1", 163#) very well. Super comfortable!
18 August 2024
Reply from Isobaa Merino
Thank you for your review, David!
It's great to hear that you like the fit and comfort of our tops!
The Isobaa Team
This is my second purchase and very happy
This is my second purchase and once again delighted with the top.Quality is second to none and choice of merino products pretty big.
21 August 2024
Reply from Isobaa Merino
Thank you for your great review, Lola! We're so glad to hear you're enjoying your items and we appreciate your support!
The Isobaa Team
I love my Isobaa merino
21 August 2024
Reply from Isobaa Merino
Thanks so much for your review — we really appreciate it!
The Isobaa Team
The Merino top is very well made and…
The Merino top is very well made and extremely pleasant to wear. So good I ordered two more and am very pleased with the product.
20 August 2024
Reply from Isobaa Merino
Thanks for the review, Nick!
We’re happy to hear you’re enjoying the top and decided to order more. Thanks for choosing Isobaa!
The Isobaa Team
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