ItsHot.com Diamond Jewelry & Watches Reviews 218

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as perfect, beautiful, and stunning, with many expressing complete satisfaction with their purchases. The customer service is frequently highlighted as exceptional, with staff members receiving commendations for being helpful, patient, friendly, and professional. Reviewers also appreciate the great prices, finding items affordable and offering excellent value, making luxury accessible. However, some customers experienced issues with product quality, such as hollow chains breaking easily, and discrepancies in product descriptions, like a watch band not being solid gold as expected. A few other people also felt that packaging was damaged upon arrival, and some noted that watch hands were barely visible, impacting usability.

What people talk about most

Product

Users describe positive interactions with product, often highlighting its beauty, quality, and craftsmanship,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the excellent... See more

Customer service

People report positive experiences with customer service, consistently describing the staff as awesome,... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the helpfulness,... See more

Price

Reviewers mention positive feedback about price, with many finding prices to be reasonable, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more

Rated 5 out of 5 stars

Awesome customer service! Joan was so nice and helped us with all our questions. I lover their jewelry collection, so many beautiful pieces. And the prices are great, too. Highly highly recommended!!



Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Gold dealer
  4. Jeweller
  5. Jewellery Designer
  6. Watch shop

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I worked with Al from their custom…

I worked with Al from their custom jewelry department on a custom pendant. Custom workflow process, updates and the main thing result looks outstanding. The most original jewelry piece that I have ever seen in my life. I will definitely be back here again!

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Recommend!

Got a very cute diamond tennis bracelet for my daughter, she is beyond happy! The quality and the design are exceptional! Recommend!

16 August 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!!!

I usually get super nervous when it comes to buying jewelry. But I am so grateful I found ItsHot and Oksana made this experience a breeze! She took time explaining the difference in price and qualities of diamonds and we picked the best ring for my budget, love it! I am already planning my next purchase!

10 August 2021
Unprompted review
Rated 5 out of 5 stars

Visit them!

Their diamond bracelets are so beautiful that it is very hard to choose just one! Love the bracelet I picked though and I very much recommend visiting them!

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional experience!

I bought a nice Rolex Datejust watch and a pinky ring, was very happy with this purchase, the staff was very friendly. The store has a nice variety of watches and jewelry for some of the lowest prices I saw for that quality (I did shop around quite a bit, nobody beats their prices for the diamond quality they offer). I highly recommend this store to anybody who is looking to invest properly. The quality is beyond.

8 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service.

Amazing service. They do a great job explaining all there is to know about diamonds. I was looking for a unique ring with a type of diamonds you can’t find at regular jewelry stores and they were able to provide some very nice options for my price range (to stay within price range was a requirement). Delighted with what I have got.

2 July 2021
Unprompted review
Rated 1 out of 5 stars

Rolex watch was not authentic

I purchased a Rolex watch from them about a month ago. I showed it to two Rolex specialist and they both confirmed that the watch is not authentic! I have been told that the band, the crown and the backplate are not authentic. I can not comment about the movement as I did not want the specialist to open the watch.
I had a similar model which weights approximately 110g, this one was barely 60g and this was the main reason I got suspicious and wanted to show it to someone else. I am so glad I did that. The description did not say that the watch was customized so I thought it has Rolex diamond, however, they later claimed that it is customized and they put the diamonds on it. They also claimed that the watch comes in original Rolex box, however, even the box was a replica.
Anyways I returned it and they refunded me the same day they received the watch. I had to pay $100 for the shipping since I had to of course get insurance for it. And overall it was a hassle that was not worth it!
P.S. I checked their website and notice that they have changed the watch description after I told them that I will be taking legal actions!

2 July 2021
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

The watch was 100% authentic as was verified, the band in the watch was after market, but the case and movement are 100% authentic. When you purchase a 30 year old pre-owned Mercedes Benz automobile, you will not have authentic tires on it, as they wear out and its impossible to this car with original tires after driving it for 30 years. The bands on the watches wear out the same way, so when you purchase a 30 year old Rolex for $5k-$6k in 99 out of 100 cases the band will be after market, simply because they get worn out and stretch out. Also you should check weights of different production year Rolexes and you will see that depending on the year of production (1980s for example vs 2000s) the weight of the Rolex watch will vary greatly (its actually the weight of the band that varies in weight the most). So yes, we stand behind out products 100%, but please have proper expectations spending $5k-6k on diamond Rolex, we do clearly state on the watches they are pre-owned, 2 out of about 100 watches we sell did not have this note the watches are customized which was added (we purchase these watches pre-owned and do set diamonds on them, so the diamonds are authentic diamonds but after-market). Buying Rolex watch with factory set diamonds is 100% waste of money as they make triple profit on diamonds, and once you purchase such a watch the resale value will drop to 1/3, while we make only about 15% on these watches so you are paying very little mark up for the same diamonds which help to keep the value of the watch when you purchase it actually. Watches for example that are listed at around $6k today, were listed about $1k less 2 years ago, so in just two years such a watch went up in price 20% instead of losing its value! So its very simple: you can buy a pre-owned Rolex watch with custom/not factory set diamonds and have this watch hold the value over the years or buy similar year watch for nearly triple the price with factory set diamonds by Rolex and have the resale value drop nearly 1/2 the day you paid for it, never going up anywhere close to what you paid for it.

Rated 5 out of 5 stars

Highly recommended!

I found a beautiful diamond bracelet for my wife here. Their prices are very reasonable and the staff is super welcoming and eager to help. Highly recommended!

22 June 2021
Unprompted review
Rated 5 out of 5 stars

Great!

If you are searching for unique jewelry pieces for affordable prices, you should stop by this place. They have such a wide range of diamond bracelets, rings, necklaces, earrings and pendants that will leave you wondering which one to choose!

18 June 2021
Unprompted review
Rated 5 out of 5 stars

Huge selection of diamond watches at…

Huge selection of diamond watches at fair prices. Indeed, welcoming staff are motivated not to just make a sale and commission, but to actually find the best item to your liking. I left the store absolutely happy with my new watch. Thank you!

14 June 2021
Unprompted review
Rated 5 out of 5 stars

Awesome service!

Went in to get my wedding band that I purchased from them a while back dipped & cleaned for our anniversary celebration! The staff was incredible & super helpful. My ring came back in less than a day looking brand new! Super affordable price too!

4 June 2021
Unprompted review
Rated 5 out of 5 stars

Extremely professional!

They have always been extremely professional and knowledgeable. No matter the occasion they have been able to fit me with the perfect jewelry item, be it for me or a gift for my wife. I can’t say enough good things about this store.

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding!

I bought a diamond watch for my mum here and I am absolutely satisfied with every part of the purchase. It was fast, efficient, great recommendations from the staff, the watch looks amazing.

12 May 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Was having a hard time finding exactly what I was looking for until I went to them. Great selection and everyone was so helpful, they didn’t mind to customize one of the rings in their selection to my specification! I had my dream diamond ring in under 2 weeks! Thanks for making this a very special Holiday Season.

22 April 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a Luxurman watch and it was…

You know it's sad when you have to write a bad review of a place or a company to really get something done! I want to thank Margo A. For helping me !

7 April 2021
Unprompted review
ItsHot.com Diamond Jewelry & Watches logo

Reply from ItsHot.com Diamond Jewelry & Watches

I just reviewed your account and communication, you asked to return the watch for refund because you didn't like it, you did not ask for the watch to be returned for repair. Representative patiently explained that we provide 30 days money back guarantee, since it has now been close to 2 months since you received the watch, it is not eligible for return. It does not matter if it was worn or not. She also explained that although is past money back guarantee, it does come with a 5 year manufacturer's warranty and we stand 100% behind our products, so if there was anything wrong with the watch you are welcome to send it back for repair or exchange. So you don't need to be careful, but you sure should be educated and read the simple return policy: we provide 30 days money back guarantee, not life time return guarantee. Again: if there is really anything wrong with the watch then please contact us clearly stating you need the watch repaired and you will definitely be assisted and watch will be either repaired or exchanged.

Rated 5 out of 5 stars

Product quality and affordable prices!

I bought a watch from them recently for my dad, and I have nothing but great things to say about the service I got from Arthur. He was very helpful, easy to deal with, and accommodating. I was amazed at how great their selection and customer service are. I strongly recommend this place for its amazing service, product quality, and affordable prices.

25 March 2021
Unprompted review
Rated 5 out of 5 stars

I've bought two braclete from them and…

I've bought two braclete from them and I am throughly satisfied with the items I bought and their customer service.

One of my most pleasant online purchasing experience and received both items in less than a week.

5 March 2021
Unprompted review

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