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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, dedication, and genuine care, highlighting their supportive and approachable nature. Many people emphasize the exceptional service, noting the personalized care pathways and the team's commitment to making them feel well-informed and respected throughout their journey. Reviewers frequently mention the positive impact of the doctors and embryology department, with many expressing deep gratitude for achieving their dream of becoming parents. The product and location also receive high marks, with consumers appreciating the clinic's expertise and convenient accessibility. Though some reviewers were not happy with their experience, citing instances where they felt unwelcome or that their concerns were not adequately addressed. A few people mentioned feeling upset by the attitude of some staff members when asking questions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, dedication, and... See more

Service

Clients share positive opinions on service, highlighting the personalized care and support received. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and... See more

Product

Customers consistently note positive experiences with the product. Many reviewers highlight its innovative... See more

Location

Reviewers highlight positive aspects of location. Customers appreciate the clinic's calm, spacious, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After more than three years at an IVF clinic in our home country, a friend recommended Serum in Greece after their own positive experience. We decided to give it a try. Our first visit included a co... See more

Company replied

Rated 5 out of 5 stars

Very professional. Polite with great hospitality. Honest with helpful medical suggestions and their patients interest at heart. They always made sure my wife is well taken cared for. They made sure w... See more

Company replied

Rated 5 out of 5 stars

I cannot put into words how amazing my experience was with the Serum IVF team. From the day I walked in until the day I got my positive test I was treated with respect , care and an unbelievable bed... See more

Company replied

Rated 5 out of 5 stars

Our experience with Serum was extremely positive from start to finish. Not only is the staff incredibly professional, dedicated and resourceful, everyone is so lovely and approachable too. Every time... See more

Company replied


Company details

  1. Fertility clinic

Written by the company

Serum IVF Center welcomes, embraces and guides women and their partners through their infertility journey since 1989. Our passion and commitment to our mission has made us pioneers in the infertility field with years of experience treating patients from all corners of the world. SERUM IVF is known internationally for our innovations and friendly holistic approach. Every single person is unique for us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The oasis of IVF - just AMAZING

Truly AMAZING. I came to serum after having unsuccessful IVF attempts in the UK . The care I received from serum has been outstanding ,worlds apart from what I experienced in the UK . They do the more comprehensive testing which the uk clinics don’t do as a standard approach . This gives peace of mind that there isn’t anything wrong with you and if anything was picked up as an issue they have the access/facilities to get that resolved .

The biggest difference I found and one which meant so much is the fundamental essence of serum which is the IVF is done with absolute care and love . The essence of love shines through and the creation of the child is done with clinical care expertise as well as real care and love. I never felt cared for in the uk or that there’s was any commitment / intent to help me reach my goal. I felt very much on a production line . It’s the opposite experience when dealing with serum . I knew when I met Penny and the clinical staff that I could finally let go and hand them my Batten. I was weary and losing hope . I knew that if I could have a baby these were the people to do it for me . There was real relief knowing I could relinquish control and responsibility and hand my quest over . For the first time in my IVF experience I was able to let go and have complete trust . I knew I could totally trust Penny with my donor selection . I felt safe for the first time too . Communication really helps ease any anxieties when going through IVF and I found the communication exceptional with serum .

My only regret is I didn’t go to serum to try using my own eggs and wasted a lot of time in the uk. I think I was slightly daunted by managing scans in the uk and travel to Greece whilst managing work however once I actually committed to the travel (by committing to serum ) I found it easy . I found flights leaving pretty much daily from Budget airlines and got an air b and b near the clinic and walked there . There’s also plenty of places in the uk that can do scans and they email the results so you can send to Penny for analysis . I paid £130 a scan . Plus Athens is a great little city and we got used to the metro so would pop into central Athens for dinner etc .

Serum is very special and I am delighted that I am now pregnant and a strong heartbeat seen . I think I am still in shock it’s worked and I can’t tell you what it was like that day I saw that second line pop up on the pregnancy test .

Sometimes in life you meet special people and where your destined to be , Penny and her clinical team are truly special people . You know it when you meet them . They are truly gods helping hands . They are not just the mechanics of IVF , they have the integrity of love running throughout it all and that you can’t buy , it just exists there .

I will always be eternally grateful, no words can truly describe how hard IVF can be and the grief you experience unless you’ve been through it , but to go through hell and keep walking , to then find a place like serum where you just know you will get the help you need , the oasis of ivf , to then be successful , it’s beyond words .

….so much love to Penny and the team and the amazingly kind lady who donated and heal my broken heart . Xxx

8 May 2023
Unprompted review
Rated 5 out of 5 stars

We have Serum to thank for our…

We have Serum to thank for our beautiful twin boys and I would recommend them to anyone considering taking an IVF journey. The entire team are so kind and thoughtful, Penny is incredibly talented - detailed and methodical but also human and empathetic. We received the best medical and emotional support at Serum, they’re the best in the business.

6 June 2022
Unprompted review
Rated 5 out of 5 stars

So grateful

“SerumIVF have made our dreams come true after many failed attempts in the UK, we simply cannot recommend them highly enough! They were innovative and determined, always available to talk to (late one evening I even recall!) it was easy to place our trust in them as we felt taken care of every step of the way. We could not be more grateful”

14 February 2023
Unprompted review
Rated 5 out of 5 stars

The greatest gift

Serum gave us our beautiful baby boy, after being able to achieve what clinics in the UK had failed to do. Every time you walk into the clinic it’s like walking into a room full of family. We used Serums donors and our Son is incredibly matched to us. That people are in disbelief that he was conceived via donors. We will be forever grateful for Serum for our most precious gift. We can’t wait to make him a big brother one day!.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Best clinic to make your dream come true

Absolutely the best clinic out there. Penny made me feel welcome and that I mattered and not just a number. I was given a lot of moral support as I struggled on this journey and finally I am a mum thanks to Serum. My life has been changed for the better thanks to the work of Penny and what she and her husband started many years ago. Serum isn’t just another fertility clinic. It is the dream and work of two people, Penny and her husband, who have helped many desperate cases along the way. I feel very lucky to have found this clinic at my second attempt, this clinic is where people with multiple failures end up ro try again and have success. I saved myself a lot of heartache, money and invasive treatment by going to Serum. I am forever grateful to them and all the staff at Serum

24 April 2022
Unprompted review
Rated 5 out of 5 stars

God's Angels work at Serum

The Serum Clinic and its fantastic experts, led by Dr Penny Abatsi, has helped us to make our dream come true, we have a healthy and beautiful child. The Serum Clinic has unrivalled experience in identifying the fertility issues and resolving them - quickly, professionally and with lot of care and support at every stage of the process. There are a lot of Serum babies we know here in England and we only have Penny Abatsi and her team to thank with love and respect for it. Go for Serum!

9 April 2022
Unprompted review
Rated 5 out of 5 stars

The BEST clinic for IVF in Greece

Amazing clinic for IVF in Greece. I traveled from Australia to do IVF as a SMBC. Sofia the embryologist is just wonderful. She is so supportive and kind.
I’m now pregnant.. with twins! One round of IVF and first frozen transfer. Absolutely amazing team and recommend anyone looking to travel abroad to look no further than serum IVF.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Serum made my dream of becoming a…

Serum made my dream of becoming a mother a reality. I had talked for years about doing IVF as a single mother and from the moment I first spoke with Sofia I knew i was in good hands everyone at the clinic made me feel so calm and welcome and made my journey as stress free as possible. I am now on my first pregnancy journey and there really are no words to say how grateful I am to everyone at the clinic for helping me on my journey especially Sofia, from completing the paperwork to my medication to travel and accommodation they were all amazing. I would highly recommend Serum IVF to anyone who is struggling to get pregnant.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

IVF Serum were really knowledgeable

IVF Serum were really knowledgeable and diagnosed an underlying condition that caused my fertility. I spent years trying to get pregnant but only after getting treatment from Serum was I able to achieve my dream of being a mother.

13 March 2023
Unprompted review
Rated 5 out of 5 stars

This clinic gave us a beautiful boy…

Everyone at serum was so helpful and kind. There was no barrier of the white coat. They was empathy and warmth. A very different experience from the uk clinic we tried. We first met with Penny in June via FaceTime and then we were pregnant in Oct and now have our wonderful baby boy. The clinic staff were great throughout with help with travel and also with all the paperwork needed. Every doctor and nurse we met really engaged with us and really had hope for us and tried their best to take the stress away from us. We felt very safe in their hands. I highly recommend contacting Serum as it’s such a unique clinic.

23 February 2023
Unprompted review
Rated 5 out of 5 stars

We are forever grateful to penny and…

We are forever grateful to penny and her amazing team at serum. We had 5 unsuccessful attempts at IVF in the uk, Liverpool, Manchester then after researching the internet reprofit and finally serum. Serum was the best by far. Forward thinking, compassionate, outstanding care. Penny helped us to have our two miracle children who are now 10 and 5. We are just sorry we didn’t go there at the beginning and that would have saved us thousands of pounds as well as years of heartache. We wouldn’t recommend any other clinic. We had almost given up hope of becoming parents and penny gave us that hope.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I would highly recommend Serum. They did more research that my old clinic and wanted to make sure everything had been looked at before starting any treatment. As a result I had a Hysteroscopy and found out I had an infection. We got a antibiotic treatment plan for that and following we had an IVF treatment a few months later. That's turning out to be my first successful treatment and I'm expecting in April 2023. Prior to that I had 5 IUI, 2 IVF and 1 FET.

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Clinic!

My husband and I have been trying to conceive a child for over 3 years. We started IVF 1.5 years ago with a Clinic in Ireland which we had no success with . After we failed to get pregnant with this clinic we decided to have a consultation with serum and we are so happy we did. Serum were amazing , so kind , efficient and compassionate. Everything ran so smoothly. Honestly there is nothing negative I could say about Serum. They really want you to succeed and really care, unlike the previous Clinic we were with , where I Just felt like another number. I am so happy to say I am pregnant with twins from my first transfer with Serum . Thank you much to Serum for everything they have done for my husband and I.
You are all amazing! From the ladies at reception , to my Doctor, the embryologist, nurses etc. Special thank you to Penny for all her quick and kind responses to every little query I had. Your a truly beautiful person. X

13 October 2022
Unprompted review
Rated 5 out of 5 stars

Penny and her team were absolutely…

Penny and her team were absolutely amazing. Our experience in the UK had been horrific and we were very nervous but the whole team put us at ease. You made a hard journey a lot easier and put our minds at ease every step of the way. Our bundle of joy arrived last week after our first time trying IVF. We are over the moon and can not thank you enough.
Lots of love and thanks to you all
Amy, Jordan & Charlie

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Definitely have trust in Serum

Penny and her team are amazing,
So caring and understanding.
We started this journey a good few years ago doing 2 round of ivf in the uk and finally one round of ivf with serum!
For us you can’t compare, the service the individual care of who we are as people and what we need was so understood by penny! Your not just a number or the same as the next person! Makes you feel like family and very personal.
Sadly for us ivf ended in 2 losses, but none of this was due to Serum it just wasn’t meant to be that way.
We are truly blessed to of had a natural miracle just born! IVF is not for the faint hearted and one of the hardest journeys we’ve ever been on and will never forget! And if anyone has to or want to go on this journey we couldn’t recommend Serum enough!

10 October 2022
Unprompted review
Rated 5 out of 5 stars

So happy with our outcome from Serum

The team at Serum were so helpful. We felt like they listened to us, they took the time to properly investigate the issues and explained everything to us with such compassion. Penny always seemed willing to answer our numerous questions, was very knowledgeable and made our visits to the Clinic straightforward, hassle-free and we felt very safe. Very pleased with the outcome of our first round with Serum; now expecting twins. We would not hesitate to recommend Serum to anyone undergoing treatment.

10 September 2022
Unprompted review
Rated 5 out of 5 stars

We went to Serum 11 years ago after 4…

We went to Serum 11 years ago after 4 years of failed attempts at different clinics. I got pregnant a month after my treatment! We have 2 daughters and now we would like to have a third child. We came back to Serum, where Penny and her team were amazing, as usual!!

9 September 2022
Unprompted review

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