Ivy Grey Interiors Reviews 

165
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping and extremely secure packaging, ensuring that fragile orders arrive safely and promptly for every seasonal home update. Buyers also deeply appreciate the beautiful product quality, consistently noting that decorative faux plants, floral stems, and home accessories look stunning and realistic in their living spaces. Some reviewers were not happy with delivery mishaps, noting occasional damaged items, lost packages, or frustrating communication challenges during the return process. A few other people also felt that certain delivered items did not fully match online photographs, initial descriptions, or their personal expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are of outstanding... See more

Quality

Clients share positive opinions on quality, frequently expressing satisfaction with the outstanding materials... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping times and careful... See more

Order

Customers had positive experiences with order, highlighting fast delivery and careful packaging. Reviewers... See more

Customer service

Consumers find customer service to be exceptionally positive, highlighting swift replies to product queries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered multiple crab apple stems after failing to find realistic looking red berry stems anywhere. I can’t believe the quality and the price they’re gorgeous. I’m going for a red traditional Christ... See more

Rated 5 out of 5 stars

Ordered some Autumn gonks, LED ceramic houses & Autumn velvet pumpkins to add to an Autumn mantelpiece. Also ordered some hydrangea stems. All items arrived on time & very well packaged. Delighted w... See more

Rated 5 out of 5 stars

After placing my order, I received my confirmation email and only a few days later my order had arrived! I was very impressed by the speed of the delivery and how well packaged everything was. There... See more

Rated 5 out of 5 stars

Fantastic customer service and quick delivery. My purchases were beautifully packaged and I am so pleased with the quality of my items. They look great in my home. I will happily purchase from Ivy Gre... See more


Company details

  1. Homewares Shop
  2. Christmas Shop
  3. Decoration and Interior Design Store
  4. Home Furniture Shop
  5. Wicker Shop

Written by the company

Nestled in the heart of South Manchester, our small independent family-run company is dedicated to bringing timeless elegance and charm to your home. We pride ourselves on curating beautifully crafted seasonal collections that celebrate the art of home decoration. Specialising in exquisitely realistic faux flowers and floral arrangements, we offer a stunning selection that breathes life into any space. At our company, we believe that every piece tells a story, and we are passionate about helping you create a space that reflects your unique style and personality. Discover the beauty of thoughtfully curated home decorations that transform your living environment into a sanctuary of comfort and style.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(165)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been a customer of Ivy Grey for years

I've been a customer of Ivy Grey for years and the team always have a stunning product collection and outstanding customer service. My Halloween pumpkins look great on the table! I love the seasonal items and always check out Ivy Grey before anywhere else <3

19 September 2024
Unprompted review
Rated 5 out of 5 stars

A special shopping experience

Used Ivy grey interiors a few times now, they have a lovely range of items for sale and I’ve recommended them to several friends who also shop with them. Items I’ve ordered have always arrived well packaged and very quickly. Gifts and homeware are affordable and there is plenty to choose from. This is my go to place for gifts for my friends and family, there’s something for everyone! Well done, lovely to be able to buy things just a little bit different.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a number of items from this…

I ordered a number of items from this company and they did not disappoint.
Each item was great quality and truly delightful different to the run of the mill items out there. The service received was great kept updated with the delivery procedure. 5* and highly recommended

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Really great products and even better customer service. Actually received a phone call asking me when the best time would be for delivery - doesn't get much more personalised or efficient than that!

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Ivy Grey Interiors is the real deal

Ivy Grey Interiors is the real deal. Excellent communication and everything you see on their site is exactly as described. Super quick delivery and always happy to go above and beyond. Can't recommend them enough.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Lovely choice of products

Lovely choice of products, quick delivery and well packaged.

Will be ordering some bits for Christmas 🎄

Communication was amazing when I needed to ask questions.

Thank you

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Home Decor

I’ve bought several items on different occasions from Ivy Grey Interiors, recently some beautiful Autumn stems which I wasn’t sure would work, but was overwhelmed how my vase turned out and the quality of the stems.
Items arrive well packed and very promptly. Also find Sophie very quick to reply to emails and very knowledgeable when asking questions about products.
Love the overwhelming choice on the website and the prices, some reasonably priced lovely items but also higher priced items for that added deluxe effect to your home decor.
Ivy Grey Interiors is definitely my go to when I’m looking for some home decor.
I would definitely recommend 💯%
⭐️⭐️⭐️⭐️⭐️

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Love the quality

I’ve only just started buying with Ivy Grey interiors and the quality and price are amazing . I would definitely be looking to buy from them again. The delivery is fast and email to keep me updated.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

A great company to buy from!

I have shopped with Ivy Grey for over 2 years now and I can honestly say that I will continue to buy from them forever! They have a great choice of products, quick delivery and always respond to any issues (very rare!!)
I couldn’t recommend enough!

3 October 2024
Unprompted review
Rated 5 out of 5 stars

5* company

5* company. Always top quality products and fast delivery. Products are always well packaged.
Top customer service and helpful staff.
Wouldn’t hesitate to recommend purchasing from Ivy Grey Interiors.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very prompt replies to emails.

Absolutely beautiful items.

Received all items within a very quick time frame, wrapped so carefully to prevent any damages to fragile items.

Would highly recommend and will definitely be ordering more in the near future!

28 September 2024
Unprompted review
Rated 5 out of 5 stars

I've ordered from here a few times now…

I've ordered from here a few times now and always such good service, well wrapped and packaged beautifully. Would definitely recommend and looking forward to buying my next Christmas bits!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Ordered some faux hydrangea stems and a vase from here, was a little skeptical at what the quality of the hydrangeas would be as they were really affordable in comparison to others I’ve seen online! They are absolutely beautiful, incredibly realistic, and great value! Will absolutely be buying from here again!

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer!

I bought the Faux Blush Hydrangea and Peony Arrangement and selected a vase. The arrangement is stunning, even better than the images reflect. The dried touch stems are something else! Best faux flowers I’ve bought. Beautifully and carefully packaged. Will definitely be buying from here again. Thank you so much

25 September 2024
Unprompted review
Rated 5 out of 5 stars

highly recommend

it's a pleasure to leave this review! I can't recommend this company highly enough ......products recieved are exactly what u see on the website and any questions or queries you may have are answered promptly.....I've ordered many items and have always been over the moon ...thank you !!

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Ivy Grey interiors consistently…

Ivy Grey interiors consistently delivers high-quality products that are always carefully packaged. Their customer service is outstanding; every time I’ve had a query, it’s been handled promptly and professionally. Highly recommend

28 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look