IVY Travel UK Reviews 

128
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their remarkable patience, extensive local knowledge, and absolute dedication to making trip planning entirely stress free. People consistently emphasize how smoothly agents handle complex requests, ensuring that every single detail from flights to hotel accommodations perfectly matches personal preferences. Travelers deeply appreciate the quick response times and friendly communication, noting that the entire reservation workflow feels exceptionally smooth and well managed. Some reviewers were not happy with occasional communication delays when trying to reach support, unexpected agent changes, or pricing discrepancies between initial advertisements and final quotes.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, friendly, and... See more

Holidays

Consumers find holidays to be a wonderful experience, highlighting the helpful and efficient service provided... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful agents... See more

Service

Reviewers highlight positive aspects of service, praising staff members for being quick, informative, and... See more

Booking process

Clients share positive opinions on booking process, describing the overall experience as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel agent
  2. Travel deals

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

128 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(128)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

George is absolutely fantastic

George is absolutely fantastic. Recommend him highly. Polite. Well informed. Efficient. I would definitely book again. Thank you for your service

8 May 2026
Unprompted review
Rated 4 out of 5 stars

Andrea has been very attentive to our…

Andrea has been very attentive to our enquiry and replied and adjusted the responses to our adjustments and questions rapidly. Great service so far and great price for the package we have settled on.
Looking forward to this break and we hope the holiday lives up to the service so far👌

5 May 2026
Unprompted review
Rated 4 out of 5 stars

I have reveiwed Ivy Travel 4 x now over…

I have reveiwed Ivy Travel 4 x now over a short period of time, actually deleting my last reveiw prior to writing this.
At first they were brilliant, could not wish for better. Then I have to say I had problems with contacting them ( for various holiday travel issues) and I must admit found this very frustrating and annoying.
Then a manager contacted me and explained the World events had put some pressure on them getting customers home, which I understand, although I do beleive that a plan should have been in place to ensure both customers returning and going should be recieving an equal standard of service.
The manager (Zac) did an excellant job on getting my issues sorted/resolved, and worked a lot of hours as seen by the time he was sending me messages and emails, while also being very polite, apologetic, and professional.
I have now given 4 stars, but again will review again on this platform on completion of my holiday.
Thanks Zac for your hard work

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I booked a Paris trip for December with…

I booked a Paris trip for December with Jade and so far the experience has been great. Jade is very responsive, listens carefully, and always replies quickly with helpful information. Jade makes the planning process easy and stress-free. Looking forward to the trip and really happy with the support so far.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, really helpful, cant fault Andrea from start to finish helping us book a Greek island cruise we thought we could only dream of!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fast service

Excellent service. Amilia was quick to respond to my messages and quick with getting back with a quote for a holiday. Took the time to ask questions and figure out exactly what was needed for us. Thank you.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

I delivered completed work to IVY…

I delivered completed work to IVY Travel UK, yet payment remains outstanding.
This kind of experience raises serious concerns about professionalism and financial accountability.
Exercise caution before engaging with this company.
They are scammers.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Amalia

Amalia, my sales rep, was more than helpful trying to find my family a holiday with decent flights and at an Affordable price.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

From the moment we contacted Ivy Travel and in particular Andrea we felt in safe hands. We suggested an itinerary and Andrea came up with the goods. She sorted flights, transfers and three wonderful hotels in Borneo providing us with a blend of culture, nature and relaxation and a holiday truly to look forward to. Thank you.

7 March 2026
Unprompted review

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