IVY Travel UK Reviews 

127
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their remarkable patience, extensive local knowledge, and absolute dedication to making trip planning entirely stress free. People consistently emphasize how smoothly agents handle complex requests, ensuring that every single detail from flights to hotel accommodations perfectly matches personal preferences. Travelers deeply appreciate the quick response times and friendly communication, noting that the entire reservation workflow feels exceptionally smooth and well managed. Some reviewers were not happy with occasional communication delays when trying to reach support, unexpected agent changes, or pricing discrepancies between initial advertisements and final quotes.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, friendly, and... See more

Holidays

Consumers find holidays to be a wonderful experience, highlighting the helpful and efficient service provided... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful agents... See more

Service

Reviewers highlight positive aspects of service, praising staff members for being quick, informative, and... See more

Booking process

Clients share positive opinions on booking process, describing the overall experience as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel agent
  2. Travel deals

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

127 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(127)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can’t speak highly enough of Andrea at…

Can’t speak highly enough of Andrea at Ivy Travel. She truly pulled out all the stops to ensure we’ve booked the Disney Paris experience of our dreams . Including rearranging our flights fot 8 people to maximise our theme park time. Thanks soo much Andrea , you are a star .

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Disneyland Paris

Superb service from start to finish! Andrea (Ivy Travel) listened to exactly what I needed, stayed within my budget, and delivered an impeccable short break for me and my family to Disneyland Paris. Highly recommend!

21 June 2026
Unprompted review
Rated 4 out of 5 stars

I wanted to say a big thank you to…

I wanted to say a big thank you to Amilia for taking the time to provide me with various quotes. She was patient, thorough, and made the whole process so much easier. I really appreciated her clear communication and the effort she put into helping me find the best options. Excellent service all around.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Jade has been super helpful with my…

Jade has been super helpful with my booking process and been very patient with me. Answered any questions I’ve had and always accommodated any changes I’ve needed. I would happily book again through jade.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I have previously booked a holiday to… Disneyland Paris

I have previously booked a holiday to Disneyland Paris with IVY travel they have been absolutely brilliant they have met all my needs and been very helpful with everything. Have asked, they constantly communicate with you and are really pleasant would definitely recommend this company for future holidays I have been dealing with Amelia and Zac they can't do more for you

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I would like to commend Hazel Zoe for…

I would like to commend Hazel Zoe for her excellent support in helping me with several queries related to my trip. She was consistently helpful, polite, and highly competent throughout the process. Hazel took the time to understand my requirements, answered all my questions clearly, and provided outstanding customer service.

What impressed me most was her ability to secure a very competitive price while ensuring that all my needs were met. Thanks to her efforts, I was able to get a great deal and book with confidence.

Thank you, Hazel, for making the experience smooth, efficient, and stress-free. Your professionalism and dedication are greatly appreciated.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Andrea is such a professional and…

Andrea is such a professional and amazing agent. She made our booking process with ease and even secured our hotel booking with her employee discount.

Thank you and really appreciated your kindness and help.

Highly recommended.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull amd polite has found me…

Very helpfull amd polite has found me the perfect package for my daughters Disney land surprise for her birthday next year ,price is very good cant wait for our trip.thank you amelia nothing has been to much to ask fantastic rep

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Attentive and respectful

Amelia was very attentive, she asked what we were looking for and our budget and came through with some great offers and advice, tailored exactly to our needs.
Would definitely use Amelia at IVY Travel again

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Disneyland Paris Trip

Andrea has helped me get our holiday to Disney land Paris for October this year. Process has been seamless so far, despite my many many questions and adjustments as I was booking.
Fantastic pricing, I've compared many companies and Ivy Travel came out on top for both price and ease of booking.
Hopefully the trip itself as simple!

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Beware!

Seriously unable to cominicat with unless they ask you to make a payment, unwilling to prove the are providing the service or give receipts.
Honestly seem like a scam so be wary.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Amilia was really helpful getting some…

Amilia was really helpful getting some quotes together for our trip to Disneyland Paris, adjusting these according to our budget and getting the best value for our money. Unfortunately due to a change in circumstances this year we weren't able to move forwards with our booking but I'd have no hesitation in reaching out to Amilia again in the future.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

George is absolutely fantastic

George is absolutely fantastic. Recommend him highly. Polite. Well informed. Efficient. I would definitely book again. Thank you for your service

8 May 2026
Unprompted review

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