Jack & Fox Reviews 

Two items of lighting ordered from Jack and Fox on the 3rd October with an estimated delivery time of 9-12 weeks. The products did not arrive, I have sent numerous e mails requesting a delivery date - no reply. I note I was getting sales e mails from this company not so long ago, but now I cannot even find a website. I will be attempting to claim my five hundred pounds back from my credit card company after reading all the other reviews. Very dissapointed as this is the second time I have ordered these lights; the first company (Infurn) was bogus too. I feel someone is trying to tell me something...

Ordered 4 Danish lamps on the 6th August 2014. Was a bit annoyed to find out that they had taken the money straight away without telling there was a 12 weeks waiting time to receive the goods. 12 weeks later no lamps. We contacted them to find out that the lamps had arrived damaged and we had to wait another 12 weeks for delivery. We were given a date the 15th of March, that they would arrive in England. We contacted them this week to find out, if we would receive the lamps before the end of the month otherwise we demanded a full refund. No reply and now no website. Looks like we have lost £421.20. Terrible! Feel sick. My husband went before Christmas to their 'office' in Shelton St. in London to find out about the delivery of the lamps, it was just a postal address and no office. I am now going to report them to Trading Standards and Police Action Fraud.

Very bad. Stole My Money and never sent My chair

Easy ordering, but once payment was done, I never heard from them again. Have tried to send a few emails but with no response. Their webpage is now down, so I suspect the company does no longer exist. Sneaky little motherf***ers, stealing my money like that. Hope you burn in hell.

I wrote an earlier review about "charge back" and the Consumer Credit Act. I bought 2 chairs which were never delivered. I contacted by Bank (Lloyds in this case as it was a Lloyds credit card) and sent them an email explaining I never got my chairs delivered and it seemed as if the company had gone bust. I had the money refunded within 5 days on my credit card. The company has 60 days to challenge it, but even if they do, what will they say? I did this before when Dwell went bust and got all my money back. It applies to anyone in the UK who paid by any credit card or visa card (debit). Good luck all, go get your money back!

Below you can see the last e-mail I sent to jackandfox.com. I think it pretty well sums up what a potential customer can expect from this company:

"The order was placed on the ninth of June 2014. The estimated delivery time was 10-12 weeks. By the September 24 I still had'nt received my items and I contacted you again. The reply I got was that the lamps had already arrived to your warehouse and that you were just waiting for the table to arrive before shipping the items to me.

Okay, so as a consequence of "the chinese holidays" there was a bit of a delay - fine. After that I heard nothing from you, and so I contacted you again on the 15th of October. You replied that the items had arrived at your warehouse and that all you needed to do was a quality control and that the items thereafter would be shipped. I could expect delivery within two weeks.

After three weeks without delivery I contacted you again on the sixth of december. The message I got was that my item (item, not items, however I thought nothing of it at that time) had been shipped the week before.

Finally, at last I would get my items. So, imagine my surprise when only one lamp arrived. Especially so as I had previously been informed that, back in september both lamps where in storage and that you were just waiting for the table to arrive before sending the items. by october you just needed to do a qualty control before sending the items. And now by the middle of december I got only one lamp.

So once again, I contacted you. The reason why I only got the one lamp was "due to big and small items will be sent from diffrent delivery companies". Which is a bit dubious, since both lamps are of similar size. But I was content with the answer that the remaining lamp and table would arrive shortly.

No additional delivery was made and so I again contacted you on the 14th of January 2015. This time you replied that both the lamp and the table had been damaged by a flooding in your warehouse and that you've placed a new order for replacement objects from the factory, with the expected delivery of 10-12 weeks.

10-12 weeks was the original delivery time stated at the time when I orderd the items back in June. I should have gotten the orderd items by late august. Seven months have passed since I placed the order, and all I've got to show for it is a lamp which arrived after 26 weeks!

I have'nt been contacted once during this time, every single time it has been I that contacted you! So, No! I'm not intrested in waiting an additional 10-12 weeks (minimum that is) for the lamp and the table.

I'm deeply disappointed with with Jack and Fox, with your handling of my order and the inadequate information during this process!

I've been patient,waited and waited, and given you every benefit of doubt during these seven months, but now I'm fed up!

Please refund me for the lamp and the table that has'nt arrived. That amounts to £610,65. I want this amount no later than by the end of next week. Five days should be adequate time for you to reimburse me."

Before this e-mail I always got a response but after I demanded to be reimbursed - not a word!

Beställ inte från detta företag, orimligt lång väntetid, om ni överhuvudtaget får varorna ni beställt. Jag fick, som det står ovan, en lampa efter sju månader när jag hade beställt två lampor och ett bord.

Never received ordered lamp. They dont answer my emails anymore.

DO NOT ORDER ANYTHING FROM THEM!

I placed an order in December 2014 having done some research and not found anything bad about the Jack & Fox. Now it is just overwhelming to see, how many people have the same experience with these guys.

I ordered 4 lamps - the order was paid, and I was told it would take 10 weeks from purchase to receiving... the package never arrived! When calling, I get a voice mail saying that the one I try to reach is unreachable - AND when sending email I get a standard email saying my email will be looked into by the 'staff'. Then nothing happens....

SO MY ADVICE: DON'T WASTE YOUR MONEY THERE!
It seems to be a bluff.... ARGH! and almost mission impossible to get your money back. I will try though!

I ordered and paid for the 'hang it all' coat hooks at the end of January. I have not received anything. I have since emailed the company twice, with no reply. I have called and got a message saying no one is able to take the call. They appear to be operating as a website taking money with no intention of providing products. I have applied to my bank for a refund and will contact the police today.

JON BLACK IT IS SUPPOSED TO BE THE NAME OF THE BOSS OF THIS FAKE AND FRAUDULENT COMPANY (YOU CAN SEE IT IN LINKED IN). LET´S CALL THE POLICE FROM OUR DIFFERENT NATIONS IF THEY CAN DO SOMETHING.
I MADE THE PAYMENT VIA PAYPAL, BUT AS THE 45 DAY PERIOD WAS OVER WHEN I TRIED TO RECOVER MY MONEY THEY TOLD ME THAT IT WASN´T POSSIBLE TO DO IT.
SO I WAS CHEATED BY A FAKE COMPANY VIA PAYPAL.

HOPE POLICE CAN GET THIS GUY AND WE CAN GET OUR MONEY BACK.

HUGGS

It's a scam. I ordered a product in early December 2014, in the order confirmation said that it would take 10 weeks to produce it. I never got anything and I have never got answer to my request of information.
I called my bank and they say that to make a complaint, I had a maximum of 70 days from the purchase. The 70 days are of course already gone by... and strangely those 70 days coincide with the 10 weeks of production time!!!!
DO NOT BUY THROUGH THIS WEBSITE!

As several other customers already have described, this company is cheating their customers.
We ordered 6 chairs (approx. 400 Euro) last August.
In October we got a response on our email, that the furniture would be delivered by end of 2014. After that- silence- no response to several emails. No one answering phone calls.
So- in january- visiting London for holidays, we stopped by in London Shelton street.
A very helpful man explained to us, that this company only has a postbox adress there, and is actually somewhere else.
MANY people had come by asking for this company, with same complaint like us.
Anyone got an idea how to approach this, I mean who should one report to?
We live in Norway.

My experience of Jack & Fox is that I was scammed by people who spend all their time calculating how they can steal money from consumers. I can't believe people have such low standards to make a living out of stealing. The wheel turns and one day they will pay for all of the money they've stolen from others. Do not order from this company - EVER! They take your order, ask you to do a bank transfer and then VOILA! You never hear from them again. They don't answer the phone, they don't reply to emails, they don't respond on their chat service. I cannot believe that they've managed to operate for so long. How do they get away with it? I have reported them to Trading Standards as well as the Police Action Fraud Team. If we all do the same they'll be able to take the website down. Please report them if you've experienced a similar issue.

Ordered 7 PH lamps and one chair in june 2014, estimated delivery time was 8-12 weeks. After 6 months the chair arrived, terrible handcraft and it was lower than the original. Still waiting for the lamps, 9 months now....

har bestildt en lampe 1/7 2014 og har stadig ikke modtaget den
jeg har idag 4/2 2015 igen prøvet at komme i kontakt med den uden held...

har vedhæftet de få mails de har valgt at besvare

[Navn] (Jack Fox)
Jan 22, 07:05

Hello,

Thanks for your email.

I understand your frustration however as your order is for a made to order item s, which is fully customised to your specifications and requirements, we are unable to cancel your order.

This was clear in our terms and conditions, which you agreed to when ordering from us, so we are unable to give you a refund.

We do our best to deliver your goods as fast as possible according to our terms and conditions.


Regards,

[Name]

R-r
R-r
Jan 17, 22:12

Name: René Jacobsen
E-mail: r-r
Telephone: 0045

Comment: hello again
I'm getting tired of waiting for my lamp ...
it was ordered d 1/7 2014 and I have still not receive it :(
I can also see that you have put it down to 169 € this weekend..
I am in no way satisfied with your service but looking forward to finding a solution
because I do not want to wait more, or pay € 205 for a lamp that I have been waiting for over 6 months.


[Navn]
[Navn] (Jack Fox)
Oct 22 10:56

Hi Rene,

Thank you for your email

Unfortunately when we shipped out your lamp the distribution company damaged the lamp so they wont able to send it out to you, therefore i have registered a new order for you. You can expect the new lamp to arrive within 4 weeks. Im so sorry for this mess. I hope you understand.

Please let me know if you have any further questions

Have a lovely day

R-r
R-r
Oct 21 23:23

This is a follow-up to your previous request 799 Contact Form



It seems like I've ordered two lamps?
I have only ordered one d. 01.07.2014



Den 05/10/2014 kl. 23.12 skrev [Navn]

We ordered 2 CHARLES EAMES chairs on the 18th October, by the 21st December no chairs had arrived. I emailed the company and Katie replied ensuring me they would be delivered by the middle of January. The middle of January came and went, still no chairs! I again emailed Jack and Fox 3 times before I received an email on the 31st January telling me there had been a burst water main, low and behold my items have been damaged and it would be another 12 weeks before they would delivered. I told Katie I do not want these new chairs and requested a full refund. I still have had no reply. This company just takes your money and continue to give excuses. They cannot be allowed to get away with it.

DO not buy ever anything from this company. Order made on Setptember still not received anything. Just stupid explanations about the delay. SO just keep Your many safe and spend it somewhere else.

I ordered an Arne jacobsen floor lamp the 4 th december 2014. The initial delivery was estimated to 2-3 weeks. Then in the start of january i contact jack and fox and they inform me that my goods have been destroy because their neighbor had a flooding accident!?! - are you F€#%/& kidding me? - and that I will have my order in about 12 weeks!. DO NOT AND I REPEAT DO NOT USE THIS COMPANY.

A chair ordered on September 19, 2014 is four months later still not delivered in spite of several inquires and reminders. I have now given up and initiated a charge-back procedure in order to get my money back.
Do not trust Jack & Fox with your business.

I orded a lamp on August 16. No delivery yet, (January 13) and the customer service are not responding to my e-mails. Not a trustworthy company.