Jackpotjoy Reviews 1,994

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, expressing strong concerns about its fairness and perceived value, suggesting it primarily aims to take money without offering satisfactory wins or bonuses. Customers frequently reported issues with payments, including difficulties with withdrawals and concerns regarding account closures. The products, particularly the games, were criticized for having low payouts, non-existent jackpots, and a lack of bonus features. The pricing was also a point of contention, with many feeling it was not worth the money due to the poor returns. Reviewers also expressed significant dissatisfaction with customer service, citing unhelpful responses, account management issues, and a lack of support regarding payment concerns. Some people also felt that the site had gone downhill, with odds decreasing and a general lack of appreciation for loyal customers.

What people talk about most

Website

Customers consistently express strong dissatisfaction with the website. Many reviewers describe it as one of... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with not receiving winnings,... See more

Product

Users describe negative interactions with the product, particularly regarding bonus wins and game returns.... See more

Price

People report negative experiences with price, often describing it as 'daylight robbery' and feeling that the... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report unhelpful and... See more

Based on these reviews

Rated 1 out of 5 stars

Updated review - still no funds returned to my account was told 72 hours then 5 days. Chased this up on 5th day ( 6 days including weekend ) and told it could be longer with now no timescale. 6 days m... See more

Rated 1 out of 5 stars

My account has been closed permanently, this decision would not be overturned, this does apply to all of our sites. This is them answer , no comment and no losing money We are part of a group of c... See more

Rated 1 out of 5 stars

Biggest scammers running I'm surprised their even aloud to keep running disgusting how they press the kill switch to run against your winning streak. 32 losses in a row is all the proof you need to kn... See more

Rated 1 out of 5 stars

0 stars if could Let me deposit with my partners card 4070 in total then went to withdraw 4000 win refused to pay and closed account basically robbed me why let me make over 100 deposits on a card... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Been using them for 10+ years, they went downhill

Been using them for 10+ years, It was my one and only site because the wins against loses were good, then out of the blue, they lock my account and claim they need pictures of me holding my passport and holding my bank account!!! They can F off.
Oh and if your still playing there never mention the fact that the same people win all the time and their bots in chat thanking them for £2 wins etc is a clear desperate move to make it seem they are busy when they are obviously losing players

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Verification Required on Withdrawl

Opened the Account and won a small amount of money, that wasn't acceptable to them and they closed the Account the same day - also withholding my withdrawal before completing an enhanced verification check. Just stick with the more trusted sites out there (who quite often have a high street presence) - Avoid this one - quick to take your money - does not pay out.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

Time to leave

Think my time has come to a end with Jackpotjoy!
No reward for being a loyal customer. I am meant to be a plus member, doesn't feel like it.
Monthly and Daily Free Games is not worth taking part.
I have been a member for nearly 20 years, and never has it been this bad!
Playing slot games, sessions are shorter because of no wins.
Never have a chance at bingo.
And I would hate to know what the sports bettings side of things is like.
Yep! Defo time to have a break Lol. Getting boring with no reward!

2 August 2025
Unprompted review
Rated 1 out of 5 stars

On the new sports book

On the new sports book, do not take an early price; you will get cheated on the price.
If you start winning, they will limit your bet.
No bonuses, no 2 up on football, no guaranteed best odds on horse racing.
They have just started so I think they might learn in time.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

This is a brilliant site and it's far…

This is a brilliant site and it's far better than the rest I wow the mega jackpot on a game plus of 2k must admit I was a little worried when I read the reviews after winning thinking I wouldn't get the winnings paid out just transferred it this morning and within the hour it's in my account thankyou very much jackpotjoy

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Best site out there EASY

I win /lose often on this site but it’s EASILY the best site by far

You don’t see the same names as winners
You get good weeks and bad weeks and they don’t have thousands playing on the bigger games either !

I’ve jacked in gala and Mecca and solely play here or Virgin games

Deposits easy
Withdrawals easier !

Never had a bit of hassle here and again don’t gamble if you can’t afford to lose !

17 July 2025
Unprompted review
Rated 1 out of 5 stars

This is what they sent after I had them…

This is what they sent after I had them let me join after leaving there sister site bally shouldn't of let me joined any as its a preach on there end jackpot joy is also a sister site among many other I could name and same this will be sent across all sites as they allowed me to join and spend my money

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam site I think

This site knows how to subtract but don't know how to add when it comes to paying you your winnings trouble I wouldn't recommend this site to play on to anyone.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAM site

SCAM site. I have also been informed via email by Debbie Carter (the manager) from the gambling commission that jackpot joy is in breach of contract. The (so called) winner's names are FAKE. You will see the same name's on tombola, foxy bingo, sun bingo and happy tiger bingo. If you don't believe? Go look for yourselves. You've all been conned. Hopefully now you will use a little common sense and realise that if gambling site's were not RIGGED the majority of us would be rich. Need I say more.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Listen Iv had the worst year ever

Listen Iv had the worst year ever.
Now Iv been a customer of Jackpotjoy since 2018.
They very kindly sent me a bonus which only had a x1 play of the bonus amount.
I played and won £280.
No hassle, no problems, just the usual fantastic staff at Jackpotjoy on hand to take my chat.
The best company out there and that’s an opinion of myself and many friends.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

It should be 0 stars

It should be 0 stars. I'll never give them another penny ever again! Bad customer service and a scam website, needs closing down.

7 July 2025
Unprompted review

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