Jackpotjoy Reviews 1,994

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, expressing strong concerns about its fairness and perceived value, suggesting it primarily aims to take money without offering satisfactory wins or bonuses. Customers frequently reported issues with payments, including difficulties with withdrawals and concerns regarding account closures. The products, particularly the games, were criticized for having low payouts, non-existent jackpots, and a lack of bonus features. The pricing was also a point of contention, with many feeling it was not worth the money due to the poor returns. Reviewers also expressed significant dissatisfaction with customer service, citing unhelpful responses, account management issues, and a lack of support regarding payment concerns. Some people also felt that the site had gone downhill, with odds decreasing and a general lack of appreciation for loyal customers.

What people talk about most

Website

Customers consistently express strong dissatisfaction with the website. Many reviewers describe it as one of... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with not receiving winnings,... See more

Product

Users describe negative interactions with the product, particularly regarding bonus wins and game returns.... See more

Price

People report negative experiences with price, often describing it as 'daylight robbery' and feeling that the... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report unhelpful and... See more

Based on these reviews

Rated 1 out of 5 stars

Updated review - still no funds returned to my account was told 72 hours then 5 days. Chased this up on 5th day ( 6 days including weekend ) and told it could be longer with now no timescale. 6 days m... See more

Rated 1 out of 5 stars

My account has been closed permanently, this decision would not be overturned, this does apply to all of our sites. This is them answer , no comment and no losing money We are part of a group of c... See more

Rated 1 out of 5 stars

Biggest scammers running I'm surprised their even aloud to keep running disgusting how they press the kill switch to run against your winning streak. 32 losses in a row is all the proof you need to kn... See more

Rated 1 out of 5 stars

0 stars if could Let me deposit with my partners card 4070 in total then went to withdraw 4000 win refused to pay and closed account basically robbed me why let me make over 100 deposits on a card... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This site needs closed down

This site needs closed down. Have spent thousands and have not gotten one single bonus, so I challenged the support team and they have stated that accounts can and will be barred to ensure they don't win. Openly telling people they don't allow people to win. Better burning your money than playing this site. It's a disgrace

4 July 2025
Unprompted review
Rated 1 out of 5 stars

The sign up offer is a SCAM

Signed up on the promise of £50 credit if I spend £10 on bingo - COMPLETE SCAM, you do not get £50 you get 50 free tickets. Scandalous, need shutting down by trading standards for tricks like that!

26 June 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SITE!!!

I've been robbed for years by these thieves honesty DO NOT USE THIS SITE u will have more fun throwing your money in a well and wishing for a win than getting one on here just take all the time I thought I might be just unlucky but no ones that unlucky jackpotjoy no JACKPOTJOKE!!

23 June 2025
Unprompted review
Rated 1 out of 5 stars

i was with ballycasino before bought…

i was with ballycasino before bought over by jackpotjoy n ive gotta say ive never spun so many empty spins on slots in my life til on this now its awful n ive also found trying to get a bonus rounds almost impossible after over 300 spins no kiddin 300 spins of nothing @ 20p a spin NOT RIGHT its never happened anywhaere else also brought in a blast added bonus game you pay bitmore on spin costs is zero chance infact id say my moneys gone in a blink empty dead spins again hundreds of them im not impressed n im not convinced being honest either

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I’ve been a loyal
Customer for years spent 100000’s. But from today I’m giving up, I haven’t had a promotional box in months even though I do everything to qualify for it. Also the winning is less to non existent now which is a shame because it’s used to be fun. I only play bubbles on jackpot joy but. I’ve noticed it “glitches” more and more when I get a win and they don’t give me the bubble to burst. Sadly the site seems to be a scam. I’m going to join another platform that’s fare.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Go elsewhere

Been a member for years, had a few big wins on the poker, I’ll be honest since ballys took over it’s gone completely down hill to the point where I’ve gone elsewhere to play poker now, always the same names you see and always the same winners. Wouldn’t recommend joining.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

A complete scam! They use Mr. Beasts name to generate trust and traffic allowing individuals to put time and money into the site then screw them by requiring a deposit of 250$ to verify for withdrawal with no guarantees on being able to withdraw. I will make certain everyone I know as well as everyone else they know as far as we can reach spreads the word on jackpotjoy

11 June 2025
Unprompted review
Rated 1 out of 5 stars

your scum

I've been with them for 10years or more spent 1000s since bally took over they just closed my account and all sister sites had 700 win paid out then closed accounts saying I've got to send card details I'd then take pict of me and I'd and pict of me and the date wasn't giving notice just done it disgusting but oh well they don't see another penny from me disgusting company .

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Shocking

You got more chance catching aids then a winner from this site a complete waste of a money pit the government need to look into these lowlifes

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Badly rigged odds little to none!!!!!

Another dirty money pit!!! Wish i'd read the reviews before playing the slots arw so rigged its plain as day and they don't even hide it!! Just when you're about to win a decent amount after activating features the bonus just vanishes!!! Ive spent a good few hundred in this site and won absolutely nothing!!!!! I know i'll get a copy paste bull reply about fair gamimg and random slots but these are far from fair and are definitely NOT random!!! I don't get how they get away with this its disgusting and a dirty scam!!!!!!!!!!! Doesn't even deserve one star!!!!!!!!!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

The payout is bad

The payout is bad, you'll probably get what you deposit in back, from there, not much more. From all the times I've played, putting in a lot, I've had no return. The promos are awful, nothing exciting, it's just not worth wasting your money!

30 May 2025
Unprompted review
Rated 2 out of 5 stars

Good selection of games but payouts…

Good selection of games but payouts been terrible for me lucky if im lucky just get money back. Bonuses give lowest amount been playing quite bit and cant hit decent win only what I put in withdrawal are sent right away chat hosts are lovely But bonuses hard to get and when you do get them their not very good might be just me but by looks of these reviews quite alot have same issue going to try few more when I get time but if dont hit anything decent I'll give site a miss

29 May 2025
Unprompted review
Rated 1 out of 5 stars

I've been a member for about 5 years

I've been a member for about 5 years. I tried to log in yesterday and found my account has been blocked for no other reason other than I do not spend enough. I limit myself to £20 a month and have withdrawn a few wins. Jackpot joy have blocked me for withdrawing too many times. ABSOLUTELY disgusting.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

The customer service are disgusting

The customer service are disgusting, rude, dismissive and will call you a liar, I got send an opt in offer and the advisor Alex M called me a liar numerous times as I had already had an offer for opt in marketing the month before, I have screenshot that prove, do not use this site

7 May 2025
Unprompted review

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