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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with payment issues, noting that royalties and earnings were frequently delayed or not paid at all, often for months or even years. People also found the response times from customer support to be problematic, as replies were often generic and unhelpful, failing to resolve payment concerns. Additionally, the website was criticized for being outdated and difficult to use, and many struggled to contact the company effectively regarding their issues. Some people were satisfied with aspects of the service, highlighting good music content and, in a few instances, receiving prompt and precise answers from support. However, these positive experiences were often overshadowed by the persistent problems with delayed payments and a lack of transparency.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report significant delays in... See more

Response time

People report negative experiences with response times. Many customers express frustration with vague,... See more

Service

Users describe ambiguous interactions with service. Many reviewers express extreme disappointment and... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report issues with communication, stating... See more

Website

Reviewers express strong dissatisfaction with the website. Many artists and customers warn others to research... See more

Reviews shaping this summary

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more

Rated 2 out of 5 stars

About hundred songs as artist were disapperead by catalog of Jamendo Pro : i don't receive any answer. Jamendo Sues Nvidia and Suno for songs. It was a good platform borned with good intentions... See more

Company replied

Rated 2 out of 5 stars

As a user who listens to the songs published on Jamendo Music, I have to make a point to the company: invest more, much more, to make the site more modern and usable. Furthermore, develop apps that ca... See more


Company details

  1. Music Publisher
  2. Hobby shop
  3. Live Music Bar
  4. Music shop

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great website

Very good website where I have had my music tracks for years. It's still there even though I'm not really active anymore, so I'm very happy with that! The problems I had with the website were quickly resolved when I got in touch and everything is working fine again.

23 July 2023
Unprompted review
Rated 4 out of 5 stars

Good

I feel good in the jamendo music family...
always attentive to the needs of the composer and present throughout the sector.
I would improve the web page and the ability to upload files

30 May 2023
Unprompted review
Rated 4 out of 5 stars

Great website

Great website.
It doesn't seem to do updates frequently. It looks very outdated. The minimum limit for withdrawing is too big.

29 May 2023
Unprompted review
Rated 4 out of 5 stars

Jamendo is amazing site which I love…

Jamendo is an amazing site which I love so much, it has given me so much confidence in my beat making and through their synclicensing program I have started making some from my beats, even though their percentage can still be improved. Finally their I.T crew is very swift and efficient and their quick response to emails is something I really appreciate.

27 May 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Support

The prompt attention I recently received from the Jamendo support team about a glitch in the listen/download counter was outstanding. Overall, the Jamendo site has proven to be an outstanding platform to host and provide music to the public.

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Jamendo does not pay authors

I have been a composer of music on Jamendo since 2016. Everything was great and I enjoyed working with them.
But for the last 3 months they just don't pay me money. Music is my main income and I need my hard earned money. Every week I write them emails but they respond with the pattern "we understand your dissatisfaction...please wait a little longer". They don't describe the problem or say exactly what happened.
I want clients to know that the money you pay for licenses to Jamendo doesn't go to the author of the music. Jamendo, I hope you see this and finally answer my letters not with a template, but with a clear and intelligible answer when I need to wait for my money.

22 March 2023
Unprompted review

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