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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with payment issues, noting that royalties and earnings were frequently delayed or not paid at all, often for months or even years. People also found the response times from customer support to be problematic, as replies were often generic and unhelpful, failing to resolve payment concerns. Additionally, the website was criticized for being outdated and difficult to use, and many struggled to contact the company effectively regarding their issues. Some people were satisfied with aspects of the service, highlighting good music content and, in a few instances, receiving prompt and precise answers from support. However, these positive experiences were often overshadowed by the persistent problems with delayed payments and a lack of transparency.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report significant delays in... See more

Response time

People report negative experiences with response times. Many customers express frustration with vague,... See more

Service

Users describe ambiguous interactions with service. Many reviewers express extreme disappointment and... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report issues with communication, stating... See more

Website

Reviewers express strong dissatisfaction with the website. Many artists and customers warn others to research... See more

Reviews shaping this summary

Rated 2 out of 5 stars

There has been such a decrease in royalties and payments quality. For example: as a netlabel, one of our artists is waiting since May 2025 for a payment, which stays forever in pending state. Wh... See more

Rated 2 out of 5 stars

About hundred songs as artist were disapperead by catalog of Jamendo Pro : i don't receive any answer. Jamendo Sues Nvidia and Suno for songs. It was a good platform borned with good intentions... See more

Company replied

Rated 2 out of 5 stars

As a user who listens to the songs published on Jamendo Music, I have to make a point to the company: invest more, much more, to make the site more modern and usable. Furthermore, develop apps that ca... See more


Company details

  1. Music Publisher
  2. Hobby shop
  3. Live Music Bar
  4. Music shop

Written by the company

Listen and download over 700,000 exceptional tracks from over 45,000 independent artists across the globe. Whatever your musical tastes, you'll discover exciting new music at Jamendo. All content is Creative Commons licensed.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Took money after a subscription was cancelled

I cancelled the subscription and they still took the money.
I'm trying to get the money back but they aren't responding.
Very poor service. for a licensing company they have managed to breach contract and data privacy laws.
Use at your own risk.

27 September 2022
Unprompted review
Rated 5 out of 5 stars

Valuable Music Service

Within less than one week of my music being hosted on Jamendo's platform I received at least 21 plays and at least 1 download on each of my 9 singles, with the highest number of plays being 47. As a very new artist I find this to be extremely encouraging and helpful. It is safe to say that Jamendo actively promotes the music of its users. Additionally, one gets to listen and download music for free from Jamendo. Jamendo SA is highly recommended.

19 September 2022
Unprompted review
Rated 1 out of 5 stars

Jamendo has no legal copyrights.

I’ve bought monthly subscription that gives you rights to online use only: allows all online uses on all online platforms including YouTube. I created my videos with that content an published them on YouTube.
Then I’ve got the copyright claim from the copyright owner and even Certificate from Jamendo had no any power for them.
Then I’ve emailed to copyright owner and he said that “the songs by XXX were stolen and illegally submitted to Jamendo under fake artist and track names.”
I’ve sent a lot of letters, requests to Jamendo and they didn’t give me any response for 2 month on that problem. ANY!
So, I think anyone can’t be sure that content they are using from Jamendo is legal and your requests will be ignored by Jamendo. Your created videos can be deleted from sites you are publish them, because you don’t have ani rights to use them.

7 September 2022
Unprompted review
Rated 4 out of 5 stars

My trial for using Jamendo in my small…

My trial for using Jamendo in my small shop is coming to an end and I might carry on with a 12 month sub. It's much cheaper than the licenses required here in the UK by hundreds of pounds. I have found another website for a similar price.

I use the app to stream the music from my Chromebook and my biggest gripe is that it seems that the music never changes.

I would really like to see a 'random' option so that all the songs are mixed rather than in the same order.

How often are new tracks added because I don't think anything has changed during my free trial?

26 August 2022
Unprompted review
Rated 1 out of 5 stars

My fist time using a paid service for…

My fist time using a paid service for licensing. Trying to do a cafe type video with music bed behind animation. Used 20 songs and only 1 cleared. I was told to dispute it with Youtube... then told to make the video pubic so they can look at it and Try to remove the copyright claim. For the price they charge... it's an outrage. Do Not use this service. I unsubscribed within two days.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

I've lost my emails adress ( deleted…

I've lost my emails adress ( when my old site was deleted ) and I've forgotten my password and login.
The technical service manage it in one day. I've sent them a scan of my ID card, and new email and account back very quickly.

27 July 2022
Unprompted review
Rated 3 out of 5 stars

I paid a membership on Jamendo on 13…

I paid a membership on Jamendo on 13 March 2022 for making music videos on YouTube. I had three copyright claims on Youtube and I e-mailed Jamendo twice but there was no respond. I even called the phone numbers on the website and the number on the licence that Jamendo presented to me but that number couldn't be connected somehow.
Because I was getting ID claims on some of the songs from Jamendo and I disputed against the claim but they were rejected. I wanted to appeal against their rejection but YouTube said that if the claimant rejects my dispute again, I would have a strike on my account so I decided to delete the videos because the songs had ID content on them.
I had some songs that never had any ID claims but I'm not sure about whether I will not get any other ID claims in the future even though Jamendo provided a licence for them. A licence from Jamendo means nothing unless they will step up and ask Youtube to remove the ID claims. I personally believe the owner of Jamendo music made the web site automated so you will be on your own about any problems you have. I hope they will not make a comment here saying like "Sorry because you are having problems please email us about your matters" If they do because they don't want a bad reference about the website. You may use Jamendo but you will be dealing with any problems you face, on your own or you need to delete your videos if you get an ID claim about the songs. That's why I canceled membership. This is an honest advice of me. Good Luck.
Just an update about Jamendo;
They requested my details and I sent my details by the link "Trustpilot sent me" and here Jamendo stated someone would contact me and I just received an e-mail from the saying they closed my case meaning they even didn't bother to ask about my problems. They just pretend helping their customers but believe me they do nothing. So you are still on your own with Jamendo.

21 April 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Mevlut,

We would like to thank you for giving your honest feedback about this last experience with our customer support team. We will have one of our trusted agent contact you to assist you.

Thanks for the patience.

Rated 5 out of 5 stars

Occasionally problems arise, but the staff solves them quickly

Being an artist on Jamendo, I requested payment of my earnings, which was due by the 10th of the following month. But something unforeseen happened and the payout didn't go through. I reported the problem to support, and the team was able to resolve it in a timely manner, so I received the money before the end of the month, which is exactly what I requested.

I think that one of the most important indicators of the reliability of a company is not the presence or absence of problems—no one is immune to them—but the way the company deals with problems. And this time Jamendo has shown very good results.

23 March 2022
Unprompted review
Rated 5 out of 5 stars

Professional Shop

Professional Shop. For artist perfect and when any artist has a question, then it receive in some hours an answer with helps and informations. Great! all people are very friendly. I am happy to work with them!

18 March 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Ma Zelo,

Thank you for this fantastic feedback. Keep enjoying great music :-)

Rated 4 out of 5 stars

Well done!

Jamendo's support team works fast and is very responsive, friendly and competent. Thanks, guys!

18 March 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Noah,

Thank you for this feedback :-)

Rated 5 out of 5 stars

Jamendo, a very convenient website for streaming/downloading free music

Jamendo is a website to share (free) music made by creators with listeners searching for music of a determined genre.

A strong point of Jamendo is its abundant classification in charts by genre, country of origin and "best" or "newest" in the website. It also offers songs stats to creators. AFAIK there is not any other similar service with this array of conveniences.

There are authors offering quality music of any type. There are also some surprising authors with interesting and "indie" kind of songs. In short, an interesting site to explore for listeners.

17 March 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Javier,

Thank you for your feedback and for truly capturing Jamendo's essence.

Keep enjoying great music :-)

Rated 2 out of 5 stars

After over a decade of experience with…

After over a decade of experience with Jamendo as an artist, throughout several ups and downs, from silencing their community several times to many and continuing issues of transfering earnings in time or even at all, I can only and sadly state that Jamendo does hardly have any respect for their artists and for treating business partners seriously.

11 March 2022
Unprompted review
Jamendo logo

Reply from Jamendo

Hi Sebastian,

I'm sorry to read about your experience and your feelings towards Jamendo. I can assure you that artists are the main priority and are the heart of what we do.

I would like to help and assist you personally, here is our direct email address if you would like to contact me : support@jamendo.com

Hoping to read from you soon,

Alex

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