Jamesfrew Reviews 

Always a great service! Thank you.

I have been with this company on an annual membership for many years and I have nothing but praise for the way in which all the employees - whether gas service men, electricians or plumbers - have provided excellent work.
Booking process is easy. Receptionists are polite, friendly, helpful.

KWOK was respectful and curtious and went about his work efficently.

The engineer obviously like their jobs because they are always friendly and very hard working

Friendly,professional engineers. Regular communication. Chat box always available.

Having James Frew look after my boiler is peace of mind. Servicing is carried out on a day and time that suits me. I am kept informed. Staff are professional.

Good communication, arrived on time, completed job

The annual service identified two areas which required attention. Two parts were collected and fitted within an hour First Class

Engineer who carried out the annual service was very helpful and polite, as all staff from James Frew are, and was happy with the boiler condition. I have a service plan and have always been very pleased with the service when I’ve had to call on them

Jack and his colleague were fantastic when they called to service our boiler yesterday. Polite, tidy and very respectful. I would definitely recommend.

At every stage of the process, I was kept advised by email, text and WhatsApp about the time and date of the appointment, also giving me the option to cancel or reschedule.
On the day of the appointment, although the window was 'PM', I received a message to let me know the engineer was en route and would be with me soon.
When he arrived, he was polite and professional and carried out the job with no issues or hassle.
No complaints.

Easy to do business with. Set up an appointment for annual gas service; great communication with reminders of date & time of appointment at appropriate times. Good reception staff, easy to change appointment.
James the gas engineer was a polite, friendly and personable guy. Got the job done efficiently and was able to answer my questions to put my mind at ease for future info.

I dealt with this company over 20 years ago when working in a care home, that's why I used them to cover my home now, they are trustworthy and honest

Service was good and engineer very efficient.

The engineer,s were well mannered and pleasant. No issues with there work.

Engineer arrived in the morning instead of pm as was stated.
Work was carried out efficiently and engineer was very polite

Quick, polite and professional service. Also once small issue with my boiler has been booked in for a small repair when a part arrives.

The engineer was very polite and very professional keep up the good work

Great service with regards to communication before visit. Extremely pleasant and efficient worker.