Japan Experience  Reviews 20,321

Terrible delivery, my jr pass didnt make it on time. It says it will be delivered next week to my home but next week Im already in Japan. Tried to contact people but take ages to answer the mail, chat and never attend the phone! 😡😡😡

Very quick delivery as usual and good product easy to use.

Absolutely awesome! I've used the Pocket WiFi for 24 days no-stop and it never failed me! I always had the best connection even in less populated areas. It's super easy to set and recharge, and I've used it on multiple devices at the same time. The power bank it comes with is super useful and allowed full connection for 14h (without it, the WiFi itself usually lasts around 8h).
Absolutely recommended! I'll surely rent it again if I'll come back to Japan. Thank you!

I placed the order very short notice. Meaning the night before. With a 48 hour turnaround time I was worried that the tickets would not come through. Before I even woke up the tickets were in my inbox and the train ride was a complete pleasure. The world needs more bullet trains, and more companies like Japan experience.

We booked train tickets with Japan Experience, for Shinkansen and regional train, and it was so easy. We received the tickets 1 month before the travel date and everything was explained in a little booklet

I got a Wifi box. The service was easy and quick. The device, not so much.
It was spotty at times, and the battery died easily

Japan Experiences has been a source of great joy and peace of mind during my trip to Tokyo. I booked the same accommodation twice this year. I didn't even consider looking elsewhere. I fell in love with Komorebi's safety, warmth, comfort, and the friendly staff, Mr. Ben. Komorebi made every morning a pleasant experience for my friends and I. The room condition, the surroundings, the proximity to the station, and the location are all perfect for shopping. If I ever return to Tokyo, I will definitely contact Japan Experiences. Thank you, Mr. Ben!

Lol okay nice

Easy to purchase and use

Delivery was made to my home in a short period of time. Installation and activation of SIM card was simple and straightforward. Although the SIM card was data only it worked everywhere I went. Will purchase again for my next trip.

Responsive when I needed assistance. Smooth booking process. All great!

They got us our tickets quickly.

The connection remained stable in all the places we visited, from Kyoto to Mount Aso in Kyushu.

I've been using the many services provided from Japan Experience and I've been very happy with it.
With using the railpass and mainly the pocket wifi, it's always been a seamless experience and made my trip more enjoyable and carefree. 😊👍
Thank you for the great services. 😀

I used Japan Experience for Train tickets I was impressed by Ease of purchase. Flexibility in cancellation / amendment was also fantastic as was speed of reply. Would use again for my next trip to Japan.

instead of one set of return tickets traveling with Shinkansen form tokyo - kyoto , i revcived several different tickets witch made it necessary to call JP ex. to get confirmation of witch ticket actually was the valid ones.

Smooth and rapid process

We purchased JR passes and used them almost everyday. The staff was helpful from start to finish- telling me which pass to purchase based on our travel plans and helping us navigate the train system. The ticket counter staff were friendly & helpful. I would highly recommend this to anyone traveling in Japan.

Great experience and product.

I took one star because my first pocket wifi didn't charge and they replaced it. Sadly the new one had no external battery and it was complicated when carrying it around for a day.

I was unable to use the eSIMS but I should have activated it locally before traveling.