Japan Experience  Reviews 20,320

Easy to work with prompt service

Great service, super fast and eficient!

Quick delivery - good and understandable information - a lot of different important Services and Information for travelling in Japan

Really good service. Quick response to answers regarding the complicated/ foreigner unfriendly system Japan has regarding concert tickets. Would use the service again! :-)

The prompt reply to all my emails.
The accurate answers from the team with 8deas and solid advise

The visit itself, as well as the overall decorations, were absolutely stunning, and I truly enjoyed the experience once inside.

Unfortunately, I encountered an issue on the day of the visit due to a problem with my phone, which prevented me from accessing my e-ticket. As a result, I went to the Japan Experience location several hours before my scheduled time to seek assistance. Although I provided all the required booking details, the administrative staff were unable to locate my ticket in the system.

This led to a significant inconvenience, as I then had to find a computer elsewhere to access my email and retrieve the e-ticket myself. Given that my time in Tokyo was very limited, losing half a day in this way was particularly frustrating.

I hope that, in the future, the process for retrieving customer tickets in the system can be improved, especially for situations where customers face technical issues with their phones. This would greatly enhance the overall customer experience.

The pocket WiFi and power pack covered all are family's needs, from ski slopes and every train ride.
Unlimited data we were connected everywhere we went.
Easy and hassle free pick up and drop off.

Bought a JR Railpass before and everything went smoothly like before. Will always use this company.

Pocket wifi worked wonderfully, made our trip so much smoother.

Effecient and smooth experience

Great tour. Enjoy it very much. Highly recommend.

very good experience with this device, easy to use and properly operating wherever I went during my tour. Battery lasts at least one day, so I never used the power bank. The kit was left to me at my hotel and I sent it back at the end of my travel using a postbox at the airport. Strongly suggest to buy it for your journey in Japan.

The translation of my driving licence was received very quickly via FedEX.

Service was consist. Consistently slow.

Was given a very very old device. It only charges with micro usb (in 2026!!), has poor battery life. (Doesn't last the full day).

The device only supports wifi 2.4ghz. speeds were very slow. Could not connect more than one device at a time without speeds dropping to unusable levels.

Bought a service i could not used in Japan, i explained the situation and Even though i sent Osaka enter inf refusas they refused to reimburse me arguing it was possible to get on, which was not ok when i wanted 1 hour show the tickets and get refused. 3 year i buy at japan expérience other time was ok but this time not ok, very anoying to be treated like its your fault we will not charge u back even with that happened, all ost like you lie it was possible to get in. And the solution « step by step » proposed did not work, impossible ton register on their website therefore impossible to get a barcode, and impossible to get in with all the documents sent to me (mail, order, original ticket, purchase proof). Not acceptable

As always: elaborated website, easy orderering, next day dilevery by FedEx.