Japancarinfo Reviews 5

1-Star Review – Japan Car Info

Extremely dishonest and unprofessional.

I paid USD 6,890 (USDT) in full. When the transaction failed, they did NOT refund the full amount. Only USD 6,825 was returned, and additional charges were deducted afterward. The shortfall is still unpaid.

Before taking payment, communication was quick BY JOHN and polite. Once the money was received, behaviour changed — delays, excuses, and then complete silence. No proper explanation. No accountability.

This is not a minor issue — it is withholding customer funds.

I have escalated this matter to the Consumer Affairs Agency of Japan and am proceeding through formal legal and consumer protection channels.

⚠️ Serious warning to buyers:
Do not rely on promises. If something goes wrong, be prepared to chase your own money.

📢 This review is also being shared on Google Reviews and other consumer platforms to protect o

Extremely Poor Experience. I finalized a car and paid advance of $10000 by bank transfer. Before payment I had very fast response but after payment response was very slow. More than a week after payment I was informed by John that the car has been sold to someone else. Then I asked for a refund. John said that he could offer me other cars but having waited for more than a week I kind of lost trust. finally I was refunded only $9916 and told that rest are bank charges! So I end up not getting the car I paid for and losing nearly $200 in bank charges (Bank charges for paying + Bank charges for refund). I do not recommend this vendor because you won't get the car and just end up losing money.

I’ve recently purchased a couple vehicles with the help of John at Traffic Co.

Communication has been real good at almost all hours of the day even with being 16 hours ahead of me. Occasionally, understandably, there is a bit of a breakdown with the language barrier or it’s a little difficult to communicate specific requests but that hasn’t caused any issues.

Their services are more affordable than others I have seen. Especially for the level of customer service you are getting.

Where I think they can improve is in the website. It doesn’t show all the vehicle auctions they offer and I find myself using an alternate website to browse auction vehicles and then messaging them to bid. Additionally, at least in my case, documents aren’t uploaded or saved to the website after the initial invoice. I can understand that this is a lot of book keeping to take place and could potentially take a lot of time so understand why they don’t do it. Especially when what they are doing still works.

My 1st vehicle was a Classic Rover Mini. They communicated good and got me everything I needed for import and I was happy with the vehicle when it arrived. Shipping of the documents took longer than I had hoped and almost had to pay for it in storage costs. My translated export certificate wasn’t certified which cost me a bit more later but they’ve let me know they’ll get me certified translations from now on.

My second vehicles hasn’t arrived yet but has shipped. The documents are set to arrive much much earlier so it’s nice to see this being the case after the first.

I’ll update my review as time goes on with more imports.

Honesty is the first word when you talk about Paul and his team. You can't wonder why all the reviews are 5 stars. Excellent communication and the detailed explanation of each cars.
These guys are best in market. I would highly recommend them.

I live in Christchurch New Zealand. Around 3 years ago we imported a Suzuki Swift from Japan for the eldest daughter. The experience was great and the car arrived as described. Our younger daughter 5turned 18 earlier this year and she asked if she could also import her own car direct from Japan. She has worked a part time job whilst at university and had saved every penny for her dream car. In hindsight we should have used the same car exporter as we had used for the oldest daughter but found a car she liked at different company. The exporter was called TRAFFIC CO LTD which trades under japancarinfo.com. This company was displaying that it was a member of - JUMVEA (Japan Used Motor Vehicle Exporters Association) and also Japancartrade.
We first made contact with TRAFFIC CO., LTD through the japanesecartrade.com website and then inquired direct about a few cars before settling on a 2012 Mazda Demio with 19,000km.DE3FS-523345. A pro Forma was sent to us and we paid in full for CIF. (car purchase price and shipping to Christchurch) We paid on the 5th June after many inquiries asking when the car will be shipped we were finally told on the 16th of June that they cannot give us that car because the motor is bad. We asked for a full refund but were getting constantly stalled. When I asked for a full refund I received the following reply.
" This is a company based on trust , we never compromise on quality. We will offer you a replacement car" We were offered a few other cars with 2-3 times as many KM's as the original. We refused and asked for a refund and were told
"Sir we are doing business for more than 30 years,we are a member of Govt recognise institute"
Finally we were offered a car that we agreed upon. We were told it was excellent condition. The next issue is when we agreed to this car as replacement we were told we had to pay more. This is the start of the budget blow out. Anyways we did agree after many arguments and under time pressure to pay more money to Traffic Co LTD. We had many issues when settling the balance of the payment but we can take blame for that as we did not add the company name to the T/T payment (we had to pay alot more money for tracing etc - this was primarily our mistake but if we didnt have to pay additional money this would not have occured)
Finally the car arrived but we were told by the shipping line that the car could not be released because Traffic Co LTD had not paid the freight. I contacted Traffic CO and this was fixed quickly.
On Wednesday last week it was time to pick the car up from the compliance business in CHCH. WOW was I shocked . The car had significant damage to the front bumper and the rear bumper was covered in black overspray and had 2 different colours on it. I dont know colour shading charts but it was a long way out , light grey vs dark grey. The mechanic at the car compliance place said the front headlight had also been changed as 1 was quite new and the other was extremely old. I questioned the damage to the front panel and also the repair on the rear bumper. They checked their arrival sheets and it had notes of the damage upon arrival. They said to go back to the car exporter to ask for follow up.
I sent detailed photos to Traffic CO LTD and they came back and said this is not a car that they would export and all the damage and the repainted bumper was not there before they ship. They said the car they sent was high quality and they would never send cars in that condition. I asked if they had viewed the car before dispatch or was the sale through a third party. I got no reply. I asked if I could prove that the car was sent from Japan in this condition would they give resolution. I received a reply to say they would go to management and ask. I thought I would do some research on the chassis number and found car sales that had this car for sale in Japan priot to me purchasing it. The damage that we received in Christchurch was all listed on the grade sheet and proof we had been misled. I also zoomed in on the photos sent to me of the car by Traffic CO .(no close ups) What I thought was sun strike was actually a totally different colour on the back bumper and after heavy magnification of the front bumper you could see the damage on the front bumper (there were no close ups of the damage sent when we were offered the car)
I went back to Traffic CO LTD and attached the copy of the grade sheet I found and also the photos they sent (zoomed in) of the damage to prove that they were misleading me. I thought they would accept their mistake and offer a resolution. Unfortunately they are now just refusing to reply. I hoped mediation would work but they are refusing. Im currently pursuing some of the associations they are aligned with and will go all the way to president of Jumvea to highlight the injustice. Never deal with Traffic CO LTD you will be dissapointed if you do