Jet2holidays Reviews 

We have been to the augamar apartments about 30 times but these days with the bins across from the entrance the area is a disgrace

Lovely hotel.Had a few problems with our room with no hot water.Reported this twice and still had no hot water.Actually felt like one member of reception staff was very rude and sarcastic when asking to be moved to a room with hot water.Finally was moved after telling them I would be reporting this to Jet 2.Food was great.Drinks very expensive.Great location.Spotlessly clean.
Would definitely not return to this hotel after the rudeness of one particular staff member.

Everything jet2 did was great as always hotel was 5 star and everything was great apart from the Buffett food which for some reason didn’t sit right with me was not even warm after prising myself on never being ill in over 80 holidays I ended up throwing up and unusually I had only water or drank at the hotel for 3 days before put a dampener on the rest of the stay and I’m sure I can pin point what made me ill as I thought it wasn’t right at the time and only had 1 bite. It was such a shame as everything else about the hotel was 5 star

No issues with booking, no issues at the airport.
At the resort was advised we should have had an email regarding checking in, not sure if that was from the villa company or jet2 but hadn’t received anything, no jet2 information posters. No jet2 staff seen during the holiday.

Excellent service throughout, always plenty of pleasant and professional staff to help whether that was the airports, transfers and hotel. I found the app very easy to use and very helpful, thank you

Flights, service and transfers were all absolutely fine, but it turned out we made a poor choice of accommodation. The rooms we were given were overlooking a noisy, brightly lit amin road, and not at all restful. The apartment was spacoius, and would have been wonderful for a larger group - big enough to live there full time! For us, as an ageing couple they were inconvenient. To get to the main road and into the local services was at least a ten minute walk, and up a very steep hill. Realistically, we soon worked out that the only way of getting around was to get reception to call a taxi, which are readily available and cheap. We hoped to be in easy walking distance of the central restaurants, but it was not so for us. On reflection, we could probably have asked for a quieter room, but arriving late at night, we had already settled in. A poor choice on our part, and we will take more care next time.

Had a great holiday all apart from the flights, usual 60-90 minute delays !!

The booking process was easy, staff were lovely and really helpful at the airport when we arrived explaining our transfers to us and helping us find where to go.

Hotel and staff lovely.

All I would say is we started getting messages the second we arrived about our return journey which was a little depressing when we had literally just arrived at our destination! Maybe they could be sent the day before departure rather than on the day of arrival?

Otherwise 10/10 thank you 😁

Always pleased to see Jet2 staff at the airport. Personal touch makes a huge difference. Hotel was superb. Transfers were very smooth. Good quality holiday in every way.

We booked Sol Nessebar Resort and was put into Sol Nessebar Mare. Why did you chose to put us in this one when there are two other sister hotels. It states 8 bars including a snack bar, lobby bar and
pool bar
4 buffet restaurants, yet when we went on the 12th September, most bars were closed, all of the special restaurants were closed and you could only use the buffet restaurant in your hotel. We feel misled and mis sold our holiday!! 3 out of the four of us were committing and sickness on our 2 nd day and could hear as you walked down the corridors others vomitting in their rooms!! The alcohol was vile too. Food was not too bad.

Hotel staff excellent! Food and drink very good too, as was the evening entertainment.
Location okay, for us.
This is an American-owned hotel which has gone above and beyond what is absolutely necessary to make smokers/vapers feel unwelcome, hence my 4-star rating, whilst simultaneously turning a blind eye towards the 'creeping informality' of many men regarding the 'Dress Code' in restaurants - sleeveless tops, shorts and flip flops permitted at lunch in the main restaurant and flip flops/sandals for evening meal allowed in the Italian a la carte restaurant. Disappointing.
Significant 'selfish' behaviour by many on the first day with sun loungers towelled from sunrise onwards - 60% taken by invisible people by 7.45 am (the pool opens at 8am). That did improve by day 2 onwards after we raised the issue with staff.
If I'd known there was 'no smoking' on the balconies, before we booked, we would have stayed elsewhere.
Again, hotel staff were excellent - probably the best hotel staff experience we've ever enjoyed.
Pity.

The Jet2 staff were incredible and the special assistance team were amazing. Our holiday was relaxing and the resort representative was very helpful.

Lovely Hotel. Staff and food were excellent.

Your staff are always very helpful and pleasant. We stayed at the H10 Gran Tinerfe in Tenerife.
The only issues we had with our hotel was the condition of the room. Our Air conditioning was not blowing cold when we arrived, the sink didn't hold water, our wardrobe sliding door was coming off its runners and our balcony door was very hard to open

It's just a great little place & we love it

Flights were great and staff very helpful. Only problem was I booked an adults only hotel and it wasn't, kids were running up and down corridors shouting.

For all of my holidays since Covid, I have booked with jet2. No extras to pay for and always a simple process. I will continue using Jet2.

Airport check on was quick. Private transfer from Rhodes Airport was good. We stayed at the Aquagrand . Luxurious hotel and resort ,just outside the pretty village of Lindos. Room was very spacious with our own small private pool. Main Buffet restaurant and 4 further small ones.restaurants on site. Our favourite was the one on the beach. ( beach is private) with calm crystal waters in Navarrone Bay.
Our private return transfer was on time and met by a Jet2 rep on arrival at the airport and directed to the bag drop. All in all, a great holiday experience with Jet2 Indulgent Escapes and would highly recommend the hotel.

Holiday as advertised.jet2 staff not visible on arrival at airport,if you were new to app you would be lost for info on transfer etc.
Duty free in magazine not as advertised.Gordons export gin 47.5%, was sold ordinary Gordon's at 37.5%

Great hotel, fabulous location. Great food although sometimes a bit limited for gluten free options. Very friendly helpful staff. Disappointing to find you had to pay €15 per day to park the car at the hotel (not mentioned when booking this hotel) no local free parking near the hotel.