Jet2holidays Reviews 

475,700
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are often described as professional and efficient, making interactions smooth and pleasant. Many people found their holidays to be well-organized and enjoyable, with the service exceeding expectations from start to finish. Reviewers frequently highlight the excellent locations of accommodations, often central or offering great views and easy access to attractions. However, some customers also noted issues with staff conduct, including instances of unhelpfulness, and reports of insufficient staffing levels. A few other people also felt that transfer arrangements were sometimes problematic, citing delays, long waits, or full coaches, and some experienced issues with room availability or cleanliness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as great from... See more

Holidays

People report positive experiences with holidays, with many describing them as great, fantastic, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience for accessing... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness of the hotel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more

Rated 4 out of 5 stars

Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more

Rated 4 out of 5 stars

Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more

Rated 5 out of 5 stars

Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more


Company details

  1. #121 of 144 best companies in Tour operator
  2. #31 of 40 best companies in Holiday accommodation service
  3. #39 of 42 best companies in Tour Agent
  4. #175 of 200 best companies in Travel agent
  5. #70 of 97 best companies in Travel deals

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

476k reviews

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4.4

All reviews

(475,700)

85,464 reviews in the last 12 months

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Rated 4 out of 5 stars

Bruskos Hotel

Bruskos Hotel was modern and well equipped.Helpful staff.
Area is quite but a little run down.
Tread carefully when using makeshift steep slope or steps to access the beach.

24 June 2026
Rated 3 out of 5 stars

From Birmingham to Tenerife..

From Birmingham to Tenerife... the holiday itself was amazing at a 4 star hotel (paradise park Fun Lifestyle Hotel)

The plane journeys were stressful with the amount of people wanting to stretch their legs and walking around and on top of that I have an autistic child who also has anxiety so thought it would be a good idea to have travel assistance who did not help one bit.

21 July 2026
Unprompted review
Jet2holidays logo

Reply from Jet2holidays

Hi Natalie,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Really enjoyed my holiday

Really enjoyed my holiday weekend were there for 4 days before we had an emergency at home and jet2 got us on the next flight home,and we received our costs of the holiday back, so I can ofully recommend Jet2 for future holiday for us and one we tell about our holiday. Back to the holiday it was in a great location with sea views and lovely room with great food only wished we could of stayed for the full 10 days and we are hopefully going back next year

9 July 2026
Rated 5 out of 5 stars

Service on flights from cabin crew was…


Service on flights from cabin crew was excellent, hotel was very pleasant although food was a little disappointing and we had a two hour wait at Naples airport sat on a bus waiting for passengers to clear passport control. Overall our holiday experience was very good with the exception of the two things mentioned. We are currently in the process of booking to travel with you again in November

9 July 2026
Rated 4 out of 5 stars

Shame about your airport reps

Holiday was fine but the rep at the airport in Spain was sadly lacking in communication skills. I ended up on the wrong transfer bus and from there the reps were clueless as to what to do. I ended up googling the journey by several trains whilst lugging a heavy suitcase in sweltering heat. Very unprofessional

9 July 2026
Rated 5 out of 5 stars

The best

Since our first Jet2 holiday we wouldn't choose anyone else. Happy and helpful staff and plenty of them, quality accommodation.

3 July 2026
Rated 5 out of 5 stars

On the 4th day of my holiday in Turkey......

On the 4th day of my holiday in Turkey, I had the misfortune to slip down some steps at the hotel. A trip to the hospital in Fethiye and subsequent CT scan showed that I had broken my foot in 3 places. From then on, I was limited to staying in my room as I was immobile. The Jet2 rep, Gayle, visited me every day to see how I was coping. I was blown away by her concern and kindness. Please convey my sincere thanks to her for all she did for me.

28 June 2026
Rated 1 out of 5 stars

One of the racist services ever

One of the racist services ever ! Just look at the instagram what they did recently . Also, I’ve had a very bad experience from them missing flight half of the stuff doesn’t have no clue and acting like they’re all racist.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible,

Terrible,
Food was lukewarm, thank god I didn't pay all inclusive.
Toilet got blocked with the bat flooded and excrement coming up through the shower grid.
Workmen working on a apartment and dust coming over the pool and snack bar.
Air con directly blowing over my side over the bed, (like a fridge) but switch it off and too hot, no situation.
Like a care home, doesn't suit under 30.
Not been away for 9 years never again with that Hotel. Chain, Boutique or not. Very dissatisfied.
Thankyou

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Susan,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 3 out of 5 stars

Holiday itself was lovely

Holiday itself was lovely. But I found the flights to be very uncomfortable and both were delayed so you were sitting in them for a good 4.5-5+ hours.

Turkey was amazing though

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Gareth,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 3 out of 5 stars

Jet 2 flights were excellent as usual

Jet 2 flights were excellent as usual. Private transfer dropped at wrong hotel. The actual hotel eftialia sol is lovely HOWEVER the all inclusive ultra is total lie. Bars sell beer wine no spirits around the pool and close at 1600. Food was ok but was like walking in a Butlins restaurant.....not the best.

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 2 out of 5 stars

Not 4 stars

First of all the hotel was very clean, if you drink beer then your ok but once you got a spirit and a mixer it was flat, the drinks were horrible, the food was horrible as well, as for the staff there was a barman marco who was very rude and not nice at all, definitely not 4 star, would never go back.

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Sharon,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

We are always happy with the service…

We are always happy with the service from Jet 2.
The holiday we had to Samos was very, very reasonably priced. The hotel and the staff were great. We only saw the Jet 2 staff at the airport but they were cheerful and helpful. The flight was delayed but there is nothing anyone can do about that. Overall, everything was lovely.

9 July 2026

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