Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
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See what reviewers are saying
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more
Company replied
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
Company replied
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
Company details
- Courier service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jetpak delivery always on time
I have used several years Jetpak for deliveries once a year. Jetpak keeps in touch for schedules and you are always on time.
10 September 2025
Reply from Jetpak Group AB
Hi Anu,
We appreciate your continued trust in our services for your yearly deliveries. We're happy to hear that our communication and punctuality meet your expectations. Thank you for your positive feedback! Thank you for choosing Jetpak.
Kind regards.
Rasmus // Jetpak
Bad experience
Never experienced a transport that went so badly. We booked an express delivery and were promised a smooth and fast transport. However, twice they manage to miss loading the goods on the plane. So the delivery that was supposed to arrive at 09.00 arrived at 16.00 instead. When we searched for where the goods were, we received the information that they are having problems with deliveries to this country. Why do you take on an important assignment when you know there are problems?????
10 September 2025
Reply from Jetpak Group AB
Hi Bergqvist Agenturer,
We regret to hear about the issues you experienced with your express delivery. We understand your disappointment with the delayed arrival. We take full responsibility when shipments don't go as planned. We'll investigate what occurred with your delivery and review our processes to prevent similar issues in the future. We appreciate your feedback. Should you need further, please contact our customer service.
Kind regards.
Rasmus // Jetpak
Excellent service
Incredibly efficient, reliable and customer-oriented service. Fast and friendly. We faced an unexpected issue with the delivery (independent from Jetpak) and both the office agent and the driver spared no efforts in trying to deliver the merchandise acoording to the request. 100% recommended.
9 September 2025
Reply from Jetpak Group AB
Hi Emmanuelle,
We appreciate you highlighting our efficient and customer-oriented service. We are glad to hear that our team worked hard to resolve the unexpected delivery issue and meet your request. Thank you for your recommendation!
Kind regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Jörgen,
We appreciate you taking the time to share your positive experience. We're happy to hear that you were satisfied with our service.
Kind regards,
Rasmus // Jetpak
Delivered on time
Delivered on time, but there was some issues with sending the order number because my emailadress had been registered wrong.
8 September 2025
Reply from Jetpak Group AB
Hi Bjørn,
We appreciate you taking the time to share your experience. We are glad to hear that the shipment were on time but regret to hear about the email issue and any inconvenience it caused regarding your order number. We'll review our registration process. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reliable transport
Reliable transport. Precision in time. Lower price could have given a five star
1 September 2025
Reply from Jetpak Group AB
Hi Karin,
We're glad you found our transport reliable and punctual. We appreciate your feedback regarding the price and will consider it as we strive to improve our services. Thank you for choosing Jetpak.
Kind regards
Ramus // Jetpak
Always fast and great service!
3 September 2025
Reply from Jetpak Group AB
Hi Magnus,
We appreciate your kind words! We are so glad to hear that you consistently receive great, fast service. Thanks for your feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Viggo,
We're happy to hear that everything met your expectations. Thank you for your positive feedback; we appreciate it! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Goods Were Smashed.
28 August 2025
Reply from Jetpak Group AB
Dear Stian,
Thank you for your feedback.
We're sorry to hear that your shipment arrived damaged, that's of course not the experience we want for our customers.
We haven't seen any indication about damage in our system, please reach out to our customer service so we can look into this further.
Frank / Jetpak
accurate service
28 August 2025
Reply from Jetpak Group AB
Hi Kirsi,
Thank you for taking the time to write this great review. We are happy to hear that you found our service accurate. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Per,
We're happy that booking your shipment was easy and helpful! We appreciate your positive feedback and for choosing us for your shipment.
Kind regards
Rasmus // Jetpak
Super nice and Efficient
Efficient, super nice and really service minded. Called me back to double check everything.
27 August 2025
Reply from Jetpak Group AB
Hi Anna,
Thank you for taking the time to write this great review. We are happy to hear that everything went as planned and that our customer service was of great help. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Bra service
21 August 2025
Reply from Jetpak Group AB
Hej Tony,
Vi är glada att du tyckte att vår service var bra och hjälpsam. Tack för din positiva feedback!
Med vänliga hälsningar
Rasmus // Jetpak
Great support
Very friendly and professional support line. We had some issues at the airport, but the guy who were picking up the package managed to solve it. You can't really expect anything better than this
25 August 2025
Reply from Jetpak Group AB
Hi Markus,
We appreciate you taking the time to share your experience. We're glad the person handling your package pickup was able to resolve the airport issues you encountered. It's great to hear our support line was friendly and professional! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Anders,
Thank you for taking the time to write this great review. We are very happy to hear that you found our service fast and reliable. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Kristine,
We appreciate your feedback and are glad the delivery was both quick and fast. We are always trying to improve our prices. Thank you! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Johannes,
We appreciate your positive feedback! We're so glad our delivery met your needs with speed and flexibility. Thanks for choosing us.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Kerstin,
We're happy to hear that you had a very good experience with us! Thank you for recommending our services in Oskarshamn. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Always kind and professional approach
Always kind and professional approach. fast service. A reliable partner.
14 August 2025
Reply from Jetpak Group AB
Hi Stina,
We appreciate your kind words! It's great to know you value our fast service and professional approach. We're happy to be considered a reliable partner.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Sofia,
Thank you for taking the time to write this great review. We are happy to hear that you found out service brilliant. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
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