Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more
Company replied
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See what reviewers are saying
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more
Company replied
their delivery drivers have their faces buried deep in their phones. no wonder your packages take ages to get there.
Company replied
My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more
Company replied
Company details
- Courier service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Freight Forwarding Service
- Logistics service
Information provided by various external sources
We provide fast, precise, reliable and easy to use door-to-door delivery services 24/7/365 within all of Europe. We have an international point-to-point network comprising more than 150 locations, access to over 700 vehicles and extensive air route network of more than 3 800 flights every 24 hours.
Contact info
Tornvägen 17 A, 190 60 , Stockholm-Arlanda, Sweden
- +46 77 570 00 00
- kundservice@jetpak.se
- www.jetpak.com
4.4
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Super service all the way
17 July 2025
Reply from Jetpak Group AB
Hi Tina,
We are so glad you had a great experience with our service. Thank you for taking the time to leave us such positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Quick response in ”both ends”
Quick response in ”both ends”, open clear and available info all along the transfer.
A special thanks to the crew in Visby(arraival) for excellent communication! On both occasions.
16 July 2025
Reply from Jetpak Group AB
Hi Kristian,
We're happy to hear that you received quick responses and clear information during the transfer. We appreciate your special thanks to the Visby crew for their excellent communication on both occasions. Thank you for your positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
The best and the quickest courier ever
The best and the quickest courier ever. Thank you all
15 July 2025
Reply from Jetpak Group AB
Hi Asya,
We appreciate your kind words! It's great to hear that you had a positive experience with our swift courier service. Thank you for your feedback. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
On time within cost …
After many efforts with other company found a person that could help me to deliver the package on time. The person at Jetpak Landvetter help me with a solution that was preise acceptable
14 July 2025
Reply from Jetpak Group AB
Hi Kerstin,
We're happy to hear that we could provide a solution to deliver your package on time and that the price was acceptable. We appreciate your positive feedback and are glad we could assist you. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Matthias,
We're happy to hear that we could provide a solution to deliver your package on time and fast. We appreciate your positive feedback and are glad we could assist you. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi NA,
Thank you for your kind review – we truly appreciate it.
We're glad to hear that your shipment was delivered quickly and on time.
Thanks again for choosing Jetpak – we look forward to helping you next time.
Best regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Therese,
We're glad you found our personnel efficient and nice, and that you had a quick experience. Thank you for your positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Fantastic customer service
We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just fantastic and did everything they could to help us get the parcel there on time - Patrick, Martin and Mikkel. We have nothing but praise for you - THANK YOU!!!! We would give you 10 stars if we could. And it's definitely not the last time we will use Jetpack.
11 July 2025
Reply from Jetpak Group AB
Hi Bettina,
We're happy to hear that our team provided professional support during your emergency shipment to Norway. We appreciate your acknowledgment of our efforts to overcome obstacles and deliver your parcel on time. Thank you for your positive feedback; we value your business. Thank you for choosing Jetpak, we look forward to helping you soon.
Kind regards
Rasmus // Jetpak
Customer service was friendly
Customer service was friendly, helpful and collectionand delivery were fast.
11 July 2025
Reply from Jetpak Group AB
Hi Leah,
We're happy to hear that our team provided friendly and helpful service, and that you experienced fast collection and delivery. Thank you for your positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Good experience, notifications would be useful
Good experience overall, we got our phone back and the price was reasonable (for next day delivery). The customer service person was friendly and helpful.
Some things to improve:
- when I paid for the service, I did not receive an email confirmation or receipt for my payment.
- the phone was delivered around 7 am, 5 hours before the expected time (which is great), however, I did not know that the package was delivered so it sat outside for over 5 1/2 hours before I called and was told that it had been delivered. I did not get any notification of the delivery. We were lucky that someone didn’t walk off with it.
10 July 2025
Reply from Jetpak Group AB
Hi Anne,
We're glad you were happy with our service and the price. We appreciate your feedback regarding the email confirmation and delivery notifications. We'll review our processes to improve these areas. Thank you for your time. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Easy and effective
10 July 2025
Reply from Jetpak Group AB
Hi Atle,
Thank you for taking the time to share your kind review. We're delighted to hear that you found our service both easy and effective — that's exactly what we aim for.
We truly appreciate your trust in Jetpak and look forward to serving you again.
Best regards,
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Helena,
We're happy to hear that the booking process was easy and our service was fast. We appreciate your positive feedback and your time! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Everything went according to schedule
Everything went according to schedule, and this was most important for us and the customer.
9 July 2025
Reply from Jetpak Group AB
Hi Ulf,
We're happy to hear that everything went according to schedule, as this was most important for you and the customer. Thank you for your positive feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Fastness and good service
3 July 2025
Reply from Jetpak Group AB
Hi Birgit,
We appreciate your feedback and are so glad to hear you received prompt, quality service. Thank you for choosing us!
Kind regards
Rasmus // Jetpak
Easy to book and swift deliveries
3 July 2025
Reply from Jetpak Group AB
Hi Anna,
We're happy to hear that booking was easy and deliveries were swift! Thank you for your positive feedback; we appreciate it. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Easy and fast
Easy booking, fast pickup and delivery. Clear documentation and confirmations of both pickup and when the goods have been delivered to the recipient.
1 July 2025
Reply from Jetpak Group AB
Hi Karin,
We're happy to hear that the booking process was easy and that you experienced fast pickup and delivery. It's great to know you found our documentation and confirmation notifications helpful. Thank you for your positive feedback!
Kind regards,
Rasmus // Jetpak
Easy to answer and quick to come to us
30 June 2025
Reply from Jetpak Group AB
Hi David,
Thank you for the great feedback. We are happy to hear that you found the help great and that everything went as needed. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Greate Help
29 June 2025
Reply from Jetpak Group AB
Hi Geir,
Thank you for the great feedback. We are happy to hear that you found the help great and that everything went as needed. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Reply from Jetpak Group AB
Hi Cattis,
We're happy to hear that you had a positive experience with our team and appreciate your kind words. Thank you for your feedback! Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
Fast and easy service.
25 June 2025
Reply from Jetpak Group AB
Hi Eeva,
We're happy to hear that you found our service fast and easy! Thank you for your positive feedback; we appreciate it a lot. Thank you for choosing Jetpak.
Kind regards
Rasmus // Jetpak
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