Jigsaw24 Reviews 536

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being excellent, with many highlighting the staff's helpfulness and knowledge. The delivery service is frequently described as fast and efficient, often exceeding expectations, and the pricing is generally considered very good. However, some people were dissatisfied with the product and order process. Issues included receiving incorrect products, faulty items, or products that did not match the website's description. There were also instances of non-delivery, delayed refunds, and problems with order accuracy, such as being charged a different price than advertised or receiving multiple units instead of one.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Product

Clients share ambiguous opinions on product. Many customers praise the product range, good prices, and quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and great... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process easy and... See more

Price

People report positive experiences with price. Many customers found the prices to be excellent, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jigsaw24 are very helpful with advice, and their product range is big enough to give you a wide choice of solutions

Company replied

Rated 5 out of 5 stars

Always a great service and have used Jigsaw for about 40 years, Ed who dealt with my enquiry gave great support.

Company replied

Rated 5 out of 5 stars

Excellent service and product as described, I’ve been purchasing from Jigsaw for over 30 years and they have never let me down

Company replied

Rated 5 out of 5 stars

Great products in stock as usual, but you need to change your delivery service as DPD are completely useless!

Company replied


Company details

  1. #41 of 48 best companies in Computer Hardware Company

Written by the company

We’ve been helping businesses get their tech right for over 30 years. As an Apple Authorised Enterprise Reseller and Avid Elite Partner, with trusted partnerships across Adobe, HP, Blackmagic Design and more, we supply and support every IT need you have. Whether you’re managing devices at scale, building high-end post-production workflows or just need tech that works first time (every time), we’ve got you covered. We work with various sectors including broadcasters, agencies, educators and enterprise teams across the UK. Our consultants and engineers come from these industries, so we understand the pressure, tight turnarounds and the “this should’ve been fixed yesterday” moments. That’s why our advice is honest, and why we offer tailored solutions that work in the real world and not just on paper. But it’s not just hardware. We also help teams modernise their IT with cloud and storage solutions, endpoint management, automation tooling, MDM and other software that keeps everything efficient and secure. From patch management to zero-touch deployment, we can support you at every stage of your software lifecycle. Need kit in a hurry? We stock a wide range of products ready for next-day delivery. Need strategic advice? We’re here for that too. See what we can do for you at Jigsaw24.com.


Contact info

4.1

Great

TrustScore 4 out of 5

536 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent as ever

Excellent as ever. O’night delivery, no fuss. Spot on. Thankyou, Jigsaw24!

3 July 2024
Jigsaw24 logo

Reply from Jigsaw24

You are absolutely welcome Linda, so glad to hear you had such a great experience - thanks for the feedback!

Rated 5 out of 5 stars

Extremely helpful and informative…

Extremely helpful and informative advice from Mr Jon Royall at Jigsaw24 which not only saved me money but resulted in me purchasing the perfect computer system for my needs!

3 July 2024
Jigsaw24 logo

Reply from Jigsaw24

Thanks Chris, really appreciate the feedback and we're so happy to hear that Jon got you exactly what you needed!

Rated 5 out of 5 stars

Really helpful, friendly

Jon was really helpful during the ordering process and when we weren't sure about the software download, he explained everything and what to expect.
Always find Jigsaw helpful and friendly and able to talk to people in a way they understand and not all 'computer speak'

19 June 2024
Jigsaw24 logo

Reply from Jigsaw24

Thanks Corby Community Arts, we're glad to hear that you had a good experience working with Jon.

Rated 5 out of 5 stars

Great Service

Great Service, very good communication and speedy delivery service.

6 June 2024
Jigsaw24 logo

Reply from Jigsaw24

Thank you for your review Karl, we appreciate your feedback on our service.

Rated 5 out of 5 stars

Great to be using Jigsaw24

Jigsaw24 is great, prompt to respond to my queries
and good in providing solutions.

17 May 2024
Jigsaw24 logo

Reply from Jigsaw24

Hi Kant, thanks for your feedback! We are so glad to hear that you had such a positive experience with our services.

Rated 5 out of 5 stars

Very good

Prompt service

16 May 2024
Jigsaw24 logo

Reply from Jigsaw24

Thank you Jane. We're pleased to hear that you were satisfied with our service.

Rated 5 out of 5 stars

Updated my ProTools HDX system

Updated my ProTools HDX system. Nikki & Rolf gave me excellent advice on a very promptly arranged Zoom call. Hardware delivered on time as promised. Installation tech support excellent. Also, Nikki & her team sorted out a tricky subscription payment problem with Avid. Saved me a lot of time. Can't thank them enough. In my experience, these people are conscientious & very good at what they do.

8 May 2024
Jigsaw24 logo

Reply from Jigsaw24

Thank you Simon for your feedback, we're happy to hear that you had a good experience working with Nikki and Rolf.

Rated 4 out of 5 stars

The advisor made the buying process as…

The advisor made the buying process as easy as he could. He gave me advice about which computer is correct for me. I'm just astounded by the cost of things over the past year or so.

29 April 2024
Jigsaw24 logo

Reply from Jigsaw24

We're glad our advisor made the buying process easy for you Gerard. We understand the evolving costs of products and are committed to providing competitive pricing while ensuring a top-quality service.

Rated 5 out of 5 stars

Barney was excellent

Barney was excellent - sorted alternative in stock machine and helped with a problem after delivery. Superb representative for J24

16 April 2024
Jigsaw24 logo

Reply from Jigsaw24

Thank you for your message David, we're glad to hear that you had a good experience working with Barney.

Rated 1 out of 5 stars

Very poor experience for delivery

Very poor experience for delivery
1. Out of hours delivery time to a business address
2. Rescheduled and then delivered to wrong address

I have used Jigsaw since the late 90s, and being local and independent would like to continue that support, but ordering from almost anyone else on the last few occasions has been more reliable and not wasted time awaiting deliveries that don't happen!

11 April 2024
Unprompted review
Jigsaw24 logo

Reply from Jigsaw24

Hello, we are sorry to hear that you have not had a good experience with our delivery. We value your support as a long-time customer and we welcome you to email Logistics@Jigsaw24.com to discuss the matter further with a member of our delivery team.

Rated 1 out of 5 stars

Appalling

Appalling, was supposed to get a replacement external hard drive when they collected the faulty one
No replacement sent with the driver
Was given a pathetic excuse that they didn't release the replacement even though they said it would be with the driver in emails I was sent
Having to stay in for another day waiting for the delivery

25 March 2024
Jigsaw24 logo

Reply from Jigsaw24

Hello, we are sorry to hear that you have not had a good experience with our service. If you would like to discuss the matter further with a member of our team, we welcome you to contact our Customer Support department at CustomerSupport@Jigsaw24.com who will be able to assist you.

Rated 5 out of 5 stars

Highly Recommended.

Great advice and speedy service. Would certainly use again.

25 March 2024
Jigsaw24 logo

Reply from Jigsaw24

Thank you for your feedback Jenny. We appreciate your recommendation.

Rated 5 out of 5 stars

Right price

Right price, great service delivered exactly on time.

7 March 2024
Jigsaw24 logo

Reply from Jigsaw24

Hi Chris, thank you for your feedback. We are glad to hear that you had a positive experience with our services.

Rated 1 out of 5 stars

Sign you up for newsletters you didn't join

Any company who thinks it's an acceptable business practice to breach GDPR law and email you when you didn't OPT IN, should be considered bottom of the barrel in terms of service offering, trust and morality. Lowest of the low. Sack your marketing team and find a team that knows how to market properly.

7 February 2024
Unprompted review
Jigsaw24 logo

Reply from Jigsaw24

We are really sorry to hear about your recent experience; if you feel we have not handled your data in the correct manner, we welcome you to contact our Data Protection Officer at DPO@jigsaw24.com who can look into this for you. For future reference on how Jigsaw24 manage data under the UK-GDPR regulations and Data Protection Act 2018, please refer to our Privacy Notice: https://www.jigsaw24.com/privacy-notice

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. It was clear since it was 'just' an adobe subscription renewal that they didn't care. However we've always bought hardware from them - but won't again due to error after error on this renewal job. Went direct in the end and won't be back. A real shame since we've used jigsaw for years since starting the agency.

30 October 2023
Unprompted review
Rated 2 out of 5 stars

Radio silence

Scheduled a delivery to arrive today about fortnight ago.
Nothing from them, no delivery, no communication since the original order to indicate anything was even been processed...

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Just want to say a massive thanks to…

Just want to say a massive thanks to Joshua Smith from the repair service team. We have sent many Apple laptops in for repairs and they're always repaired quickly. Joshua is always quick to response no matter what the question and very professional and friendly.
I highly recommend.

30 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look