First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... See more
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Review summary
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the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
Company replied
I have smoked a fine cigar in wonderful surroundings overlooking St James Street in St James's on many occasion. Even though I have had to give up my club in St James's, I will still from time to time... See more
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Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine... See more
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Company details
- #9 of 15 best companies in Cigar shop
- #5 of 8 best companies in Pipe supplier
- #2 of 4 best companies in Tobacco Exporter
- #14 of 38 best companies in Tobacco shop
- #10 of 17 best companies in Tobacco supplier
About James J. Fox Cigars
Written by the company
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usContact info
19 St. James's Street, SW1A 1ES, London, United Kingdom
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4.8
Excellent
590 reviews
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Replied to 100% of negative reviews
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Outstanding!
I have been buying cigars from JJ Fox for many years. They have an absolutely outstanding knowledge and love of their products. They are invariably helpful when contacted directly, and their online ordering and delivery system works with exceptional reliability and the minimum of fuss. I would not consider any other company for the World's best cigars.
3 July 2026
Reply from James J. Fox Cigars
Dear William Cookson,
Thank you for taking the time to review us at James J. Fox.
What a genuinely delightful review! We are overjoyed to read that you have such positive experiences with us. We are focussed on delivering our clients the best service possible with, as you say, the world's best cigars.
We look forward to you visiting us again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Nick Barnard,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your positive review, customer service is our top priority so it is a delight to read we have hit the mark.
Kind regards,
Keira
Great experience and the team are…
Great experience and the team are helpful! In fact.. go that extra step to make the experience better! 🫡
26 June 2026
Reply from James J. Fox Cigars
Dear Karl Smith,
Thank you for taking the time to review us at James J. Fox.
We will pass your review on to the team, who will be delighted to read your positive words.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear John Turner,
Thank you for taking the time to review us at James J. Fox.
We really appreciate you five star review, and look forward to welcoming you back again very soon.
Kind regards,
Keira
Great service
23 June 2026
Reply from James J. Fox Cigars
Dear Mr P Kennedy,
Thank you for taking the time to review us at James J. Fox.
We pride ourselves in delivering exemplary customer service and are delighted that we have achieved this.
Kind regards,
Keira
Excellent customer service
27 June 2026
Reply from James J. Fox Cigars
Dear John Satisfied Customer,
Thank you for taking the time to review us at James J. Fox.
Our team are thrilled by your feedback, and really appreciate your review.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Service is ALWAYS 100%
Service is ALWAYS 100%. All are always most accommodating and genuine tested in assisting you!
29 June 2026
Reply from James J. Fox Cigars
Dear Edward Bennett Vinson,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your praise and five star review, thank you.
We pride ourselves in our customer service , and we're delighted that you are happy.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Not received or delivered
Not received or delivered! & the Royal Mail apparently tried to deliver ....nothing captured on cctv either. Very disappointed
28 June 2026
Reply from James J. Fox Cigars
Dear Mr Birchall,
Thank you for taking the time to review us at James J. Fox.
We apologise profusely for this frustrating oversight, and wholly understand your disappointment. This isn't the service we aim to deliver.
We have already contacted you separately to have your order reshipped and it should be with you today.
Once again, we are sorry for this issue, which should be resolved today.
Kind regards,
Keira
It was a great evening at the sampling…
It was a great evening at the sampling evening,the staff were very professional,friendly and helpful.As I’ve mentioned before I’ve been using them for over twenty years and never had any problems10/10.
20 June 2026
Reply from James J. Fox Cigars
Dear Neil Crick,
Thank you for taking the time to review us at James J. Fox.
We're so glad you enjoyed our event; it was extremely popular and well received. We will pass your comments on to the team and look forward to welcoming you back again very soon.
Kind regards,
Keira
First class service and very confident…
First class service and very confident in ordering from Fox
25 June 2026
Reply from James J. Fox Cigars
Dear Andrew Letten,
Thank you for taking the time to review us at James J. Fox.
We appreciate your confidence in our business and are delighted at your review.
We look forward to welcoming you back very soon.
Kind regards,
Keira
Slightly more expensive
Slightly more expensive , but very fast professional service , had them in stock arrived in 48 hours and the complimentary cigar matches are a lovely touch . Thank you so much
22 June 2026
Reply from James J. Fox Cigars
Dear Snowy,
Thank you for taking the time to review us at James J. Fox.
We appreciate your honest review, and your praise of our service.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Very good service
13 June 2026
Reply from James J. Fox Cigars
Dear Yue Xu,
Thank you for taking the time to review us at James J. Fox.
It has been a pleasure to assist you, we take great pride in our service and communication, so we really appreciate your feedback.
We look forward to working with you again very soon.
Kind regards,
Keira
Products and services are consistently…
Products and services are consistently excellent.
19 June 2026
Reply from James J. Fox Cigars
Dear Leslie Walling,
What a fantastic review, thank you so much! We take great pride in our products and services, so we are delighted to read your words.
Kind regards,
Keira
Excellent quality cigars and packaging
Excellent quality cigars and packaging. Delivered swiftly too.
17 June 2026
Reply from James J. Fox Cigars
Dear MW,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your positive feedback and will communicate your comments to the team.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear S Findlay,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your loyalty to James J. Fox, and our glowing review.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Paul Rowan,
Thank you for taking the time to review us at James J. Fox.
We pride ourselves in our customer service, so we really appreciate your feedback.
Kind regards,
Keira
It is the second time I have ordered…
It is the second time I have ordered cigars from James J. Fox, and I am impressed with the quality of the service, from the website to the prompt delivery. The cigars are for my husband, and he is very pleased with the quality of each. Highly recommended!
15 June 2026
Reply from James J. Fox Cigars
Dear Customer,
Thank you for taking the time to review us at James J. Fox.
Welcome back! Thank you for putting your trust in us once again. We are grad your husband is happy with his cigars.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Bob,
Thank you for taking the time to review us at James J. Fox.
We are delighted to read we have ticked all your boxes, and look forward to welcoming you back again very soon.
Kind regards,
Keira
Ordered / quick delivery
Order was taken easily and delivered in a matter of day. The cigars were perfect on arrival.
8 June 2026
Reply from James J. Fox Cigars
Dear Michael Harper,
Thank you for taking the time to review us at James J. Fox.
We take great pride in the quality of our cigars and speed of service, so we are very pleased that we exceeded expectations.
We look forward to welcoming you back very soon.
Kind regards,
Keira
Great space and buying ticket simple…
Great space and buying ticket simple but JJ Fox a special place for a cigar 👍🥃🍷
5 June 2026
Reply from James J. Fox Cigars
Dear John G,
Thank you for taking the time to review us at James J. Fox.
Thank you for the five star review and we do hope you enjoy the event.
Kind regards,
Keira
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