First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... See more
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Review summary
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What people talk about most
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the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
Company replied
I have smoked a fine cigar in wonderful surroundings overlooking St James Street in St James's on many occasion. Even though I have had to give up my club in St James's, I will still from time to time... See more
Company replied
Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine... See more
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Company details
- #9 of 15 best companies in Cigar shop
- #5 of 8 best companies in Pipe supplier
- #2 of 4 best companies in Tobacco Exporter
- #14 of 38 best companies in Tobacco shop
- #10 of 17 best companies in Tobacco supplier
About James J. Fox Cigars
Written by the company
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usContact info
19 St. James's Street, SW1A 1ES, London, United Kingdom
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4.8
Excellent
589 reviews
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Replied to 100% of negative reviews
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Had stock of the Puritos I wanted
Had stock of the Puritos I wanted, delivered quickly and well.
1 June 2026
Reply from James J. Fox Cigars
Dear Colin Jones,
Thank you for taking the time to review us at James J. Fox.
In this day and age, even Puritos are hard to come by, so we are thrilled that we were able to fulfil your order.
We hope to be able to do so again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Tom Barrett,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your positive feedback, which will be passed on to the team. We look forward to welcoming you back again very soon.
Kind regards,
Keira
I've purchased cigars all over the…
I've purchased cigars all over the world and this establishment, without doubt, is top shelf. Knowledgeable people with great attitudes. If you are in London, I would make this a definite stop. In fact, I'd travel to London just to go here.😊
Pete
15 May 2026
Unprompted review
Reply from James J. Fox Cigars
Dear Peter Mamula,
Thank you for taking the time to review us at James J. Fox.
It was an absolute pleasure to welcome you and receive your email. We were delighted too, to have received the email about your father, and that we were an integral part of your visit to London after having been to the Churchill War Rooms.
We hope to welcome you back to London again very soon.
Kind regards,
Keira
Good welcome staff
27 May 2026
Reply from James J. Fox Cigars
Dear Stef,
Thank you for taking the time to review us at James J. Fox.
We will pass your review to the team and look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear July,
Thank you for taking the time to review us at James J. Fox.
We pride ourselves on our efficiency and speed of delivery, so we are delighted to read your feedback, thank you.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Huyen Le,
Thank you for taking the time to review us at James J. Fox.
We take great pride in our customer service, and appreciate your review. Thank you for choosing us.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Andrew James Allner,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your five star review, and your loyalty to James J. Fox. We look forward to welcoming you back again very soon.
Kind regards,
Keira
Absolutely excellent service absolute…
Absolutely excellent service absolute excellent packaging and very good communication will definitely be ordering again
16 May 2026
Reply from James J. Fox Cigars
Dear Gary Cook,
Thank you for taking the time to review us at James J. Fox.
It was an absolute pleasure to be able to assist you in your request and purchase with us. We are delighted that we met with your approval, and do hope that we will be able to welcome you back again very soon.
Kind regards
Keira
Good selection and contact
15 May 2026
Reply from James J. Fox Cigars
Dear Maria Siciliano,
Thank you for taking the time to review us at James J. Fox.
We pride ourselves in our service and communication and we really appreciate your five star feedback.
Kind regards,
Keira
So far so good
So far so good. This is a first time shop from you ,so hopefully will do shop more,
Many thanks.
13 May 2026
Reply from James J. Fox Cigars
Dear Samuel M-Portolan,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your positive feedback. We take great pride in our service and quality of cigars, and it's great to hear when we get it right.
Thank you once again, and we look forward to welcoming you back again very soon.
Kind regards,
Keira
Hands down best store in London
Fast delivery of top quality cigars. By far my favourite shop in London!
24 March 2026
Reply from James J. Fox Cigars
Dear MR,
Thank you for taking the time to review us at James J. Fox.
We are delighted to read your review, and your kind words will be passed on to the team.
We look forward to welcoming you back again to your "favourite shop" very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Wayne Wheeler,
Thank you for taking the time to review us at James J. Fox.
We are saddened to read that you were disappointed with your order.
We pride ourselves on the quality of our cigars, so when situations such as this arise, we do try and put things right for the satisfaction of our customers.
As this is the first time hearing of your disappointment, we will reach out to you separately this morning in order to reach a satisfactory solution.
Kind regards,
Keira
I have smoked a fine cigar in wonderful…
I have smoked a fine cigar in wonderful surroundings overlooking St James Street in St James's on many occasion. Even though I have had to give up my club in St James's, I will still from time to time enjoy a smoke at J J Fox's premises. The product is always reassuring, and even if I make a purchase online, I know that the standard is the same.
1 May 2026
Reply from James J. Fox Cigars
Dear Jonathan Digby,
Thank you for taking the time to review us at James J. Fox.
We are delighted to read your review and have forwarded it to the team at No.19.
We have reopened our lounge after refurbishment today, so look forward to welcoming you back again very soon.
Kind regards,
Keira
Best by far...
Website easy to navigate.
Efficient service.
Speedy Delivery.
No 'changes' after order is made and paid for.
Compared to the other online suppliers of Cuban Cigars that i have bought from, JJ Fox are far far ahead.
16 April 2026
Reply from James J. Fox Cigars
Dear Karl,
Thank you for taking the time to review us at James J. Fox.
We are delighted at your satisfaction at our service, and look forward to being of assistance again very soon,
Kind regards
Keira
Good range and very fast delivery
Good range and very fast delivery. Will definitely be back.
20 April 2026
Reply from James J. Fox Cigars
Dear Stephen Luke,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your positive feedback, and look forward to welcoming you back again very soon.
Kind regards,
Keira
Great service
Great service, easy to navigate and select your choice of cigars. Consistent and regular updates on progress of order. Quick turnaround re delivery of items - arrived in perfect condition. Would highly recommend.
14 April 2026
Reply from James J. Fox Cigars
Dear Nighat,
Thank you for taking the time to review us at James J. Fox.
What a delightful review! We really appreciate your positive feedback of all aspects of our website and service. Thank you for your loyalty and we look forward to welcoming you back to James J. Fox very soon.
Kind regards,
Keira
Service excellent and husband delighted…
Service excellent and husband delighted with the cigars.
9 March 2026
Reply from James J. Fox Cigars
Dear McDermott,
Thank you for taking the time to review us at James J. Fox.
We're so glad your husband is delighted with his cigars, and look forward to welcoming you back again very soon.
Kind regards,
Keira
Great selection of cigars
Great selection of cigars, varied price range, spoilt for choice. Order arrived very quickly and they keep you informed. Highly recommend.
31 March 2026
Reply from James J. Fox Cigars
Dear Leo,
Thank you for taking the time to review us at James J. Fox.
We're delighted to read such a wonderful review, and we appreciate you recommending us.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Well packaged
Well packaged, prompt delivery and complimentary box of matches. Great choice and fair prices.
17 March 2026
Reply from James J. Fox Cigars
Dear Ian Power,
Thank you for taking the time to review us here at James J. Fox.
We very much appreciate your positive feedback, and we're delighted at your satisfaction.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Nick Hilton,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your review and look forward to welcoming you back again very soon.
Kind regards
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