When we visited the garage the sales advisor was attentive and helpful. Andreia made sure we were given the information necessary to help us make the correct decision on which car to purchase. She... See more
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I visited the dealership as I needed a little more help getting around the settings of my new car. The young salesman Jack was extremely patient and explained everything so well and has made me fall... See more
I had a great experience at John Clark BYD, Aberdeen. The salesman Jack was very informative on the different BYD models which helped me decide what model was best suited for myself. Rohan was al... See more
Company replied
⭐⭐⭐⭐⭐ I’ve just purchased my first BYD car, a Dolphin G, and I couldn’t be happier with both the car and the service I received from John Clark BYD Aberdeen. Jack Edmonstone handled my ini... See more
Company replied
Company details
Written by the company
Welcome to John Clark BYD Aberdeen, your dedicated electric vehicle specialist and the official retailer for BYD – one of the world's leading EV manufacturers – in the North East of Scotland. Located at The Autoplex, Abbotswell Road, Torry, Aberdeen AB12 3AD, our state-of-the-art showroom offers a full range of new BYD electric vehicles, approved used stock, and expert aftersales services. As part of the award-winning John Clark Motor Group, we pride ourselves on delivering more than just a car – we build lasting relationships with our customers. With over 50 years of motor industry experience across Scotland, our commitment to transparency, trust, and exceptional service is at the heart of everything we do. Whether you're considering making the switch to electric, looking for competitive finance options, or needing routine maintenance, our knowledgeable team is here to guide you every step of the way. Discover the innovation and quality of BYD with a test drive today.
John Clark Motor Group
Written by the company
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Contact info
Abbotswell Road, The Autoplex, AB12 3AD, Aberdeen, United Kingdom
- 01224 793344
4.6
Excellent
56 reviews
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We recently had the pleasure of working with Andreia and Allan when purchasing our new Dacia Duster Journey
When we visited the garage the sales advisor was attentive and helpful. Andreia made sure we were given the information necessary to help us make the correct decision on which car to purchase. She was respectful of our budget and didn't try to pressure us into anything we'd regret.
Although we weren't in a position to test drive the car that day she made us aware of its capabilities. We were kept informed throughout the process to make sure everything went as smoothly as possible. Further assistance from Allan helped us complete the deal and the ferry arrangements for delivery to Orkney.
All in all the staff at John Clarks, Renault Dacia, Aberdeen were tremendous and made our experience one to remember. Buying a car can be stressful but they made the experience easy with their knowledge and patience. Outstanding service. We highly recommend this garage.
28 September 2026
Unprompted review
I visited the dealership as I needed a…
I visited the dealership as I needed a little more help getting around the settings of my new car. The young salesman Jack was extremely patient and explained everything so well and has made me fall in love with my car again.
24 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Enquiry to Handover excellence
Jack Edmonstone took care of us from enquiry to handover. Really pleased with Jack & BYD
1 October 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for taking the time to leave us your feedback. We're happy to hear that Jack provided you with such reliable support from enquiry to handover. Your satisfaction is our priority and we appreciate your trust in us!
Lesley
Great experience at BYD Aberdeen
I had a really positive experience with BYD Aberdeen. From the beginning, the whole process was smooth, professional and stress-free.
A special thank you to Rorie, who was very helpful, friendly and always happy to answer my questions. His communication was excellent and he made the whole buying process much easier.
I would also like to thank his manager for the professional and customer-focused approach. It was clear that the team genuinely cared about providing a good experience.
I’m very happy with my new car and would definitely recommend BYD Aberdeen to anyone looking for a friendly, professional and reliable dealership. Great customer service from start to finish!
2 October 2026
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for leaving us your review Artur! We're pleased to hear that your experience with BYD Aberdeen was smooth, professional, and stress-free. Rorie and the team truly appreciate your kind words about their approach and excellent communication and we look forward to supporting you with quality service in the future!
Lesley
5 star
Jack Edmonton’s and the team were really helpful in finding the cars we wanted and for the right price. All the team was friendly and answered all my questions. Thank you :)
30 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for your review! We're pleased to hear that Jack Edmonton and the team provided you with helpful support in finding the right cars at the right price. Your kind words about our friendly service mean a lot to us, and we look forward to assisting you again in the future!
Lesley
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for taking the time to leave us your positive feedback Kara!
We're pleased to hear you experienced great service with Jack. Your feedback inspires our team to continue providing reliable service and support! All the best with your new BYD and we look forward to welcoming you back in the future!
Lesley
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thanks Paul! We are pleased you experienced a great hand over and wish you all the best with your new car
Lesley
Impeccable Service from Jack at BYD Aberdeen
⭐⭐⭐⭐⭐
I’ve just purchased my first BYD car, a Dolphin G, and I couldn’t be happier with both the car and the service I received from John Clark BYD Aberdeen.
Jack Edmonstone handled my initial enquiry all the way through the sale and car handover. The service from start to finish was efficient, clear and impeccable.
Jack is incredibly knowledgeable about the cars available and took the time to understand my requirements, helping me identify the right make and model for my specific needs. Nothing ever felt rushed or pressured, and he was always happy to answer my questions and explain everything clearly.
The Dolphin G is a really great car, and I’m delighted with my purchase. But I would highly, highly recommend getting in touch with Jack if you’re considering a BYD. His service was impeccable, and his knowledge and professionalism really stood out.
A fantastic experience from start to finish — thank you, Jack!
24 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you Louise for leaving us your review! We're pleased to hear that you are delighted with your Dolphin G and that Jack provided you with such a positive service. Your kind words about his knowledge and support truly reflect our commitment to reliability and quality, and we look forward to assisting you again in the future!
Lesley
Great experience at John Clark…
I had a great experience at John Clark BYD, Aberdeen.
The salesman Jack was very informative on the different BYD models which helped me decide what model was best suited for myself.
Rohan was also very helpful with the deal.
I have been driving the car for around a month now and I love it.
28 August 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for your wonderful review, Mark! We're pleased to hear that you had a great experience at John Clark BYD and that Jack and Rohan provided you with the support and information you needed to choose the right model. Enjoy driving your new car, and we look forward to welcoming you back in the future!
Lesley
Great customer service from start up…
Great customer service from start up until now. Jack has been very patient and has gone over and above to resolve some issues that I had.
18 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you Clare! we really appreciate you taking the time to leave us your feedback. We're happy to hear that Jack provided you with great customer service and was patient in resolving your issues! We will be sure to pass your words on to him and we look forward to serving you again with the same reliability and quality!
Regards,
Lesley
Jack was very helpful throughout the…
Jack was very helpful throughout the buying process and helpful afterwards answering my emails
18 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for taking the time to leave your feedback Danielle! We're pleased to hear that Jack was very helpful throughout the buying process and continued to provide support afterwards!
Regards,
Lesley
purchased byd dolphin surf 10th…
purchased byd dolphin surf 10th september 2026 within 24 hours back number plate lost, then i discovered when locking car 4 doors locked but boot did not lock making vehicle insecure john clark booked car in for 9th october 2026 to check, then 18th september front number plate lost, within 9 days have had to drive back to john clark and report and get replacement number plates with an insecure vehicle insurance company would not entertain if making a claim
12 September 2026
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Dear Robert, We’re very sorry to hear about the issues you’ve experienced so soon after purchasing your BYD Dolphin Surf. We completely understand your frustration, particularly given the concerns around the boot not locking securely and the inconvenience of losing both number plates within such a short period.
I have shared your feedback with the team so that we can investigate what has happened and ensure your concerns are properly looked into. We appreciate you bringing this to our attention and are sorry for the inconvenience and concern this situation has caused. Many thanks, Sara
Had a great experience with John Clark…
Had a great experience with John Clark in buying my new BYD U DM-I, also selling my current car with getting a fair exchange rate. A professional, informative sales experience from Jack Edmonstone, kept me informed and up to date on each step of the process.
14 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you Neil! we appreciate you taking the time to leave us your review! We're pleased to hear you had a great experience with John Clark and with Jack Edmonstone while purchasing your new BYD. We will pass your kind words on to him and we look forward to supporting you again in the future!
Kind regards,
Lesley
Jack was very helpful and knowledgeable
Jack was very helpful and knowledgeable
4 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you Kay! We appreciate you taking the time to leave us your feedback! We're pleased to hear that Jack was very helpful and knowledgeable. We look forward to welcoming you back soon!
Kind regards,
Lesley
Excellent customer service
Great customer service from Jack Edmonstone. Friendly, professional, and welcoming throughout. He explained everything clearly and made the process easy to follow. A very positive experience, and I would be happy to return as a customer.
9 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you Jose for leaving us your feedback! We're pleased to hear that Jack provided you with friendly, professional, and clear service, making your experience so positive. We look forward to welcoming you back as a valued customer in the future!
Lesley
Excellent service from Jack
Excellent service from Jack. Would highly recommend him.
10 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you Denzil! We appreciate you leaving us your feedback about Jack's excellent service. We truly appreciate your recommendation and are delighted to hear that you found our support reliable and trustworthy. We look forward to welcoming you back soon for more quality service!
Lesley
Jack and the whole team at John Clark…
Jack and the whole team at John Clark BYD were extremely helpful throughout the whole process. Having the time and support made buying and selling feel easy with no pressure to make rushed decisions.
9 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for leaving us your feedback Euan! We're pleased to hear that Jack and the team provided you with the support and honesty that made your buying and selling experience feel easy and pressure-free. We appreciate your trust in us and look forward to serving you again in the future!
Lesley
Jack was amazing
Jack was amazing - very informative, very friendly and settled any nerves I had about changing cars!
9 September 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for leaving us your feedback Lauren! We're pleased to hear that Jack provided you with amazing support and made the process of changing cars so comfortable and we will be sure to feed this back to him. Your feedback is invaluable to us, and we look forward to serving you again in the future
Kind regards,
Lesley
Had a problem with my new van bought…
bought a brand new 25 plate Renault traffic , once collected I noticed the steering wheel was off centre while driving in a straight line took van back I was told the issue was fixed, later i noticed the drivers front wheel was wearing irregular so contacted them again and was told they couldn't do anything about it so I had to take it else where and it was found the wheel alignment was way off, the van has never been kerb,d or had any knocks this was the way I got it from the factory, worst thing about it the back wheel is off and its fixed can't be adjusted poor show from a van straight from the factory
so basically I've just been fogged off after handing them near 30K
I have the report/printout from garage that carried out the diagnosis and repair
21 July 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Dear David, Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered with your new Renault Trafic and can completely understand your frustration. After spending nearly £30,000 on a brand-new vehicle, you would understandably expect it to be delivered in perfect condition and for any concerns raised afterwards to be investigated thoroughly.
Having read your review, it appears that your experience relates to a vehicle purchased and maintained through John Clark Renault, rather than John Clark BYD. While we appreciate your feedback and take all customer concerns seriously, we believe this review may have been posted on the wrong business page.
We will ensure your comments are passed on to our Renault colleagues so that they are aware of the issues you've described regarding the steering alignment, tyre wear, and the subsequent diagnosis and repair. The report you obtained from the independent garage should help them better understand the concerns you've raised.
In the meantime, we would kindly ask whether you would consider removing this review from the John Clark BYD page and reposting it on the John Clark Renault page instead. Our online reputation is extremely important to our business, and reviews relating to another dealership can unfortunately have an unintended impact on how prospective customers view our team and services.
Thank you for your understanding, and we hope the Renault team is able to review your concerns and work towards a satisfactory resolution. We genuinely appreciate you bringing this matter to our attention. Many thanks, Sara
Good sales service received
Good sales service received. Car was delayed beyond initial estimated car collection date. Communication on this could have been better.
28 May 2026
Unprompted review
Reply from John Clark Motor Group - John Clark BYD Aberdeen
Thank you for taking the time to leave us a review, Jason.
We're pleased to hear you received good sales service from the team at John Clark BYD Aberdeen.
We're sorry the delivery of your new car took longer than initially expected and that our communication during this time didn't meet your expectations. We appreciate you bringing this to our attention, as clear and timely updates are an important part of the customer experience, and your feedback will be shared with the team.
Thank you again for your honest comments. We hope you're enjoying your new BYD and look forward to welcoming you back in the future!
Lesley
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