John Pye Auctions Reviews 

Response to my request was quick and was kindly dealt with satisfactorily.
The staff I interacted with, Shakira, was patient and willing to help.

I would not recommend buying from John Pye Auctions. There are a lot of hidden charges added on after you bid, which makes many items not worth buying in the end.

I bought a DJI drone that was shown with the controller and cables, but they failed to mention that the internal battery was missing. The listing also did not properly explain what parts were missing or whether the drone was actually working.

When I complained, they tried to blame the customer by saying you should attend in person to inspect the item yourself. That is not good enough. Listings should clearly state exactly what is included, what is missing, and whether the item has been tested.

The whole process feels misleading. If items are incomplete or untested, they should be honest and transparent about it from the start.

Very disappointing experience with John Pye Auctions.

I purchased two items through their auction platform — a coffee machine and a table. The table arrived broken, and the coffee machine does not work at all. Both items were effectively unusable upon arrival.

I contacted customer service multiple times requesting a refund and return label under my consumer rights, but they refused to take the items back or resolve the issue properly.

Selling damaged and non-functional products without accepting responsibility is completely unacceptable. Buyers should be extremely careful when purchasing from this company.

I am now escalating the matter through my payment provider and formal consumer complaint channels.

Would not recommend.

Like some many people l brought a dishwasher. BE AWARE...The description was model make and RRPwas given on the site along a some external photos but no internal photos
What it arrived was a more than second hand it was dented ... full of moulting food and half used dishwashers tablets inside.

We turned it on and it give my son a serious electric shock. It was totally died and dangerous as the cable very close the casting was damaged.

I have brought before from John Pye and visited one of the sites. But this was the 1st electrical purchase.... never again.

Most of the lots are complete junk, used at best. Missing parts, broken items. The stupidest thing is that people bid higher than they can buy new ones in the store.

Had an issue and emailed in, Ryan replied very quickly and sorted the issue out straight away. Thank you.

Bought some fence up/down solar lights from Temu after 3 days stopped working. To be fair Temu refunded. Saw regularly fence lights on John Pye and selling well. Bid several times but didn’t win as went up to more than I wanted to pay with all the extra costs. Eventually won 2 sets only to find the are from Temu!! Scan the Q code and it takes you to Temu.com. Absolute rubbish for much more money than direct from Temu. Also, Temu refund, John Pye don’t. BEWARE DONT BID ON FENCE SOLAR LIGHTS unless you want to be ripped off

Is it possible to give Zero stars? Just purchased junk. Pressure washer completely dead on plugging it in. If you want to throw your hard earned away then please feel free to bid at John Pye Auctions! They do have quite a pile of crap to sell to unsuspecting members of the public weekly! Just remember you have absolutely no come back after purchase.

I bought a vacuum cleaner that doesn't work. In the description it just gave a model number and the original rrp along with a picture of the vacuum in the original box.

In my opinion JohnPye take advantage of the lack of protection an online/distant seller has when using an auction site.

-They are happy to sell broken junk to distant sellers without stating in the description that the product is faulty.

-They throw used broken junk into auctions that include customer returns so you might be lucky but its a gamble even if you physically get to see the products.

-Most lots have pictures with products in their boxes and descriptions stating the RRP as a carrot to reel you in.

-They also charge you an auction fee for the pleasure.

They will get your winning lot to you relatively quickly and send you a auto response email to any issues (a lot like the reply I'll no doubt get to this review) and withing 24 hours. They have phone numbers that actually have people on the other end which is nice too.

But I'd stay away unless you are able to repair electrical goods or know for certain what you are getting works. It wouldn't surprise me if they have someone bumping up the bids as well. Ill try trading standards and see if there's any course I can take to get my money back.

From your response. Pretty lame response. You are obviously happy selling broken crap. It wouldn't have mattered if I had seen it before as the suction motor is broken.

I have purchased a blender which arrived yesterday and it’s faulty, can’t even repair it as it’s more expensive as buying new. I paid £58 in total and costumer service doesn’t even care. Be careful as they don’t state if products are faulty , only when it doesn’t affect the product price really (like jewellery). I have purchased a year ago an Amazon fire tablet and had lots of problems and lasted a month too. Be careful as they don’t say anything in their description and would say it’s your fault you didn’t come to view the product and test it before purchasing.

Great experience with John Pye Chesterfield! Oxanna helped me resolve my issues with professionalism and speed. Very impressed with their customer service and how quickly they handle things. Highly recommended!

I bought PS5 controller from the John Pye that was not described as faulty/damaged or untested, but when it arrived it was completely dead, no power at all. I contacted to their support team and they declined making a refund, £35 paid for nothing. Don't recommend using this scam service they sell broken stuff!

Persephone was very helpful, and chased up all my enquiries in a timely manor. Shame the item I ordered was incomplete

I bought 3 items from this auction site, and all 3 of them are broken/without parts.
You couldn’t see that parts are missing or cracked in pictures.
Incomplete orders/damaged, NO REFUND!
I would not use it anymore.

Thank you for your response, however it does not address the core issue.

The problem is not simply that the item was “sold as seen” or that it could have been viewed in person. The main issue is that the product is completely non-functional. A product that does not work at all should not be treated the same as a used item with minor defects. Even in auction conditions, there should be a reasonable expectation that the item is at least operational unless clearly stated otherwise.

Furthermore, this lot was listed as an **online sale**, and not all buyers have the opportunity to attend in person. Therefore, placing full responsibility on the buyer for not viewing the item is not reasonable.

In addition, presenting the item as a **featured lot** and indicating a significantly higher “original value” is misleading. That value clearly applies to a fully working, complete, and undamaged product — not to an item that is broken, incomplete, and unusable.

Also, repeating the same generic response across multiple reviews does not address individual cases and raises concerns about how seriously customer complaints are being considered. Simply saying “you should have viewed the item” does not resolve the issue and reflects poorly on customer service standards.

This is not just about expectations — it is about fairness and transparency.

Over the past 6 years I have bought hundreds of items through Johnpye. Most have proved decent purchases, although quite a few have been broken or parts missing.
I have always treated electrical items with caution having once bought 3 mini drones that had their lithium batteries removed & were therefore useless but I did purchase a microwave & a coffee machine that were both good.
Recently I relaxed my guard & purchased a Flymo & an angle grinder, both of which looked new & boxed in the limited photos. The Angle grinder came with a missing part & a burnt out motor. The Flymo had clearly been used extensively as all the parts not shown in the pictures were filthy/worn & the basket with ancient grass clippings in it, the switch was broken & useless. Both these items should have bypassed any auction on their way to the skip. £80 & a trip to the recycling centre to dump their waste, what a bargain!!!
John Pye’s response “We are not able to guarantee the lot is new, complete or fit for purpose.” They do not check if electrical items work or are even safe.
Shame on the retailers who dump unfit & potentially dangerous electrical items on auction sites like this rather than sending them to be recycled.
I certainly won’t be buying anything electrical from this site again & I would strongly advise anybody against making a such a purchase.

BUYER BEWARE!! I bought some skincare and make up. They were high end, so went for a lot of money. Out of 8 items, 4 were damaged and used! I contacted them, assuming it was an error and asking for a refund, as my understanding is that it's illegal to sell used skincare, due to hygiene and health reasons, but they told me I should have come to look at the lots before bidding. The photos showed the items as boxed, so the fair assumption is that they are unused. No idea how they're getting away with this. I assume anyone can rock up there, with a box of used and damaged skincare products, and sell them via John Pye, to the internet bidders who live too far away to come and inspect, and just trust that a company wouldn't be selling disgusting, used items to put on their skin. A madness!!

May was very helpful and got my issue resolved quickly and efficiently.

Be very careful buying from these guys. They advertise products that have been returned due to problems and then hide behind their lengthy t's & c's. I purchased an air fryer which looked fine in the images and there was no mention of it being broken but when it arrived it wont even switch on. Unlike e-bay you have virtually no rights and they will happily take your money for the item and pricey delivery service, and then wont offer any assistance or refund when the item is not fit for purpose. I expect they sail very close to what is legal and I wont be using them again. Hopefully you will read this and do the same.

Do not buy any sort of appliances from this company. They usually don’t work and there’s no comeback from them. Absolute scum