John Pye Auctions Reviews 

Sold a heavily used, contaminated air fryer with zero condition disclosure.
I purchased a Ninja Double Stack XL Air Fryer (Lot 1073, Chesterfield). The listing said nothing about the item being used. When it arrived, both cooking baskets were covered in burnt-on carbonised food residue, the cooking racks had visible rust, and the whole unit smelled of prolonged use. It was unfit to use as a food appliance.
The auction photos showed only the outside of a brown shipping box the cooking drawers were completely hidden in every photograph. Even attending the viewing in person would not have revealed this condition.
When I complained with photographic evidence the same day, I received a copy-pasted response: sold as seen, viewing was offered, no refund. No engagement with the evidence whatsoever.
I have now escalated formally citing the Consumer Rights Act 2015 and will be pursuing a chargeback and Trading Standards referral if unresolved.
Buyers beware - no condition note in a listing does not mean the item is in acceptable condition. Know your rights and photograph everything the moment it arrives.
Shame images are not allowed.

Purchased a bed through John Pye Auctions for approximately £165 including delivery. The listing showed external photos of the boxes alongside a model image of the completed bed, but there were no clear images or disclosures showing the actual damaged condition of the internal components.

The item was not described as damaged, unusable, or for parts/repair. Unfortunately, once received, the condition of the bed meant it could not reasonably be used.

I appreciate that auction purchases carry some risk, however I believe listings should transparently reflect significant defects, particularly where an item is effectively unusable. I contacted customer services to raise these concerns but was directed back to the terms and conditions without addressing the lack of clear condition disclosure in the listing itself.

I would strongly advise buyers to carefully consider the level of information provided in listings before purchasing.

Response 28.5.2026

The point is still being missed; you failed to state on your website that the item is damaged. I have used your website and purchased from you before. I have seen you put on your listings for parts only which you did not do here; this activity was essentially not above board. No fixings is missing screws not bent support beams for ottoman bed which I provided evidence pictures for review. You delivered the items past the return window as well. Your continued failure to remedy the situation is what is disappointing. Unfortunately, this means I will no longer purchase items from you in the future.

We purchased a chandelier from this auction company and that item was absolutely fine. Since we were already arranging delivery, we also decided to buy a couple of toy lots that appeared to be customer returns. Our expectation was not high at all. We fully understood these were returns and that some items might be faulty or incomplete. We simply thought that, out of several toys, at least one or two might be working, repairable, or suitable to donate.

Unfortunately, the listings had no meaningful description and no close-up photos showing the actual condition of the items. When the parcel arrived, the toys were essentially all broken, unusable and fit only for disposal. In practice, we paid to take away someone else’s waste.

I appreciate that auction items can usually be viewed in person before bidding. However, this does not remove the seller’s responsibility to provide a fair and basic indication of condition, especially when the lot contains electronic toys with batteries. Not every buyer can attend in person, and the listing should still give enough information to distinguish “customer returns with possible faults” from “items only suitable for the bin”.

This is particularly frustrating because these are not simple items to dispose of, as several contain batteries and electronic components. In my opinion, this is not a serious way to sell returned goods. The company should either provide clear information and close-up photos showing the real condition of the lots, or avoid selling this type of stock when it is clearly destined for disposal.

The chandelier was fine, so this is not a complaint about every item they sell. However, the toy lots felt misleading by omission and left a very poor impression. I would strongly advise future buyers to be extremely cautious with similar “returns” lots unless the condition is properly documented.

I have used John Pye 54 times now, to try and get a 1st hand sense of how they really operate, as a professional buyer, to share with you.

Clearly they purchase or list on behalf of others a mix of unsold stock, warranty returns, and used items. The quality varies wildly but John Pye seem to go out of their way to make items look in better condition than they really ARE (e.g. Taping up & using old retail boxes and limiting photos to avoid showing real condition) and rely on flimsy auction rules to get out of their responsibilities legally when they send broken items. It is a matter of 'buyer beware', and you really do need to be wary, as they can be downright sneaky.

Occasionally you will be lucky enough to find something new, but this is rare (for me about 1 in 10) and even if you do then you get no warranty rights. More likely you will get a broken warranty return or heavily used and often dirty item with parts missing or again, not fully functional.

Deals on JP are rare, so you will often pay more than if you just use ebay or other auctions/retailers. Check the price including fees (usually c. 150% of the bid price) against other options which actually provide fuller descriptions including if it's damaged/works, with real rights to get back your hard earned money if they send out (often literally) rubbish.

Getting customer service is hard and often you will just get a bot telling you it's not their problem. When they misdescribed an item I had legal rights so they had no choice but to refund me but there was no real service (all abrubt emails) they argued for a while then grumpily send a refund leaving me in all day for a collection. I strongly suspect they review themselves on sites, and this isn't helped by the very few lucky enough to get a new item who write reviews.

READ THE REVIEWS. My advice is don't use them unless they state the item is new/boxed, and check the right price before you bid. You have been warned.

I had a problem collecting a lot, marked for collection only, and the staff at John Pye Auctions really dug me out of a hole. To my great relief, they repackaged the lot so that it could be posted.
I must say, whenever I have had a problem the staff at John Pye, in particular Ryan G., have been very good at reaching a satisfactory conclusion.

This website is a scam. I was sold a broken second hand and dirty coffee machine which I thought was new and so paid far too much for. It’s fully of coffee with pieces missing. A total disappointment. They have no intention of refunding me. I would avoid. Apparently they don’t have to tell you if you’re buying something which is broken, second hand and not even cleaned up!?

I contacted customer services about an issue I had and spoke to Julian, he was kind and friendly and sorted my issue within minutes, a credit to the team , thanks again Julian!

Sent me a wrong item, claimed it was a ‘labelling issue’.
Was two weeks ago, still waiting for a refund.
Won’t be using this company again.

I ordered a product ! Unfortunately it was broken when i opened delivery! I complained them - advisor DOTTY created a Dpd parcel for me to send the parcel back, when they received and checked they issued me refund! The best part ! They listen to their customers and are very supportive. I truly appreciate her help and support ! All other products are great and perfect that i received.
Thanks

Persephone the customer service agent was extremely efficient in resolving the issue, also informative throughout.

I’ve purchased from John Pye Auctions multiple times before, but unfortunately this latest experience has seriously damaged my confidence in the platform.

I recently purchased a DJI Osmo Action 4 which arrived completely unusable due to an internally damaged USB-C charging port. The defect was not disclosed in the listing description and there were no detailed photos of the charging port itself. The camera cannot charge or even power on.

I fully understand that auction items are pre-owned and sold with risk involved. However, there is a big difference between normal wear and receiving an electronic device that is effectively dead on arrival because of a hidden defect.

What disappointed me most was not only the issue itself, but the complete lack of responsibility afterwards. The response was essentially that because viewing was available, no assistance or resolution could be offered.

In my opinion, auction platforms should do more to prevent sellers from listing heavily damaged electronics without proper disclosure. Even in auction environments, customers should still be able to trust that critical faults are honestly represented.

Unfortunately, after several purchases with John Pye, this experience will make me think very carefully before buying electronics through them again.

Ryan, was very helpful at providing me pictures of a lot before i bid. This was brilliant for me to determine the quality of the product before hand.

I have used john pye a few times and have had some good and bad items, I've learned to carefully read descriptions and to ask for additional images and information, which isn't always provided. I bid on a shed that was advertised, and won the auction. It has taken them a month to deliver it despite delivery charge of £150, and we have only received half a shed. I have liaised with them via email and there argument is that I should have visited and it shows only one box on images. However, they advertised as a shed rrp 677 and going on keter website, the shed can arrive in either 1 or 2 boxes. In addition going on other shed listing's, john pye have put if its only a partial shed, and if its only for example box 2 of 2.
Therefore they have misrepresented and as they have ignored my email I am taking further action.

Having closely read the description and checked the specification elsewhere I went ahead and won the auction. Unfortunately, the item I received was a cheaper model than the one described. The Nottingham branch were brilliant from start to finish. I completed the online contact form, as advised on the phone, and then the same person advised me through each step by email. I dropped the item at my nearest drop point and a full refund was issued once the package had been received by John Pye.
A simple mistake was quickly and easily rectified.

I bid on a Vax cordless hoover. It was in a Vax box which looked okay. When it arrived it was completely broken to the point of not being worth repairing. I immediately contacted customer services and was told I could not get a refund due to their terms and conditions. I have no quarrel with second hand goods but I do have a quarrel with a company that knowingly sells you an item which is so visibly broken and then refuses you a refund. After getting nowhere with customer services, I wrote to the managing director Adam Pye. To date, nearly three weeks later, I have still not had the courtesy of a reply. To me this speaks volumes , not just about John Pye as a company but about their managing director. If the managing director of a company is so rude to customers, then no wonder his staff won't entertain refunds on goods which have been sold in a completely broken state. I would not advise anybody to buy electrical goods from this company unless they are sold as sealed. If your item turns out to be faulty, broken and unusable you will not be given a refund. John Pye Auctions are lauded as one of Britain's fastest growing businesses which is all very well and good but not if they are doing it by cheating their customers.

Had a issue with the courier and damaged goods that was professionally resolved in a timely manner by Persephone very happy with the process

Staff at Marchingron site are always pleasant & helpful. Had the odd error with listing's although Maya & Cody in the office went above & beyond to resolve for me. Keeping me updated & in a timely resolution. Great service!
Office Staff at Chesterfield site could take some training from these guys! If there were awards for zero customer service, Chesterfield you won it!

Beware, modern scam. They also do have insiders that will bid anonymous just to increase the price.

didnt give an answer on my questiion ... was issue with payment.. after they blocked me and didnt give me answer