Joseph James Furniture Outlet Reviews 

Sarah is amazing.
She is very helpful and efficient
Helped me find the right item.

I was a little remiss on my review of joseph james and i apologise fir missing out the most important person who was kevin who actually took us through the process of buying our 2 lovely sofas which were delivered on sunday 16 th august.He was extremely courteous kind and considerate.my husband is blind and uses a wheelchair.kevin was very helpful with explanations and sevice cant speak more highly.would certainly recomend and buy again if needed.

I have purchased a few items from Joseph James and I’m very happy with my orders. I have experienced an issue with delivery, however Joseph and James managed to sort the issue and was extremely helpful and accommodating to rectify. Very great customer service.

Good price on furniture village products. good customer service and prompt delivery. Spot on .

We recently bought a lovely corner grey sofa with two re-cliners which is gorgeous. Also the lads who delivered it on Sunday were so lovely and helpful and polite ! Thank you Joseph James, this is the third sofa we have bought from you and you never fail to impress ! 💕💕💕

I have recently found myself in the St Helens branch where James helped me find the perfect bed for myself he was extremely helpful and made the hole experience stress free

I went to the St Helens branch and James helped me look for a couch and was very friendly and polite and i managed to find the one i want with his help. Thank you James

James from St Helens was very helpful when I visited. Answered all of my questions, was very polite and well mannered.

Recently attended the St Helens store as I needed a new bed I was Greated by James he was extremely helpful went through all the options and he made sure my purchase was the correct bed for me.
10/10 lovely experience

Can’t recommend enough. I bought a couch from the St Helens store, great quality and great service. Big shout out to James at the store for sorting me out 👍

Just been to St Helens branch, James was very helpful and made a purchase, it was all very smoothly done, thank you James

Had a video call with Rob. He showed me the sofa and chair and let me see it reclining. I was able to see all the sides, no marks or scratches. There was no sales pressure. He left it with me to decide and said to contact if I had anymore questions.
I decided to purchase and it was seamless. Booked delivery, they kept me informed and telephoned 30 mins before arriving. They moved my old sofa out for me, put my new chair and sofa in place. Unpacked and removed all packaging and plugged it in and checked all was working correctly.
5 star service, I got the sofa and chair I wanted within a week and saved £1800.
One very happy customer. Highly recommend.

Great experience coming in and buying a sofa Leah after having had a house fire. She was so friendly and very helpful with us such a great change from a business. Thanks so much

Disappointing experience

The website support was excellent — the consultants were friendly, helpful and always answered my questions. 10/10 for customer service.

Unfortunately, the sofa I received was advertised as brand new, but it clearly appeared to be used. It had animal hair, damaged legs, tears and visibly worn/pilled fabric.

The delivery date was also changed several times, despite me taking a day off work to receive it.

Overall, I’m very disappointed with the product and delivery. Unfortunately, I cannot recommend this company.

Very helpful and answered all questions . Delivery was quick and hassle free

Great value and service from the visit to the website, arranging delivery and the friendly staff assembling the sofa in my home.
Well recommended+++++

Ordered Sofa on Tuesday delivered Friday excellent communication and updates. Delivery guys excellent. Top class from start to finish

Great service from ordering to delivery

Sarah has been remarkably helpful and friendly. She has listened carefully and matched what we required. We have bought a table and sofa and we are very pleased.
Thank you!
Roberta