Joseph Joseph Reviews 5,112

Impressive service after I made a delivery address error when ordering. Automated reply to my email was swift and polite & then a human email followed saying they’d contacted the courier.
Joseph Joseph products are great and I’ve used them for years.

Contacted Joseph Joseph customer service re: replacing a ripped laundry bag. Amina was amazingly helpful in sorting out my request. Great products and great service!

Bought easy-store corner shelves set, but they fell down 3 times within 6 months and broke. Contacted Joseph Joseph's customer service via online chat, Mariela was very helpful and sorted out the issues efficiently and professionally. Since the product has been discontinued, she issued a refund to me. No hassles. Would highly recommend given how good the after-sale customer service is.

Annalise was extremely kind and very prompt in her response. She immediately explained how to resolve the issue and directed me to the exact replacement part I needed. I’m really satisfied with the service I received.

Mariela asked specific questions to take pictures of the product and guided me to identify the product code and quickly resolved by sending me a replacement product which I hope will be ok. Thank you Mariela.

Very swift, friendly response from Annalise who very helpfully arranged a product replacement.

The responsiveness of Ruth of customer service was excellent. We had an issue with the lid of the Food Caddy bin we had purchased. Ruth gathered all the evidence she needed to ensure we were genuine and rectified the issue promptly. Her response and prompt rectification of the issue was greatly appreciated. Ruth made me feel like a valued customer. Thanks again Ruth!!

My customer service intervention was very good, thank you Kokila for being so fast and understanding.

The luxury look and efficiency of the design, especially being able to keep colours separated, actually makes me more motivated to do the laundry :)

I did had an issue with a laundry basket that arrived with stains, which was disappointing at first. But Annalise from customer service responded quickly, showed understanding, and arranged a replacement without any hassle!

Overall, I’m very satisfied with how the issue was resolved and the level of customer service provided. Thank you for turning this into a positive experience.

Order the new Ultra Mop, has issues leaking down the sides and inside the mop spray area itself, CS just said they need product teams to review it, it's brand new! clearly there is an issue with the mops

Mariela helped me replace my faulty bin super quickly, thanks so much!

I have a Joseph Joseph kitchen drainage rack, which is rusting away. I asked if I could buy a replacement rack.

Apparently I can't.

So I'm stuck with a rusting drainage rack on an £80 product.

Apparently the rust is wear and tear and according to a spokesperson, if I'd wanted to avoid it, I should have wiped it down with a dry cloth after use or hung it out to dry.

hmmm.

I have bought many things of the years
I love the look and the quality of the items I had a problem with an item I bought years ago and contacted them via them website, they got back to me really quick and resolved my issue even quicker than I could have hoped for.
I will continue to buy their products for my family and will continue to buy them as gifts for my friends and family as I absolutely love this brand x

We bought one of their premium bins two years ago — and it exceeded every expectation. The quality was even better in person than in the photos. We loved it and used it daily without a second thought.
Then disaster struck — the pedal mechanism broke. We were gutted. We started looking for alternatives but honestly couldn’t find anything that compared, and were almost ready to just buy a replacement at full price.
That’s when we spotted the 10-year guarantee on their website. We decided to reach out, even though we no longer had the receipt — just a bank transaction as proof. Honestly, we weren’t expecting much.
But Kokila from the support team was absolutely incredible. She handled everything efficiently, took our bank transaction as valid proof, and arranged a discount coupon so we could get a new bin. The whole thing was resolved in just a few days.
We have several Joseph Joseph products at home and we’re not switching to anything else. Kokila — you’re the best. Highly recommend this company to everyone.

After encountering an issue with the courier (DX) - the customer service provided to me by Annalise was absolutely outstanding. The customer service I received had the perfect balance of politeness, empathy, understanding, and efficiency.

Jospeh Joseph products are great quality and I have many of their items. Recently, I had a problems develop soon after purchase - the team were very supportive and issued a replacement soon after I reached out to customer service. (A big shout out to Ruth who was understanding, supportive, and a great communicator!)
highly recommended!

Great service. Amina resolved our issues with no fuss, great experience.

I received excellent service from Amina in customer service today when I had a problem with a stainless steel pan. Her communicative response was both friendly and helpful and my problem was dealt with very efficiently. Thanks again Amina.

It was easy to get the correct information needed

I had bought Joseph Joseph Nest bakeware and one of the trays developed a slight fault. It was under warranty and the customer service that I received from Amina to resolve the issue simply could not have been better. Quality products backed by outstanding service.