Shopping with joybuy is a bresase, It would be also fantastic if you could offer payments per mountly installmemts for more expensive stuff. As an improvement plese send me emails at least in ingli... See more
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The ordering and payment was great. I ordered a big home appliance, a fridge/freezer combi. The delivery was extremly quick, orderd one day prior and get it next day along with excellent delivery serv... See more
I’m really happy with my experience with Joybuy so far. The product availability is great, and the prices are often much better than what I can find elsewhere. One thing I really appreciate is... See more
The speed of delivery was amazing it arrived within the time asigned and the delivery staff were curtious and polite. I am now thinking of terminating my prime membership due to the inadiquate service... See more
Company details
Written by the company
Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.
Contact info
Netherlands
- support@joybuy.com
- www.joybuy.nl
4.6
Excellent
22k reviews
Asks customers to review
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Great products/ great prices/ fast shipping
Great products. Great prices. Super fast delivery. Im absolutely satisfied with your shop 😎✌️
9 August 2026
May use AI-assist with repliesRead more
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Disappointed
Disappointed! I ordered an e scooter helmet, and the person who assigned the delivery address has put the wrong address on the package. Easy to say that i was half a day home waiting for the package to arrive and all of a sudden my status showed “ wrong address” The PostNL couldn’t do nothing because of the privacy rules so the package went back to joybuy. I contacted the costumer service for a resend of the package and their answer was that if they send it again it may occur the same problem and that the article i want is not anymore in the stock.. You just sent me the article i wanted and it went back to you… how you don’t have it??? How? I wrote the address complete and correct when buying the product from them… so they would supposed to have my correct addres.. anyway.. waste of time, energy and nerve and their costumer service sucks and is very slow… Never again! Rather Stress buy then JoyBuy! :(
5 September 2026
Reply from Joybuy
Hi there,
Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn’t arrive as expected, and we are truly sorry for the delivery error.
We’ve already emailed you about your order to provide further assistance. Please check your inbox as well as your spam or junk folder for our email. Once we hear back from you, we’ll move forward promptly to resolve this matter.
As a token of our appreciation for your patience and to compensate for the inconvenience, we have added a coupon to your Joybuy account, which you can use on your next purchase.
We are continuously working to improve our delivery and address verification process to help prevent similar situations in the future. We appreciate your patience and understanding, and hope to have the opportunity to serve you better going forward.
Should you have any further questions, please do not hesitate to contact us anytime at support@joybuy.com.
Warm regards,
Claire
Joybuy Support Team 🌟
I bought a whole set of large home appliances.
I purchased a complete set of large kitchen appliances from your website, including a washing machine, refrigerator, oven, microwave, range hood, etc. Your customer service and product quality are impeccable. The only area I think needs improvement is your delivery service.
First, because my apartment building has a small elevator and staircase, large furniture and appliances can only be brought in through the window via an outdoor elevator, but your delivery service doesn't offer this service.
Second, your delivery service doesn't allow specifying a time. If you could specify a time slot, such as 10-11 am on a particular day, I could go and rent the outdoor elevator in advance. However, your delivery service doesn't offer this support either, which limits my choice of subsequent appliances, preventing me from purchasing many large ones.
I hope you can improve your delivery service for large appliances.
I wish your website continued success.
5 September 2026
Quick delivery and nice items ,I love…
Quick delivery and nice items ,I love my kettle oready
5 September 2026
京东 (JingDong) in Europe, thanks!
5 well-deserved stars! So happy to find my favorite items at Joybuy. Delivery was as promised, on time, and the packaging was exceptional! Thank you.
5 September 2026
So far - so good!
I have ordered twice from Joybuy (an iPad and Nintendo accessories). Both times I've been impressed with the delivery logistics. Delivered on time (next day) and really good delivery communication.
This may be becoming my new favourite online shop. Keep it up Joybuy!
5 September 2026
Excellent price and delivery
Excellent price and delivery. I bought three TCL mobile air conditioners at an autumn sale. 40% off and delivered the next day to Flanders.
4 September 2026
I bought 2x TCL tv and I am satisfied…
I bought 2x TCL tv and I am satisfied with Joybuy. Fast delivery and units are without issues..
5 September 2026
Nice and fast enough
3 September 2026
Fast and on-time delivery
Fast and on-time delivery, user-friendly website, Interesting price reductions, a wide-array of products (this last point can be improved upon by adding more products)
4 September 2026
This time I bought egg but they are not…
This time I bought egg but they are not good protect my egg is broken 4 eggs
4 September 2026
Reply from Joybuy
Hi there,
Thank you for informing us about this issue. We fully understand how disappointing it is to receive a damaged item.
The replacement for the damaged item has been processed and the new order will appear in your order list very soon.
We are working with our logistics partners to improve packaging to prevent similar issues in the future and hope to provide you with an even smoother shopping experience next time.
If you have any other questions, please feel free to contact support@joybuy.com. Thank you for your patience.
Warm regards,
Claire
Joybuy Support Team 🌟
Everything good and fast
Ordered saturday and received on Sunday without any issues, well packed and with great prices
4 September 2026
My problem was that i paid more money…
My problem was that i paid more money to collect my old integrated fridge and when the came to my house they said that they don't know how to take out the fridge. They gave me a telephone number to get in touch but nobody answers the phone. And of course they never gave my money back. Really disappointed.
16 June 2026
Unprompted review
Reply from Joybuy
Hi there,
Thank you for sharing your experience with us. We sincerely understand how frustrating and disruptive it is when our service fails to be delivered as promised.
We can confirm that a refund has been processed for the inconvenience we've caused you. Your feedback has been shared with our delivery and installation teams to improve communication and service clarity in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out at support@joybuy.com.
We hope to offer you a much smoother experience next time.
Warm regards,
Claire
Joybuy Support Team 🌟
Ordered my bike and got delivered…
Ordered my bike and got delivered without the basket. I have followed up for weeks, and they always say the are checking the situation. result, end of summer, no basket on my bike, there is also a scratched on the bike btw!
horrible customer service.
7 September 2026
Unprompted review
Reply from Joybuy
Hi there,
Thank you for sharing your feedback with us.
We are actively looking into what happened and have replied you an update via email. Please kindly check your inbox or spam folder later today. As soon as we hear back from you, we'll move forward with the solution you prefer.
We truly appreciate your patience and understanding while we work this out for you.
Warm regards,
Claire
Joybuy Support Team 🌟
It was my first order
It was my first order, and everything went smoothly. The package was securely packed, and the shipping company was prompt and professional. I’m very happy with my first experience.
31 August 2026
Supposed to deliver same day waited in…
Supposed to deliver same day waited in all day then 10.40 pm they cancelled shocking service lets see if they deliver the next day
6 September 2026
Unprompted review
Reply from Joybuy
Hi there,
Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn’t arrive as expected.
We have looked into your order and found that the delivery was unsuccessful. The parcel has now been returned to our warehouse. A refund of your order has been processed, and you should have already received the amount in your account. As a gesture of goodwill, we’ve also added a voucher to your Joybuy account.
We are continuously working to improve our delivery process to ensure smoother experiences for our customers.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
Warm regards,
Claire
Joybuy Support Team 🌟
Worst postal experience
Worst postal experience, their Post Nl service is very lazy , they never deliver to the home address but by default they deliver to a nearby shop where we have to go and collect. They should replace post nl by bpost atleast you have choice to get it delivered to a preferred location if not to home.
3 September 2026
Reply from Joybuy
Hi there,
Thank you for sharing your feedback with us — we really appreciate it.
We understand the delivery didn't go as planned, and we're here to make things easier for you.
You are welcome to set your preferred delivery options via the PostNL website, or choose a PostNL pickup point directly when placing your order on Joybuy.
Your parcel will be sent to a pickup location, where it will be kept ready for your collection.
If picking it up doesn’t work for you, please feel free to email us at support@joybuy.com. We're happy to help you figure out a solution that suits you best.
To sincerely apologize to you, we have added a discount coupon to your Joybuy account. We hope this gesture can help you regain trust, and we will continue to strive to improve the delivery experience in the future.
We’re here to support you through this — just let us know how we can help.
Warmly,
Claire
Joybuy Support Team 🌟
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