JS Law Reviews 

5,901
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, keeping everyone fully informed, and making the entire residential property buying or selling process completely smooth and stress-free. People also genuinely appreciate the intuitive online portals, automated updates, and exceptionally responsive communication from their dedicated legal professionals. Some reviewers were not happy with communication, mentioning significant difficulties reaching their assigned conveyancers or getting timely replies to important emails. A few consumers additionally noted that phone calls often went completely unanswered and urgent messages were frequently ignored during critical stages.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support throughout property... See more

Service

Users describe positive interactions with service, highlighting efficient communication and helpful staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt responses and... See more

Response time

People report positive experiences with response times, noting that staff act promptly and reply to emails... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Than... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professio... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,901)

818 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am a profoundly Deaf sign language…

I am a profoundly Deaf sign language user. I was refused service from this firm for my purchase conveyancing needs because I cannot use the voice phone! They obviously haven't heard of the Equality Act 2010. I have found a wonderful caring solicitors since. First time in my 66 years that I've been made to feel rejected and discriminated against. AVOID!

20 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Thank you for supplying your case-reference number, this will enable us to locate your case and escalate the issues that you have raised.

Kind regards,
JS Law

Rated 5 out of 5 stars

Irfaan has been extremely professional…

Irfaan has been extremely professional and enthusiastic from the start, and I'm pleased Chelsea recommend JS law.

22 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Marcus,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Irfaan Hafejee has dealt with my…

Irfaan Hafejee has dealt with my purchase with courtesy and capability with what was a difficult transaction. He explained it all with patience and comprehensive knowledge of all information needed from me. I have no problem with giving him and JS Law a 5* review and will be using them for any other solicitor requirements.

21 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Lynn,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 5 out of 5 stars

Really pleased with the service from Ruby

I'm really pleased and appreciate all the patience, help and support from Ruby - especially with all the questions I asked and emails I sent. She replied pretty quicker - as I navigate through purchasing my first property. It's been a pleasure working with her.

20 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Mohammed,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service from Ross throughout…

Excellent service from Ross throughout when selling our property. Always answered questions or emails promptly. App easy to use and far less time consuming than via the traditional route. Also cost effective. Would highly recommend.

20 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Carole,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

The conveyancing service was online and…

The conveyancing service was online and the portal was clear and easy to use. When I did need to speak to my solicitor she was quick to respond and explained things clearly. I would be happy to recommend JS Law and Aisha Khan particularly as I couldn't fault the service Aisha provided.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Irfaan Hafejee is brilliant

Irfaan Hafejee is brilliant, always took the time to answer my many questions as a first time buyer.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Nicole,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Tirelessly professional and helpful

I have used a few conveyancers over the years, and this is the best firm I've used. The sale of my home fell through four times over the course of a year, and the solicitors just reinitiated all the paperwork without complaint every time.

They were also extremely quick to respond to queries, and tirelessly polite and professional. I highly recommend them.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Amanda,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

I had the pleasure of working with Nadia...

I had the pleasure of working with Nadia Iqbal to release our mutual clients LISA funds ahead of completion.

Nadia's quick, thorough, friendly replies allowed the process run with ease.

Thanks again Nadia!

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Abi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Nadia.

Kind regards,
JS Law

Rated 5 out of 5 stars

I’m really pleased with the service…

I’m really pleased with the service from Ifraan Hafejee at JS Law. He handled my first property sale and made the process smooth and straightforward. Communication was always prompt and clear, and I particularly liked their online portal, which offered live updates throughout the transaction and made it easy to keep track of progress and any tasks that needed my attention. I appreciate how quickly everything was completed and would recommend them.

19 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great service, kept informed on all steps

We had Zoe McLeavy handle the purchase of our first home and the service provided was excellent! We were kept informed every step of the way, no chasing required and if anything Zoe had to chase us on a few occasions! Thanks!!!

22 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Victoria,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Zoe.

Kind regards,
JS Law

Rated 2 out of 5 stars

Very unresponsive and slow

Very unresponsive, it takes them so long to process one document, and when you try to reach out to them just no response at all, straight to the voice mail. I understand you might be busy, and I work in Sales as well, but I never leave my customers ghosted. At least just give a quick email update in the case, it takes less than a min to say we are working on it.

Especially when it is mentioned consistently that this purchase is urgent from the start.

18 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jegor,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommended

I cannot recommend Alina more highly. She was so helpful and supportive and remained professional in circumstances where there were difficulties with the seller’s solicitor. I would use her again in a heartbeat!

18 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Jodie,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 1 out of 5 stars

Very appalling service and would not…

Very appalling service and would not recommend them to anyone. However, you can use them at your own risk.will never forgive them for the distress they put us through. Wish there was a zero rating star

30 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Moses,

Thank you for bringing this to our attention. At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

The Eway app and Aisha Khan

The Eway app and Aisha Khan made our experience a very pleasant one. Quick responses and the app let's you know what's happening (especially when the conversations doesn't include the buyer/seller). I'd definitely use again.

8 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and that you found our online case management service helpful.

kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service by the team

Excellent service by the team, in particular Kelly Hulley who was extremely diligent throughout the whole process providing regular updates throughout the selling process.
Overall great service.

15 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Simon,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Kelly.

Kind regards,
JS Law

Rated 5 out of 5 stars

Incredibly helpful

Kelly was incredibly helpful throughout the process, and always quick to respond.

14 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alex,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 4 out of 5 stars

This was the first time using JSLaw.We…

This was the first time using JSLaw.We we were baffled at times using the EWay system as we are not good with technology.However we got through it with patience from Aisha Khan.Gave 4 stars mainly for all done on internet as husband prefers face to face.

14 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Angela,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

As I First time buyer I used JS Law & I…

As I First time buyer I used JS Law & I couldn’t complain one bit! From start to finish they have been amazing. I had Fiona on my journey and she was absolutely outstanding! Everything went so smoothly and the app made it 100x easier to keep up to date with how it was all going! Big thank you to Fiona!

14 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Connor,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Fiona.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommend JS LAW

Highly recommend JS LAW. We have almost finished the process of buying and selling with Alister Powell and he has been fantastic. Thank you for all your help it is much appreciated. Emma & Jack

13 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Emma,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

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