J&S Accessories Reviews 

316
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and exceptionally knowledgeable staff who provide expert guidance on choosing appropriate gear, helmets, and safety equipment. Consumers genuinely appreciate the excellent in-store service, noting that shopping environments are pleasant, welcoming, and assistance is always readily available. However, some reviewers were not happy with online purchases, mentioning unexpected sizing discrepancies or receiving items that appeared previously used or defective. A few other people also felt that certain staff members could be unhelpful, dismissive, or lacked proper follow-up regarding customer support and returns. People shopping online experienced delays or poor communication when trying to resolve issues.

What people talk about most

Product

Customers had ambiguous experiences with product offerings. While many reviewers praised the vast selection,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their extensive product knowledge, patience,... See more

Service

People report positive experiences with service, often highlighting helpful and knowledgeable staff members... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of experiences. Many reviewers... See more

User experience

Consumers find user experience to be delightful, praising the friendly staff who provide expert advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really helpful and impartial advice on purchasing my first decent helmet and bike security. Ended up with an Arai Debut and didn't feel pushed to spend more which makes for a much better experience.... See more

Rated 5 out of 5 stars

I couldn't fault them even if I tried. Absolutely stunning customer service, within an hour of my first email the entire situation and refund were sorted. I see so many people who have had negat... See more

Rated 5 out of 5 stars

I have been in a couple of times and always had the privilege of seeing Andy every single time, he has always been extra helpful on my journey of getting a bike and my gear needed. They helped me setu... See more

Rated 5 out of 5 stars

Such a positive experience at the Witney, Oxfordshire branch. I had spent ages trying to source a particular replacement helmet and, mindful of the need to try before you buy, telephoned the branch a... See more


4.1

Great

TrustScore 4 out of 5

316 reviews

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No recent history of asking for reviews

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4.1

All reviews

(316)

86 reviews in the last 12 months

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Rated 1 out of 5 stars

Rang ahead

I rang up on a weekend and spoke to a guy, (won't mention any names) who said he would be happy to wait a little after closing (18.00) on a week day, so I could try some stuff on and get bits in for me. I've just rang again to confirm it would ok, just got to the store 18.03 . Basically wasn't wanted in the store or allowed to try anything on. I was about to spend near a £1000 in store but now, I won't bother coming to your store again.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Leicester Branch

Leicester Branch - Excellent Service

I thought I’d just drop you a line to say a big "thank you" for ordering / getting my new Shoei helmet delivered today.
Everyone was so helpful in-store and when I wanted a box fresh helmet, it was a quick painless experience to order one from the warehouse.
I only ordered it Saturday 😊, so it was a nice surprise it came so quickly.

Thanks again for the super service
Nick

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Motorcycle clothing

Hi was in here Friday to purchase boots and today
To purchase a jacket , loads of choice not rushed in
Anyway , staff very helpful when asked . Decent
Pricing for quality products.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

J&S Leeds, Great service

I went into the Leeds store looking for a new helmet. I spoke to a member of staff called Craig who advised me on how to check for correct fitting and different helmets for different riding styles, and he had the time to go through a lot of helemts with me and check them all for fitment - Thank you very much Craig.
I have had a few helmets over the years but this one is the comfiest by a long shot.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team.

Been today to return and purchase a new helmet, lads were fantastic great help and let you look around with no hassle. Brilliant staff! I will be back for some more gear later.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say! Faultless! Went in and was greeted and helped straight away from Anthony! Ended up walking out with the new insta360 x5 and a new helmet for my daughter! Loved it as the staff actually have a laugh with you and youre not speaking to robots etc

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Five 🌟

Excellent service from Danny at the Leeds branch, he handled a warranty issue on my sat nav quickly & politely, replacement item was sent out on a next day courier service. Very happy customer here. 👍

21 June 2026
Unprompted review
Rated 5 out of 5 stars

I've been shopping with J&S in store…

I've been shopping with J&S in store and online for a few years now, service and product range is always excellent. Just replaced my touring jacket and as always the service was spot on, so much so I ended up walking out with a new helmet as well!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Had the pleasure of visiting the store…

Had the pleasure of visiting the store in Doncaster. Has everything you need biking related, no pressure to buy anything just excellent advice. Tried on a few pairs of jeans and lightweight jacket for summer but unfortunately didnt have my size but got it all ordered online and came the very next day. Ended up buying a new helmet amd couldn't be happier with the advice and help I had getting the perfect fit. My mate ended up buying new jacket and a helmet as well and also had top notch advice on what to get. I get all my biking stuff from here but had only bought online so wanted to go to the actual shop. Highly recommend paying a visit. Got an excellent little cafe as well just outside, the smell of coffee and bacon sandwiches is a warm welcome. Highly recommend the cafe as well. Excellent all round.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Staff, Great Value for money

I have been visiting J&S Hamilton for over 20 years, so why go back? Fantastic friendly, helpful and knowledgeable. Their products are varied, great value for money and if you have an issue, they go out their way to help. I can not fault them, over the years have I ever visited and felt out of place or under valued as a customer, NO. They also do not and have never with me, attempted to up sell. Have they given, good quality advice, plus options and I have bought a move expensive item, YES. But it through discussions options, advice and then letting you make the choice.

If you are new to riding, this is the place to visit, if you are old and worn out like me, it's still the place to go for good quality, safe gear and equipment, which is always value for money.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Visited Braintree store today for a new…

Visited Braintree store today for a new helmet and the service and patience from Gavin was outstanding. Highly recommend a visit if you’re looking for any motorcycle equipment and especially for helmet fitting. Very pleased thank you.

6 June 2026
Unprompted review

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