Just Eat Reviews 

As others have said, appalling service.

Food arrived cold. Contacted the restaurant who weren't interested. Just Eat offered £3 in credit. £3!!!

Their customer service is non-existent. Bunch of absolute chancers.

Won't be back!!

Just a scam. I have ordered a drink and it was broken into the food straight to the garbage bin. THey refused to refund with an automatic email. Just a SCAM will avoid this forever!

Just letting scammers run unchecked on their website. They have companies which advertise super late times with which they claim to be open yet the shop itself is not. I ordered from popeyes and KFC on separate occasions both around midnight but the hours listed go till 4am. Whoevers is running accepts the order so you can't cancel for a refund then allows the time to tick on and on without ever assigning a driver and will claim it's been delivered when you complain in the morning. I drove past this chain at 2am and it was shut with the lights off so clearly not making my order. Just eat refused a refund despite me never getting food or having any driver turn up and ask for a code.

Very disappointing. A nearly £50 order arrived cold, soggy and burnt, with most of the food having to be thrown away. Just Eat offered only £11.01 credit and, despite reviewing the complaint, refused to reconsider. This wasn’t simply an issue with temperature, the food was not acceptable. After how this was handled, I’ll be avoiding Just Eat in future.

Ordered about £25 of food from burger king in canary wharf with delivery and service it was about £28 and was really looking forward to it as its a rare treat for me. Id saved it for the end of the week and l only get 1 takeaway per month.
Burger king packed 2 orders mine and another customers and sent it with my delivery driver.
He gave me their order and disappeared before l could even check it. This customers order had items l dont eat or drink so they were not consumed and my order was more expensive than theirs too.
I provided them with 3 forms of proof, my original order email receipt, photos of the food items still wrapped with labels on, and the other customers receipt that was taped to the bag to show the difference in orders. I also got in touch with customer service within 3 minutes of receiving the food, l also called Burger King and said l got the wrong order and they said not our fault its down to just eats driver and to contact them as they had no way of contacting the driver.
Just eat replied with the usual line of sorry you went through this frustrating experience and thanks for letting us know, but sorry at this time we cannot issue a refund.
I messaged back with are you kidding me? I couldnt have provided more proof and you're doing this! Im recalling the money through my bank and putting this online everywhere l can put it, how dare you rip paying customers off like this?
The next day a human emailed me with the sorry blah blah same old nonsense. Can l please send the photos of what l recieved and the receipts. I did so and the next day they came back to me again with the same sorry you experienced this and we will take this feedback on board but we are still not able to refund you at this time as it is not in line with our policy. So some other stranger gets bought a £30 meal by me and l get what? A cold portion of dry chips, a tiny burger, half a cup of a sickly synthetic frozen fanta drink that went straight down the sink lest my teeth explode from drinking this overflavoured over sugared concoction, monster energy drinks that are still sitting in my fridge now waiting for anyone to come to visit and drink them because l wont, and some BBQ sauce which l hate anything bbq. l ordered a triple cheese whopper, onion rings, cheesy bacon loaded fries, and 2 tubs of cheddar cheese sauce and a salted caramel milkshake.
F. You Just Eat, thats theft your keeping money thats mine when l didnt get my items. I deleted my Just Eat account the following day and blocked all their promotional emails. I cant believe l paid for that driver to screw me over. Maybe if they stopped using illegal immigrants that cannot speak or read English it would happen less, you have to be able to read the customers order and address at the very least. Literally thousands of people are having my issue with them as well, most dont get any food delivered at all and dont get a refund. I guess l was lucky to of received any food at all even though it was cold and not mine. Never again. AVOID, AVOID, AVOID, Youve been warned, these guys are straight up scammers now!!

​We ordered a meal through Just Eat that simply never arrived. When we contacted customer service for a refund, Just Eat refused to take responsibility and told us to take it up with the restaurant directly. When we contacted the restaurant, they confirmed what common sense dictates: they do not hold our payment and cannot process a refund—it has to come through Just Eat.
​
This is disgraceful buck-passing. Just Eat is more than happy to collect our payment and pocket their service fees, but the second an order fails completely, they wash their hands of all accountability and ignore basic obligations under the Consumer Rights Act.
​Leaving paying customers trapped in a finger-pointing loop between platform and restaurant while refusing to refund money for goods never provided is unacceptable. We are now escalating this through a formal bank chargeback.

​Save your money and use a delivery service that actually protects its customers. Appalling service.

Ordered KFC at 6.20 for delivery at 7pm. Order was due to come between 7pm and 7.20. Waited and waited. Then it says delivery between 7.50 and 8.15. Then it kept getting later and later. I reported this and cancelled my order. Disgusting service and not the first time either. Just eat - you need to look at your company. service and staff. You are a very sub standard company now. Perhaps it’s time to let somebody who knows what they’re doing take over from you

How many time can someone order and the delivery driver has stolen your food it’s short or it says it’s turned up and it hasn’t and you can’t at all get just eats to help let alone refund your money scamming company trust your delivery drivers disgusted

Got food delivered, the juice was in a bag and i didnt realise it had spilt until it was all over the floor, couch and our food. When we asked for a refund due to the mess of the food we got told they reviewed it and didnt find anything wrong. Why couldn't we have recieved a refund since the food was ruined and the drink was almost empty.

Ordered on Just Eat. Courier did not deliver the food. Went to the restaurant to find out where my food was. Restaurant said it had been given to the courier and now the matter was between myself and Just Eat. I ended up buying and paying for all the items again from the restaurant (so basically paying twice). Complained to Just Eat who denied my claim and despite sending them 2 receipts (theirs and the restaurants) for two purchases of food they point blankly refused to refund.
After nearly 2 days of complaining and telling Just Eat that clearly theft had taken place by their courier and that the matter would now be reported to the police, they finally reimbursed me for the food I had ordered on their app. They have terrible customer service and if possible, people should really try to boycott this company until they improve.

Ive been a customer with just eat for 10 years. Recently ive decided to close my account as I got food poisoning from one of their deliveries and they would not take any action or issue a refund.

Really disappointing experience with Just Eat — and the customer service made the whole situation far more confusing than it needed to be.

I ordered food through Just Eat which never arrived. My order was due to arrive at approximately 6:35pm, but nothing turned up. I actually drove to the restaurant myself at around 8pm to try and find out what was happening — only to find that the restaurant was completely closed.

I contacted Just Eat to explain the situation and provided evidence, including a photograph showing that the restaurant was closed. Despite this, I was initially told that I would not be receiving a refund for food that I had never received.

What made the situation even more frustrating was dealing with multiple different customer service representatives about the exact same issue. I was told no by three different people, which was incredibly confusing and not helpful at all.

Just Eat really needs to look at this process. One customer query should be dealt with by one person from start to finish, rather than passing customers between multiple representatives who seem to be giving separate responses. It felt like I was constantly having to explain the situation again and again.

I was simply asking for a refund for an order that never arrived. If Just Eat believed the order had been delivered, I asked for evidence of this — including the exact delivery time, the driver’s GPS/location information, any photograph taken by the driver, or any other evidence showing where the food had supposedly been delivered.

I wasn’t provided with any of this.

Eventually, after several emails back and forth and explaining that I would be taking the matter up with my bank and that I had Ring doorbell footage available to prove the food had not been delivered, the situation was finally reviewed properly — and thankfully, I did eventually receive my refund.

But my question is this:

How can a customer place an order through Just Eat from a restaurant that appears to be closed, never receive the food, physically go to the restaurant themselves and find it closed, and then initially be refused a refund?

Either there is an issue with the restaurant accepting orders when it is closed, or there is an issue with how Just Eat is handling situations like this. Either way, this needs to be properly looked into.

People work hard for their money. Customers shouldn’t have to spend hours sending emails, providing evidence and threatening to contact their bank before being taken seriously when they have paid for something they never received.

And looking at the reviews for the restaurant involved, this doesn’t appear to be an isolated concern either.

Please take this feedback seriously and investigate what is happening. Just Eat needs to remember that customers are the people paying for the service. Don’t bite the hand that feeds you.

I hope this helps improve the process for other customers, because this should never have taken multiple representatives and around eight emails to resolve.

Used cinnamon garden express for 1st time
NEVER AGAIN. Called and driver said he'd been banging on door, not my door as windows open and I'm sat by it. Then received a msg saying had been banging on door and left outside. Not my house it wasn't. They aren't answering calls so 26£ wasted and no fricking food. Absolutely abysmal, tossers.

I have no idea why I’ve used this company again, I’ve just finished a 14 hour shift. I was looking forward to a little bit of food and then bed. My order just arrived, which was the wrong Restaurant the wrong food and shrug shoulders saying not my problem… I called the restaurant (I won’t say which one but they do buckets) absolutely couldn’t give a shit and blamed just eat. Perhaps if you had English speaking delivery people then these things might not happen. Shambolic crap.

We made an incorrect order and cancelled it immediately. We were told the order was cancelled but our money was taken anyway. It is absolutely impossible to resolve anything with Just Eat as there is no way of contacting them. They just hope you will go away. Sadly there are hundreds of furious customers like us. People should be aware!! If it all goes to plan, great, if it doesn’t tough luck!

Horrific customer service.
These people simply refuse to deal with complaints properly.

Order 926364151 at Mama's Peri Peri was rejected by the restaurant. My £10 account balance was taken at checkout and never returned. Support keeps sending template emails about 'new promo codes' instead of restoring my cancelled balance. Unacceptable customer service.

Had a delivery driver ravvan in Birmingham, couldn't speak English now don't know if he was illegal, cake delivered in a bike and half melted.
He took 15 minutes to issue refund from a friend he was on the phone too.
Why have drivers who can't communicate

I am diabetic and disabled, I use just eat regularly, I am appalled at how I have been treated by Just Eat and Co op Rigand house Hove.

I put in my food shop with the last of my money until I get paid, £31.00 order the princely sum of £18 being for food for 10 days ( rounding up). The Co op had run out of most of my order, I asked for my refund to be expedited due to being diabetic and being without food putting my life in danger... Just Eat have dragged heels on refund they have promised and when pushed to expedite due to my health concerns they have cancelled refund... I REPEAT I AM DIABETIC AND THIS PUTS MY LIFE AT RISK. I am a loyal customer of Just Eat as disabled and find this appalling

⚠️ Legal Scamers**Please be aware when ordering from Just Eat\.**

I placed an order and cancelled it only **2–3 minutes after placing it**, but Just Eat still kept my money even though I never received the order\.

I am extremely disappointed with this experience\. I believe customers should be clearly informed about cancellation charges before they are charged\.

I am sharing my experience so other customers are aware and can check the cancellation and refund policy carefully before ordering\.

I will also be taking my complaint further and asking the relevant authorities to look into the matter