Just Eat Reviews 

Absolutely disgraceful. I placed an order and received something completely different. I reported it straight away, but they refused to refund me simply because I didn’t take photos of the incorrect order.

After using their service for several years, I’ve had enough. I’m deleting my account and I’m prepared to take the matter to court. It’s not even about the few pounds - it’s about principle and fairness. If a company makes a mistake, they should take responsibility for it instead of blaming the customer and looking for excuses not to issue a refund.

I won't be using Just Eat again; food was never delivered and neither the restaurant nor Just Eat would respond when I tried finding out what was going on. I raised a refund request the next day and was told they won't refund me. I emailed again asking for an explanation why the refund was denied and just got a response saying "After a careful review, we have confirmed that the original decision stands"
Their phone number only leads to a pre-recorded message telling you to check the Help webpage. Textbook awful customer service.

I placed an order through just eat for kfc. Some of my order was missing so I contacted them and their reply was sorry we can't help you. Terrible service, would never use them again. Customer service is rubbish. Shocking that they can get away with this.

Wow how shocking!!!

I have been a happy customer of just eat since they started!!! But never again!!!

I am 32 weeks pregnant and treated ourselves to a payday treat for us and our 7 year old. A few mouthfuls in and there was an actual fly in my chips and curry!! Obviously the partner wouldn’t want his and I wouldn’t let my 7 year old eat it and I uploaded the evidence with a video of me throwing the food in the bin and just eat refused to do anything about it, they are also responsible for food safety too but they just kept saying as I have said everything I want to I will now end the chat, everyone needs to submit chargebacks to the banks if they are having genuine issues with just eat, but I won’t be using them every again if they think it’s acceptable for anyone to have a fly in their food never mind a heavily pregnant lady

Absolutely appalling customer service. I paid for an order using Just Eat credit, the food was never delivered, and despite contacting Just Eat and explaining what happened, they refused to refund or restore the credit I had used.

So I’ve effectively lost money for food I never received, and Just Eat seems perfectly happy with that. The issue isn’t just the failed delivery — it’s the complete lack of accountability afterwards.

I expected a basic refund for an order that never arrived. Instead, I was left out of pocket and dismissed by customer service.

Very poor experience. I won’t be trusting Just Eat with my money again.

Please don't use JustEat or Dixy Chicken Selly Oak, Birmingham. If I could give both minus 5 stars I would. Placed an order via JustEat today. The order didn't arrive. Rang Dixy Chicken they said they rang the bell but no one answered. Untrue! We have a ring door bell and nobody came. The order would be cold now did I still want it? I said no. All I got was a load of abuse. Contacted JustEat and they said I would not be getting a refund (£17). I'll be boycotting Dixy Chicken and JustEat. Feel like I've been scammed. Very poor service.

Why the hell do i have to become Columbo and gather evidence every time half my order is missing in hopes of getting my money back.

Would give 0 if I could!!

Ordered a McDonals and delivered with items missing from order and refuse to give refund. No reason given. Ignored when asked for the reason for their decision.

Half of our order was missing. The driver took half of our food. Restaurant confirmed via CCTV they handed the full order to the driver. We only received half, but could only check once we gave them the code. We complained to the driver, he ran off on his bike. We emailed the restaurant they confirmed they gave the full order. Emailed Just Eat and say that because we gave the code it appears as delivered therefore no refund can be given. This is a catch 22 situation, how can I check my order is complete if I have to first give them a code, which confirms delivery? Just eat dont seem to hold the drivers accountable in any way. Wont use them anymore.

Terrible company, undermining the laws of this country and putting families at risk. Boycott just eat

Ordered a McDonalds through Just Eat. First of all the delivery took ages to come despite McDonalds being just 5 minutes from my house. When the food came the whole order was freezing. The chips were not fresh as they were all soggy. If I had known it was being delivered on a bike I wouldn't have ordered.
The price should have been £27 but there was a £10 discount but it was still £17, which is by no means cheap.
Tried to get a refund but told by Just Eat that on this occasion I could not get a refund.

⭐ 0 stars — Refused full refund and ignored request for manager

Order arrived significantly late, with food cold, burnt and dry. I complained and requested a refund.

Just Eat initially refused, despite me explaining the problems with both the delivery and food quality. After repeatedly escalating the complaint, they eventually issued £6.06 account credit and £6.06 back to my card, but refused to refund the remaining amount.

I repeatedly requested that a manager contact me. Instead, I continued receiving replies from “Escalation Support Advisors”, despite specifically asking for a manager.

I was eventually told this was their “final decision”, with no manager contacting me and no proper explanation of why £12.12 was considered adequate compensation for an order that was significantly delayed and arrived cold, burnt and dry.

Extremely poor customer service and absolutely no meaningful escalation. I would not recommend Just Eat based on this experience.

I will be deleting my account. Made an order and the restaurant rang within 10 minutes to query the order. They were rude so I told them I’m cancelling the order. Cancelled the order and I know the food has been started as they phone to query but they won’t refund me

Avoid Just Eat UK for any orders. Ordered from Papa Johns Southend at 8.40. Delivered at 10pm cold and inedible and unable to reheat as in hotel. Left with no evening meal.
Apparently that’s acceptable as they cannot refund or compensate
Bet the CEO wouldn’t accept this. But then they probably know not to use the waste of time company in first place. Just take a look at all the reviews - they don’t seem at all bothered.
Shame you can’t leave Zero stars

just eats delivery driver came to my door very late at night, i requested the food be left at the door as i have an anxious dog and didn’t want to wake up the whole flat block, the driver took my code and then ran off with my food, i watched him run to the car with it as i opened the door and realised it wasn’t there, just eat then refused a refund, i’ve fed their driver £20 worth of food then had to re order it and received nothing back for it, so incompetent and will never be ordering from there again.

Made 2 orders over a span of 4 hours.
First order said delivered, never arrived.
Second order the same happened.
No contact from JustEat, just marked it delivered at never received the food.
Has been charged for both orders and now have to wait "a few days" before they get back to me.

Never ordering from just eat. My discount code didnt work and there is no contact for them

Horrendous service. Delivered someone else's order. Sent photos asking for refund as Im significantly out of pocket - and I'd added a tip!!! Just received a generic email saying they won't be refunding me thanks for my understanding!!!! Will be following up, this is daylight robbery.

If I could give zero stars I would but the customer services are useless and pathetic

I ordered various groceries from a Coop grocery store; only eight of my items did not arrive. I contacted the store the next day, only for them to tell me that it wasn't up to them to refund me, even though the items I ordered were from them. They told me that I had to contact Just Eat for a refund. However, when I clicked on the option for help in Just Eat, it simply told me that because my order was more than 24 hours ago, I could not make a complaint, so I was £19.50 out of pocket for items I never received. Never again will I be using either Just Eat or the Coop.