I've used Just-Eat seldomly over the last 3 years. Reliability is very spotty. You cannot place an order in advance, or something gets screwed up in their system. Now, I cannot reach a person to add... See more
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I keep getting my order backed up 15 min every 15 min for no reason. It seems like there is no delivery person in my area and im stuck waiting for food that will never arrive. I cannot contact custo... See more
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I have now tried to make 3 orders on Just Eat and none of them ever arrived. Never got compensation or refunds or anything. Also, the phone number of the restaurants I ordered from, doesn’t exist. Al... See more
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Having had enough with Wolt's severe lack of proffesionalism, I've been ordering food from Just Eat for the last 2 months here in Copenhagen, and I must say that the service has been good so far. It... See more
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Company details
About Just-Eat.dk
Written by the company
Husk at du på Trustpilot anmelder Just-Eat.dk som virksomhed og ikke den restaurant, du har bestilt fra. Vi vil meget gerne høre din anmeldelse af vores hjemmeside og vores service.
Vi vil meget gerne have din anmeldelse af restauranten også!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Just Eat
Written by the company
Contact info
Lyngbyvej 20, 2100, København Ø
- 70208684
- just-eat@just-eat.dk
- www.just-eat.dk
2.0
Poor
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
45 min late delivery, not as agreed
They don’t respect the agreed time for delivery. Once paid, you speak with a useless chatbot without solutions and the the answer is: your order is 10 minutes away, and so on until your food is 1;5 hour delayed.
17 January 2026
Unprompted review
Reply from Just-Eat.dk
Dear Virginia
Thank you for sharing your feedback. We are sincerely sorry to hear about your experience with such a significant delay and the frustration our chatbot has caused you.
It is never our intention to mislead our customers with inaccurate delivery times. We understand how frustrating it is to be told "10 minutes more" repeatedly, only to wait 1.5 hours in total. Providing transparent and reliable updates is something we continuously strive for, and we clearly missed the mark in your case.
Furthermore, we are sorry that our chatbot was unable to provide the assistance you needed. We want to ensure that our customers can get real help when things don't go as planned.
We would very much like to look into your specific order to see what went wrong. Please send an email to us at info@just-eat.dk with your order number, and we will investigate the matter and get back to you.
Best regards, Storm, Just Eat
We waited 2 hours for our food, no appology.
We waited 2 hours for our food on a regular tuesday. We were given an estimate of 45 minutes when we ordered. The delivery time estimate kept moving up and down, so we had no way of knowing when the food would arrive or whether the order would end up being canceled.
13 January 2026
Unprompted review
Reply from Just-Eat.dk
Dear Jakob,
Thank you for your message.
I am of course very sorry to hear that you had an unpleasant experience with us. We fully understand that you expect to receive your food at the selected time, unfortunately unforeseen delays can occur.
The time on the app and website is an average and therefore unfortunately cannot be guaranteed.
Despite pre-ordering and an initial estimate, unforeseen delays may occur, depending on how busy the restaurant is and how many drivers are available.
The delivery time on the app is based on the restaurant's latest deliveries, and if they are experiencing a busy time, this may result in delays.
You will always be able to look at your order confirmation if the estimated delivery time should change or be postponed.
I hope we can give you some better experiences in the future.
Best regards,
Rebecca
Just Eat
Gastronomia Italiana never delivered
Ordered food from Gastronomia Italiana 6 and everything looked good. When the order tracker reached 1 minute, it all reset and changed to "nearly there". 2 hours later I found the restaurants website and noticed it said "Søndag **Lukket**, Åbner igen 30. juni 2026", so I called just-eat on: +45 70 20 86 84, and a really helpful person figured out that the place was in fact open, but the delivery team was busy and that the food would eventually get to me. Thankfully I was able (after 17 minutes of back and forth) to cancel the order and get a refund. This type of thing makes just-eat look bad, but at least their customer service was good.
11 January 2026
Unprompted review
Reply from Just-Eat.dk
Dear Bruce
We appreciate you taking the time to share your experience. We're sorry to hear about the confusion with the order and the restaurant's listed hours.
We'll look into the issues you raised to ensure a smoother experience in the future. We are glad our customer service team was helpful.
Best regards
Delta
Order Not Delivered
Order said delivered (Hillerød). Received nothing. No reply from restaurant. Chatbot had me going around in circles claiming an agent would follow up by email. 16 hours later still no contact from anyone. Deleting my account. I don’t care about a refund. This has left me extremely angry
5 January 2026
Unprompted review
Reply from Just-Eat.dk
Dear Tom,
Thank you for your inquiry.
I am very sorry to hear, that your order never arrived. That is of course very unacceptable, and I am happy that you contacted us.
We are currently receiving a huge number of inquiries and we are doing our very best to answer them all as quickly as possible. Therefore, you may currently experience longer waiting times, including on the phone. I apologize for that, of course.
I would really like to take a closer look at your case so that we can help you and the restaurant find a good solution.
Based on the information you provide here in your review, I am not able to check up on the case. I hope you will contact us. We are available on the phone every day of the week from 10:00-23:00 at: +45 70 20 86 84
I hope to hear from you soon.
Best regards,
Rebecca
Just Eat
Missing items
26 December 2025
Unprompted review
Reply from Just-Eat.dk
Dear Christian
Thank you for taking the time to review us
We are sorry to hear that parts of your order were missing, feel free to either call us on our customer service number 70 20 86 84 or write an email to info@just-eat.dk
Best regards
Delta
Overall good
Having had enough with Wolt's severe lack of proffesionalism, I've been ordering food from Just Eat for the last 2 months here in Copenhagen, and I must say that the service has been good so far. It so happens that when delivery drivers are payed decently it all leads to a good service: simple as can be.
However, I don't perceive any ambition from Just Eat to become a top delivery company at all. They have a good chance now.
29 December 2025
Unprompted review
Reply from Just-Eat.dk
Dear Carmen,
Thanks for your review.
It is great to hear that you have had a positive experience with our service and that you are satisfied with our deliveries here in Copenhagen.
We value your feedback regarding our ambitions. We are constantly working on developing and improving our platform to provide the best possible experience for our customers.
You are always welcome to share further suggestions or thoughts with us at info@just-eat.dk.
Best regards,
Asta
Just Eat
Just don’t bother ordering from them
Order never arrived appalling customer service.
27 December 2025
Unprompted review
Reply from Just-Eat.dk
Dear Amma,
Thank you for your review.
We are very sorry to hear that your order never arrived and that you have had a negative experience with our customer service. Since it appears your order was placed through our UK department, we recommend that you reach out to their specific support team directly for the quickest assistance regarding a refund or investigation.
You can contact the UK customer service team or find more information via their local Trustpilot page and support channels at Just Eat UK.
Best regards,
Asta
Just Eat
Scam
Just terrible experience. Slow customer support, no desire to help. One more advice if you want to order something just use "wolt" 1000 times better
25 December 2025
Unprompted review
Reply from Just-Eat.dk
Dear Solomon,
Thank you for your review.
I am truly sorry to hear that you had a negative experience with our customer support and felt that we were unable to assist you. This is certainly not the level of service we strive to provide.
We would very much like the opportunity to look into your case and find a solution for you. Please send us an email with your order number so we can investigate what happened and assist you further.
Best regards,
Asta
Just Eat
Their support is completely useless
Their support is completely useless. If you are even able to get in touch with their support team, and even when I was able to get through to their support team you dont even get an answer, I atleast havent gotten an answer amd its been like a month or more since I got in contact with them. I wouldnt recommend.
27 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Joachim,
Thank you for your review.
I am truly sorry for the experience you have had with your order and our customer service. I understand that this is unsatisfactory.
Please feel free to send an email about your experience to info@just-eat.dk so that we can take a closer look at the matter as soon as possible. Or feel free to call us at +45 70 20 86 84.
Please note that we are having longer response times due to a higher volume of inquiries. I apologize for the inconvenience.
We look forward to hearing from you so that we can find a good solution to the situation.
Best regards,
Rebecca
Just Eat
bad service + complete lack of customer service
I ordered 2 bagels on a Wednesday afternoon. Instead of the estimated 20-40 mins it took 80 mins. In the first 40 mins they didn't even start preparing the food.
The real problem however the complete lack of customer service. Yet another company who thinks a chatbot counts as one. Needless to say the chatbot didn't even work.
3 December 2025
Unprompted review
Reply from Just-Eat.dk
Dear Zoltan,
Thank you for your message.
I am of course very sorry to hear that you had an unpleasant experience with us.
We fully understand that you expect to receive your food at the selected time, unfortunately unforeseen delays can occur.
The time on the app and website is an average and therefore unfortunately cannot be guaranteed. Despite pre-ordering and an initial estimate, unforeseen delays may occur, depending on how busy the restaurant is and how many drivers are available.
The delivery time on the app is based on the restaurant's latest deliveries, and if they are experiencing a busy time, this may result in delays.
You will always be able to look at your order confirmation if the estimated delivery time should change or be postponed.
However, I am of course saddened to hear, that you couldn't get in contact with us. That is definitely not how it should be.
We are available by phone every day of the week from 10:00-23:00 at: +45 70 20 86 84.
Best regards,
Rebecca
Just Eat
This is the kind of service Just Eat provides…
This is the kind of service Just Eat provides :
You make an order and immediately realise that there is something wrong and it needs to be cancelled, you write to the chat in the next 5 seconds, where they tell you to call the restaurant for them to not make the order, and they link you the restaurant's number. You call and tell them to not make the order, which they confirm.
A week later JE finally tells you you can't be reimbursed because the restaurant was not informed and made the order...and that is because JE PROVIDED YOU WITH THE WRONG NUMBER IN THE CHAT.
They will, of course, not assume their mistake.
Order directly from restaurants anyway, on top of charging you heavy for the service, they take around 50% of the bill from the restaurant, therefore thefood is more expensive through them.
Update to the answer from Just Eat :
A satisfactory income would have been really easy to find if only you had tried :
Assuming your mistake ( providing the wrong restaurant number for cancellation) and reimburse at least the cost you have yourself taken, i.e. likely 40%,maybe 50% of the order, maybe reimburse all of it if you cared about how you treat your clients, instead of quite unpleasant emails.
21 November 2025
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Thank you for your review.
I regret to hear about your frustrating experience regarding the attempted cancellation of your order. I understand your disappointment that we could not reach a satisfactory resolution in your case.
We have noted your feedback regarding the handling of cancellations and your concerns about our service charges to both customers and restaurants.
We apologise again that we were unable to find a mutually satisfactory outcome for this specific situation.
Best regards,
Asta
Just Eat
Never again!!!!
I am getting really tired that JustEat cannot get their shit together! I suggest everyone stop ordering through JustEat. I am so pissed beyond belief. Second time food comes completely cold and I ordered from Taastrup which is 5 mln away and on the track order navigation it shows it is coming from Glostrup and took 40 min and food COMPLETELY COLD!!!
27 November 2025
Unprompted review
Reply from Just-Eat.dk
Dear Vaida,
Thank you for your review.
I regret to hear about your disappointing experience. I understand your frustration regarding the extended delivery time and the incorrect tracking information indicating the courier was coming from Glostrup.
This is not the level of service Just Eat aims to provide.
In order for us to process your complaint and find a suitable solution for you, we kindly ask you to contact us at info@just-eat.dk. Please include your order number.
We apologise again for this experience and look forward to hearing from you.
Best regards,
Asta
Just Eat
Not bad
Not bad. I ordered food and it arrived in a reasonable time.
20 November 2025
Unprompted review
Reply from Just-Eat.dk
Dear customer,
Thank you for your review!
We are so happy to hear that you had such a good experience at Just Eat. That is exactly how it should be!
We hope it continues like this.
Thank you for sharing your review and have a great day.
Best regards,
Rebecca
Just Eat
Horrible experience
Horrible experience. After ordering the food and passing all the estimated time I get a call from the restaurant that the food was ready for past 20minutes and noone there to pick it up. And that the restaurant cannot reach the JustEat service!!! Then I tried to call to costumer service and the agent left me hanging on wait for another 15 minutes while "investigating" then the food arrived cold and not tasty anymore afte 1hour and 20 minutes after ordering, while it was estimated 40 minutes
18 November 2025
Unprompted review
Reply from Just-Eat.dk
Dear Kristina,
Thank you for your review.
I'm sorry that your food was cold when it was delivered, and that it took so long to arrive. I apologize many times, that is definitely not the point at all.
You are more than welcome to reach out to us at our email info@just-eat.dk and tell us about your experience.
Remember to include your order number. We will then take a look at the matter and see if we can find a nice solution for you.
Thank you for sharing your feedback with us.
We look forward to hearing from you.
Best regards,
Rebecca
Just Eat
Incorrect delivery time
Incorrect delivery time, totally useless “chat bot”, that can’t do shit
8 November 2025
Unprompted review
Reply from Just-Eat.dk
Dear Andreas,
Thank you for your review.
I regret to hear about the incorrect delivery time you experienced, and that you found our chatbot unable to assist you with your issue. I understand this was a frustrating experience.
This is not the level of service Just Eat aims to provide.
In order for us to process your complaint and find a suitable solution for you, we kindly ask you to contact us at info@just-eat.dk. Please include your order number so we can look into your specific order.
We apologise again for this experience and look forward to hearing from you.
Best regards,
Asta
Just Eat
Misleading offer and disappointing customer service
I received an email from Just Eat promising “90 days of free delivery” using the code Velkommen25. I used the code expecting Just Eat+ to activate, but it didn’t work. Instead, I got a one-time 180 DKK discount.
I contacted customer service the next day and waited over 10 days for a reply. They first acknowledged that the email clearly offered 90 days of free delivery. But later, another agent told me that because I didn’t manually tick a checkbox at checkout, the offer couldn’t be honored, and the case was closed.
I explained that it was an honest mistake, due to unclear instructions. But they refused to help, even though giving me the offer would cost them nothing. The tone of the final message was dismissive. They literally wrote that future messages wouldn’t be answered.
Terrible experience. I used to enjoy Just Eat, but now I’ll think twice. If you promise something in your promotions, make it simple and clear. And if a customer makes a small mistake, don’t hide behind rules, especially when they acted in good faith.
6 November 2025
Unprompted review
Reply from Just-Eat.dk
Dear Felix,
Thank you for your review.
I regret to hear about your experience regarding the promotional offer and the subsequent communication with our customer service team. We understand the frustration that arises when promotional conditions are not met, leading to an unexpected outcome.
This is not the level of service Just Eat aims to provide, and we apologise for the negative perception of our support.
We have noted your feedback regarding the clarity of our promotions and the handling of the case.
Best regards,
Asta
Just Eat
Customer service not a priority
They replaced their customer support with the most saddest excuse for a chat bot. The bot doesn’t understand anything but a few prompts and is hardcoded not to transfer your request to a human agent. If your order, like mine, is 2x delayed you are basically without options.
2 November 2025
Unprompted review
Reply from Just-Eat.dk
Dear Jesper,
Thank you for your review.
I regret to hear about your negative experience with our customer support and the significant delay of your order. It is frustrating when orders are delayed, and I understand your concern regarding the lack of options when the chatbot cannot resolve your issue or transfer you to a human agent.
I will recommend you to give us a call another time, since we will often be able to assist faster here.
This is not the level of service Just Eat aims to provide.
In order for us to process your complaint and find a suitable solution for you, we kindly ask you to contact us at info@just-eat.dk. Please include your order number.
We apologise again for this experience and look forward to hearing from you so we can find a suitable solution.
Best regards,
Asta
Just Eat
Late delivery service
The food i ordered through justeat arrived over 1.5 hours later than estimated. Then it gave me a new eta of 49 minutes. I really wanted to cancel but it was not an option. I ordered through wolt cause I was so hungry, and it arrived about 5 minutes after justeat, less than an hour from when I placed the order. I don't recommend using justeat. And there ai assistant doesn't help at all. They really need a call option. Even the restaurant i ordered from had no idea what was going on.
1 November 2025
Unprompted review
Reply from Just-Eat.dk
Dear Hawraa,
Thank you for your review.
I am very sorry to hear about your experience with the delayed delivery and the issues you had when trying to seek help. It is unacceptable that your food arrived over 1.5 hours later than the initial estimate, and that the AI assistant couldn't assist you effectively.
This is certainly not the service Just Eat aims to provide.
We recognise the need for better support. For future instances where you require faster assistance with an ongoing order, we also have a dedicated phone line.
In order for us to process your complaint and find a suitable solution for you, we kindly ask you to contact us at info@just-eat.dk. Please include your order number.
We apologise again for this experience and look forward to hearing from you so we can find a suitable solution.
Best regards,
Asta
Just Eat
Useless company
Delivery time stated 20 mins. 95 minutes later and still no delivery. Clicking on track your order gives random delivery times. Useless service!
31 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Asma,
Thank you for your review.
I’m very sorry to hear that you had a bad experience with your order and that the delivery time didn’t live up to your expectations. This is not our intention.
The stated delivery time is only an estimate of the restaurant's latest deliveries and therefore can’t be guaranteed to be the same for all deliveries.
Our delivery time is dependent on how busy the restaurant is and the availability of our chauffeurs.
As a customer, you can always see the change in delivery time on your order confirmation.
You are welcome to send us an email about your experience at info@just-eat.dk, so we can take a closer look at your case.
Your feedback is very valuable and is something we will make a note of for the future to help prevent similar situations in the future.
We look forward to hearing from you.
Best regards,
Rebecca
Just Eat
Ordered a McDonald’s meal for the…
Ordered a McDonald’s meal for the family in half term. It cost £52 altogether and when it arrived it only had the drinks and no food. Requested a refund from just eat and reordered the same order from a different McDonald’s thinking I would get the money back. Just eat refused to refund the money so it cost me £104 to feed the family dinner that day. Absolutely disgusted with the service. Massive improvement needed on the whole thing. I will refrain from using just eat in the future as I can’t afford this happening all the time. It’s not the first time we’ve had things missing and it’s beyond a joke.
27 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Kelly,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great day.
Best regards,
Rebecca
Just Eat
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