I've used Just-Eat seldomly over the last 3 years. Reliability is very spotty. You cannot place an order in advance, or something gets screwed up in their system. Now, I cannot reach a person to add... See more
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I keep getting my order backed up 15 min every 15 min for no reason. It seems like there is no delivery person in my area and im stuck waiting for food that will never arrive. I cannot contact custo... See more
Company replied
I have now tried to make 3 orders on Just Eat and none of them ever arrived. Never got compensation or refunds or anything. Also, the phone number of the restaurants I ordered from, doesn’t exist. Al... See more
Company replied
Having had enough with Wolt's severe lack of proffesionalism, I've been ordering food from Just Eat for the last 2 months here in Copenhagen, and I must say that the service has been good so far. It... See more
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Company details
About Just-Eat.dk
Written by the company
Husk at du på Trustpilot anmelder Just-Eat.dk som virksomhed og ikke den restaurant, du har bestilt fra. Vi vil meget gerne høre din anmeldelse af vores hjemmeside og vores service.
Vi vil meget gerne have din anmeldelse af restauranten også!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Just Eat
Written by the company
Contact info
Lyngbyvej 20, 2100, København Ø
- 70208684
- just-eat@just-eat.dk
- www.just-eat.dk
2.0
Poor
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely disgusting company no…
Absolutely disgusting company no customer phone number to ring no help whatsoever ordered a McDonald's 3 days ago for the family spending alot of money for the delivery driver to deliver 2 drinks running down my path laughing I said we're is the food he laughed and got in his car with 2 of his friends rang just eat and told me I wasn't to have a refund as it was delivered I explained only 2 drinks was delivered sorry we cant give you a refund it was delivered I said 2 drinks was delivered to be told we've made our decision no refund given im Absolutely fuming as my family had to do without SORT YOUR ROBBING DRIVERS OUT
24 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Charlotte,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great day.
Best regards,
Rebecca
Just Eat
No delivery no refund
I was using just eat a lot till 1 day my driver still my delivery he didn't even attempted to deliver just took it.
Just eat reply was we looking in to it will be in touch soon that 6 days ago what even worse I have red bull cigarettes and beer on my order all required id check :) they don't care about customers just profit won't used it again
18 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Tomasz,
Thank you for your review.
I am sorry to hear about your experience.
Based on your review, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
A simple order
A simple order: two Big Mac meals. They promised 20-30 minutes bit it took about 70 minutes. The food was cold, chips and bap soggy. First and last time.
14 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear customer,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great day.
Best regards,
Rebecca
Just Eat
I ordered food at 4:10 10th October
I ordered food at 4:10 10th October. The app advised me I would receive my take away by 5:15 by 6:30 my food hadn't arrived so I drove to the restaurant were I was told there was no record of my order all the while the app was telling me that the restaurant was prepping my food and my order was 30 mins away which then turned into 45 mins. Four just eat drivers stood in restaurant awaiting orders none of which were mine. The order arrived 5 minutes b4 I had to take my son to football and was freezing. On consulting with just eat through the app they only offer 3 options for complaint none of which were relevant to their appalling service. After selecting that my £50 food order arrived cold they told me they would investigate and get back to me to which they offered me a £10 credit by way of a gesture. They offer no telephone number by way of contact and the number i was given by the restaurant tells u to press 2 for an advisor to speak to u and then directs u to online to deal with them. Worst company to ever deal with for food orders with extortionate fees. Hardly surprising the growing number of take aways setting their own websites. The site credit sent to me was an absolute insult and won't ever be used it wouldn't even cover the extortionate charges they set. AVOID AT ALL COSTS- ABSOLUTE JOKE OF A COMPANY- NOTHING BUT GREED
10 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Catherine,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great day.
Best regards,
Rebecca
Just Eat
Very bad service
Very bad service, the delivery didn’t happen at all even though the app said on th phone that the food was delivered.
Two hours later the order gets cancelled, without any explanation?!
Will not use Just Eat again.
13 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear customer,
Thank you for your review.
I am truly sorry for the experience you had with your order.
It is definitely not optimal.
Since there is no information on this review, I have unfortunately not been able to check the matter.
Please feel free to send us an email at info@just-eat.dk so that we can try to find a good solution.
We look forward to hearing from you!
Best regards,
Rebecca
Just Eat
Amazing delivery gentleman
Fantastic service and excellent delivery today. This is the 3rd time I’ve used JustEat and been very satisfied with the service levels. Today’s delivery guy went above and beyond expectations.
My only complaint is that I would have liked to have given him a tip. I know you can do it at the checkout process but at that point you don’t know if the delivery is going to be good or bad. I don’t carry ANY cash nowadays (the only cash I had I gave to the McDonalds delivery the other week) so it would be great to be able to log back into my order to give a tip, as the gentleman today really deserved it.
10 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Simon,
Thank you for your review!
We are so happy to hear that you had such a good experience at Just Eat. That is exactly how it should be. We hope it continues like this.
Thank you for sharing your review and have a great day.
Best regards,
Rebecca
Just Eat
Order food off Just Eat at 17:25 on…
Order food off Just Eat at 17:25 on Saturday, advertised time of delivery was 20-35 minutes, I had to call the restaurant at 18:35 and asked if they knew what going on, I was told my order had been cooked awhile ago and they are waiting for Just Eat to send a rider. The rider eventually arrived 19:55 but I refused the order as I know it was cold and I had to order more food from a competitor. I contacted Just Eat and report what had happened and they have said it arrived so you don’t get compensation. They think it’s ok to take over two and half hours for a delivery.
4 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Mike,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Have now waited nearly two hours for my…
Have now waited nearly two hours for my food, they even updated the status as delivered, have talked with the restaurant and the driver have not been there to pick it up.
4 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Ronny,
Thanks for your review.
I am so sorry to hear, that you waited so long for your order. That is nowhere near optimal.
However I can see, that you already have been in contact with our customer service and received a compensation for your experience.
If there is anything else we can help you with, then please don't hesitate to get back to us.
Best regards,
Asta
Just Eat
Terrible experience
Terrible experience. I placed an order from a nearby restaurant (just 5–10 minutes away), and after 3 hours, the order still hadn’t updated. I tried reaching customer service, but there’s no real support — only an unhelpful chatbot. I even called the restaurant, but no one answered. Overall, it was a frustrating and disappointing experience. I won’t be using Just Eat again — I’d rather pay a bit more elsewhere and actually get proper customer support. I wanted to cancel my order and maybe try a different restaurant, but there was no option to cancel. In the end, I didn’t receive my order, even though it said it was delivered.
4 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Bekir,
Thanks for your review.
We’re truly sorry to hear about your experience — waiting that long and not being able to reach proper support must have been extremely frustrating, and it’s absolutely not the service we aim to provide.
I can see that you’ve already reached out to us, and please know that we’ll get back to your email as soon as possible.
We’re currently experiencing a higher volume of inquiries due to the recent weather conditions over the weekend, but our team is working hard to reply to everyone as quickly as we can.
Thank you for your patience — we really appreciate it.
Kind regards,
Asta
Just Eat
From Hero to Zero
I’ve been using Just Eat for many years. In the beginning it worked really well, deliveries came on time and I was happy with the service.
But in the last couple of years it’s become a gamble whether you even get your food. Many times I’ve placed an order that was never delivered. When I called the restaurant, they said the food was ready but nobody came to pick it up. There’s also no option in Just Eat to cancel the order if it takes too long time.
I’ve still used Just Eat because the only alternative is bicycle delivery, which I’m not a fan of. But the experience has gone downhill.
On top of that, they used to have real customer support you could reach when there was a problem. Now it’s just an AI chatbot that always replies with “I’m sorry, this cannot be done.” If you’re going to use AI, at least make it useful.
At this point, I really can’t recommend using this service anymore.
4 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Sebastian,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience — we completely understand how frustrating it must be when orders are delayed or not delivered, and when it feels difficult to reach the right support.
This is not the level of service we want to offer, and your feedback is really valuable in helping us improve both delivery reliability and our customer service experience.
We’d really like to take a closer look at what happened and follow up with the restaurant and courier partners involved. Please reach out to us directly at info@just-eat.dk, and we’ll do our best to make things right.
Kind regards,
Asta
Just Eat
ORDER NEVER ARRIVED
ORDER NEVER ARRIVED : I’ve been at home waiting for my door bell to ring to receive order and nothing happened but just eat says delivery complete without even providing any order PIN code to dispatch rider . I contact customer service and was told order was left in front of my house . I dare them to show me proof that it was left in front of my house or surroundings , it’s really a shame to experience this in my first order .
4 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Curtis,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Food was delivered cold
Too often the food takes twice as long to deliver and is cold. I don’t mean that the restaurant takes a long time, I mean that the food is out for delivery for more than 30 minutes. The delivery driver had 3 big food bags on the back seat of the car and one was UberEats
4 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Polly,
Thank you for your review.
I am sorry to hear about your experience.
Based on your review, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Disappointed with services.
Disappointed with services.
Messed about with 2 different orders from 2 different takeaway!
1 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Bobby
Thank you for your review
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we cannot assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Best Regards
Delta
The worst service you can get
The worst service you can get. I waited 2hours for my order. It came late and cold. This is service you are paying for.
2 October 2025
Unprompted review
Reply from Just-Eat.dk
Dear Robert
Thank you for your review
We appreciate your feedback and are sorry to hear that your order arrived late and was cold. Please contact us as at info@just-eat.dk so that we can provide you with assistance.
Best Regards
Delta
Delivered the wrong items
Delivered the wrong items, TWICE IN AN HOUR, AND STILL CHARGED ME FOR BOTH I'M GOING TO SPEAK TO MY SOLICITORS, RIP OFF MERCHANTS, STAY AWAY.
30 September 2025
Unprompted review
Reply from Just-Eat.dk
Dear Mrs,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Reply from Just-Eat.dk
Dear Falcon,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
OMG - Terrible
It's a shame I cannot give Zero (0) stars.
What a total waste of time it's been ordering from Just Eat. I ordered a Taco Bell delivery at 19:08 on Sunday 28th September 2025 and yet from approx. 45ish minutes now it's gone to nearly 2 hours to wait for the order and counting. Utter disgusting customer service. I could have gone to Taco Bell directly and collected it myself if I had known it would take this long. Honestly words do not describe how utter nonsense this is.
I got a reply from Just Eat and it doesn't matter which country. I did not want help from the help centre just to showcase bad customer service. Which is what I get here.
Reply from Just-Eat.dk
13 hours ago
Dear Mike,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at *** I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
28 September 2025
Unprompted review
Reply from Just-Eat.dk
Dear Mike,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Cancelled my order for the third time…
Cancelled my order for the third time in 2 weeks after waiting an hour for delivery.
How about telling the customer straight away.
Your service is appalling and the help robot service is diabolical and unprofessional.
Just eat will now be deleted .
You have lost a good customer due to your failures on three different occasions.
26 September 2025
Unprompted review
Reply from Just-Eat.dk
Dear Joe,
Thank you for your review
We would like to start by saying we are deeply sorry. Your experience is completely unacceptable, and we fully understand your frustration and disappointment with our service.
Canceling your orders after a long wait is a serious mistake, and we take full responsibility. You are absolutely right, customers should be notified immediately if an order cannot be fulfilled. We also apologize that our customer service solution did not meet your expectations in this situation.
We sincerely regret losing you as a customer due to our mistake.
In order for us to learn from this and prevent it from happening to others, we would very much like to investigate your cases further. If you would like to send us a mail with your order details, we will immediately look into what went wrong. You can send it to info@just-eat.dk
We understand your decision, but still hope to hear from you.
Have a great day
Best regards
Storm
Ordered from just eat app pizza arrived…
Ordered from just eat app pizza arrived with wrong toppings on it and cold just eat refused to refund me.. avoid this company
23 September 2025
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
I gave my son some pocket money to…
I gave my son some pocket money to order food through Just Eat. He placed an order but immediately cancelled it in panic. Despite cancelling right away, he was charged the full amount, and no food was ever received.
When he contacted Just Eat, they refused to refund the money, claiming the order had already gone through. What makes this even worse is that the restaurant never actually existed in the first place. It should never have been listed on their platform.
Just Eat also provide no telephone support—only an online chat—making it extremely difficult to resolve issues properly. This experience shows a complete lack of customer care and accountability.
I would strongly warn others to be very cautious when using Just Eat, as they allow non-existent businesses to take orders and then refuse to take responsibility.
18 September 2025
Unprompted review
Reply from Just-Eat.dk
Dear Jes,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
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