JUST EAT Ireland Reviews 

2,112
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported that food orders never arrived or were incorrectly marked as delivered. People also struggled to get money back and encountered unhelpful or rude customer support when trying to resolve these frustrating problems. However, some reviewers were happy with the prompt deliveries, excellent service, and wide selection of restaurants available on the platform. Some customers also noted that placing orders is very easy, app navigation is quick, and past experiences have been smooth. A few consumers mentioned that issues were resolved quickly when they contacted support channels.

What people talk about most

Delivery service

Clients share negative opinions on delivery_service, noting frequent issues where orders are marked as... See more

Order

Reviewers highlight negative aspects of placing an order through the platform, frequently citing missing... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and an... See more

Service

Users describe negative interactions with service, highlighting widespread frustration and disappointment... See more

Refund

Customers consistently note negative experiences with refund policies, reporting that obtaining money back... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The app is easy to use, I trust it, and unlike some other apps, your orders arrive with zero fuss. My only gripe would be the venders are adding on the Just Eat charges to their items. So using Just... See more

Rated 3 out of 5 stars

Order was wrong I was advised to contact justeat as I paid online through them. No reply on 2 occasions.

Rated 2 out of 5 stars

An order I placed was delivered with some items missing. I rang the shop and they said they were out of stock and that I would be refunded via justeat ie, it's been two weeks and no sign of the refund... See more

Rated 2 out of 5 stars

Ordered off Apache Pizza Athlone, through the Just Eat App a few times each time I ordered they have left something out of the order eg chips, sauce, no salad or sauce on kebab, no sauce with hoagie... See more


Company details

  1. Online Food Ordering Service

Written by the company

We're Ireland's leading online takeaway ordering service. We've got over 1,700 of your favourite local restaurants online for you to choose from #minifistpump! A reminder that this page is for reviewing JUST EAT and not our restaurants. If you wish to review your meal, you can do so via your account page on JUST-EAT.ie

Written by the company


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2k reviews

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2.7

All reviews

(2,112)

255 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong order!!

The restaurant rang and advised me the driver picked up the wrong food. They informed me just eat had told the driver to turn around and collect the right order.
The driver arrived with the wrong food. I explained what the restaurant said. He told me just eat told him to drop off the food and I could complaint after.
I complained and was they told it was my fault as I accepted the food. (The driver showed me the txt he had from just eat telling him to just drop it off and let me complain after) also absolutely ridiculous that the code provided is the last two digits of your phone no. Not a secure code…

21 May 2026
Unprompted review
Rated 2 out of 5 stars

The stamps are no longer being added,my…

The stamps are no longer being added,my last four orders has not received a stamp,I have tried to contact them about this and I am getting past from pillar to post,been waiting two days since I last message them with no reply,without the stamps it doesn't justify the service charge

20 May 2026
Unprompted review
Rated 1 out of 5 stars

DRIVER SCAM

Ordered from Mcdonalds in the sqaure tallaght and the driver never delivered our food. Drivers have to get a code but its just the last 2 digits of our phone number so just marks it as delivered and goes off with the food. Just eat said we couldnt get a refund as "he got the code". Absoloutley ridiculous Just Eat is a joke

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Order number 154790872

Order number 154790872

Just ordered food and driver rang our phone, it rang once and then the call disconnected. We called to tell the driver that he went to the wrong estate and he replied “I know I know” and hung up before we could direct him to our house. We always leave directions when ordering food because we know it’s hard to find our apartment but drivers never read them. Drivers are not trained and are rude. Driver didn’t deliver food for us to give them the code but somehow changed status to delivered. It’s a waste of our time as this happens way too many times. Just eat maps also lead drivers to the estate behind us. Our food didn’t not get delivered to us and had to get a full refund and time wasted. Poor service 95% of the time

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Get delivery drivers to deliver to…

Get delivery drivers to deliver to correct address. Ordered and delivery driver went to wrong address, was given directions by the homeowner to correct address around the corner, but driver left and no food delivered. Even gave a €2 tip, ended up calling number for refund. Would give 0 stars if I could. Never using again.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. I’ve been mislead and waffled away when clearly I was mentioning that pictures of a restaurant was very misleading in size. I order two burgers and came very small. And they costed quite a lot. Cos of this I will never ever use this platform again and I don’t suggest to anyone else. Very bad costumer service.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Not happy with the Courier at all

Not happy with the Courier at all. Ordered hot muffins and a hot breakfast roll from Centra in Maynooth. They were fantastic, not a problem or issue with them. The App said order would arrive in 20mins. Unfortunately the Courier ended up in the next town, Celbridge, got lost so my order took over an hour to arrive. The hot food was stone-cold due to the Courier. We were heading into the Aviva for the Leinster match but had to delay going in due to waiting on our food. Not All happy with the Courier and service. This review is for the Courier and for the shop as they are not responsible for the Couriers. Id give Centra Maynooth 5 *****

2 May 2026
Rated 1 out of 5 stars

I’m so upset

I’m so upset - angry & hungry. My order never arrived and the driver blatantly lied about it or someone in customer services lied about it. My delivery address was correct on the order but the map showed the wrong address. I contacted their support team to report the map issue & they assured me that my order would arrive correctly in another 10-15 minutes. I then get a message from the driver saying they cancelled my order because my address was wrong. I contact support again immediately and they tell me the driver left it at my front door which I had been standing at for half an hour. I’m fuming. And hungry. Happy birthday to me. Oh but great, they offered me a full refund. Swell.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service. Really awful. In all the years I've used them I've only had 2 issues both fault of the restaurants. This time around they're refusing to refund me for food not delivered. For ONE mistake of not changing my address in 13 years I've used them.
Also please avoid buying from Okee Chinese in Dundrum. Absolutely awful customer service. Was a regular will never ever buy from them again. They don't know what customer service is. Will file a charge back. Will see if I can switch to Uber eats or deliveroo.

25 April 2026
Unprompted review

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