Had an issue with GLS delivering the item, got in touch the team and Mike was prompt, efficient and got issue sorted in the end, a company is as good as their ability to address issues and mishaps, I give 5 stars for their efficiency and great products

Would recommend highly, airsoft gun ready within a day for collection, bbs were jammed but great customer service, replaced the next day with no issue at all

Sales went through quick but trying to reach anyone if you have a problem is impossible
Communication is almost non existant :(

Steer well clear of these chumps.
2 failed deliveries with items missing.
Customer support tried to say it was my fault. Written off £100 just so that I don't have to deal with them.
Avoid like the plague....

Good experience in the store, the guns i purchased worked perfectly fine but the handgun had signs of use ( light scratches and switches had been used causing paint to wear )

Very poor service, ARP9 rifle started smelling of burning advised possibly MOSFET from fellow airsofters, called JUSTBB said your fault for using 11.1 lipo it’s only made for 7v however on their site and many others it states clearly designed for 11.1 lipo. Do not buy from these people they are not interested in after sales support. Just brushed it a side as wear and tear and not manufacturing fault so no warranty. We have only had the gun 5 months and used it 7 times as my son can only attend on certain weekends. Recommend buying from patrol base much more pleasant to deal with over the 2 years of dealing with them prepaid returns and no quibble returns. This was the first and last time dealing with JUST BB guns you have been warned.

Bought the Well D96 AEG Airsoft BB Gun Set - BLUE. Cost me 54 quid. It's only a starter gun but for the price I have to say I'm impressed! will be buying from here again.

Bought a BULLDOG M4 bundle from this company - Rifle was constantly dry firing - sent back within the 14 days for a FULL refund. Guy on the phone said no issues - clearly fixed in and tried sending me a video of it working. Paid £129.99 could only offer me a refund of £79.99 because i used a few BBs and didnt send the charger box back. This company has to be the worst Airsoft company about. AVOID AVOID AVOID

Absolutely shocking service… was delighted with what I had ordered and was so excited so receive them but after 14 days I received nothing. I rang them 3 times and was on the phone to people who had no clue what they were doing, one just said I’ll get the manager and left for 15 minutes before the Phone cut off. I emailed saying what the hell is going on and that I wanted a refund. They said it was on the way, then that it wasent on the way because it was out of stock, then I said send a refund and then they said they can’t do a refund because the replacement gun was already on the way and then the next day I received another email saying that My refund was on the way to bank. An absolute joke of a business. Very disappointed…

DO NOT BUY!!!! From them otherwise you will waste your money, they’re guns are NOT reliable at all the guys break within the week, and don’t get caught up with there 6 months warranty it’s a lie because the paint chips off even a little then warranty gets voided, it’s really bad and cheap paint it chips off by it self, my AK47 airsoft broke in 2 days of light use and the was supposed to be one of there new and best gun, when I took it back the day it broke and they refused to refund or exchange because the paint was slightly chipped off. The worst customer service I have ever come across, At the time of sale they will lick your ass and everything but once it’s sold that’s it they don’t know you

Bought am aku47 for myself and when it came it was full of scratches broken pieces and a dirt adaptor charged the battery for 6 hours and plugged it in which nothing happened contacted the company wich won't respond and the batteries are from May 2005! 17 years old Won't Give Us A refund

Save your money, shop elsewhere.
Terrible products and worse after sales service.
AVOID

Gun bought as a Christmas present and was faulty. Send back, promised a replacement. 'Repaired' instead and immediately broke. Redused to call me back. Finally spoke to someone today who accused my son of breaking the gun twice, refused to give a refund despite the goods not actually working. Rude, arrogant and not interested in helping. Definitely do not recommend.

Please avoid this bunch of shysters at all costs. Absolutely no customer service at all. Shoddy goods and worse attitude.

would give 0 stars if this were possible! Son purchased gun with his own hare earned money. Took it IN THE BOX to his first shoot after getting it, within 5 minutes of using it it was mis-firing. contacted this company who said could not refund as he'd used it - still trying to work out exactly HOW one can find something isn't working if its not actually used!!!! requested video - sent video, they said to return gun and they would refund. spoke to my son on the phone and told him as the gun was "covered in scratches" they could not refund but would repair. Not sure where all the scratches came from as there were none when it was sent back and when we got the 'repaired' gun back again there were no scratches in evidence ... so, repaired gun, still misfiring, still not working, emailed again to be told need a video, duly sent, got a link on how to fill the mag and how to wind it on in return - son already using correctly. Now going back, again, for a refund as this gun was sent out faulty, sent back for repair and still faulty. Awful company. Wish my son had waited and not taken a friends advice to use them. Son also sent back 2 full mags on the first return, only 1 mag was returned to him - have raised this in every communication and not been acknowledged in any way. Trading standards and legal representivite are now on the case.

I purchased a gun for my son for Christmas. The gun arrived promptly and seemed fine from a visual inspection. On Christmas day my son opened it and wanted to test it out in the garden. Unfortunately the gun when loaded did not fire correctly. A couple of BBs fell out the end of the gun (gun should shoot at approx 340 fps). On further inspection the hopper was jammed as well. I contacted BB guns who responded promptly asking me to send them a video. I did this and returned the gun special delivery (£25 at own cost). Approximately 6 days latter I was called by a representative from BB guns. The representative advised that the gun was firing and that there was a slight bend in the hop which they repaired. I asked the representative for a refund but he advised that they would not offer this. He said they would only refund if returned with in 14 days unused. I advised him that they are obligated to refund me for a faulty product with in 30 days of purchase. He would not agree to this and only offered a repair. I advised him that I would open a claim with the credit card company. I was a little taken back by the response to this. The representative told me I could do what ever I wanted but they will not refund. He also advised that if the gun is not return or collected in 90 days they would destroy it. I received a refund from the credit card company. The day after I received a refund from the credit card I got a mail from BB guns confirming they would refund! It took me 40 days and a lot of paper work to get a refund sorted. If you do decide to use BB Guns I would suggest using a credit card for peace of mind.

TOTAL AMATEURS.
These people haven't got a clue about airsoft guns, though they are experts at taking your money and refusing refunds when the guns don't work.
I bought a gun from them. Half the contents were missing from the box. The gun didn't shoot straight and it wouldn't hold the gas. I phoned them but they didn't believe me. So I sent them a video, but they couldn't see the problem. I sent the gun back and phoned them to make sure they'd received it and to explain the problems once again. After a few weeks and several phone calls - (by the way, every person who answered the phone was unhelpful and dismissive) - they returned the gun, claiming it was fixed. It wasn't fixed. If anything, it was slightly worse. I called them and they were very rude and unbelievably aggressive, suggesting that if I went to their shop, they would beat me up. I emailed them several times and they ignored me.
I returned the gun again but this time I asked for a refund, as I had reported the original problem within their 28-day time limit - which by the way, goes against your statutory consumer rights. They said they would fix it and return it. They have not returned it. When I call, the person who knows about it is not available and they never call back. Emails are ignored. So, finally I gave up. They won....this is what they wanted me to do. I should've filed a payment dispute with the credit card company, but I couldn't be bothered to waste any more time on these people. My life is too busy for this kind of nonsense. I wrote off the £155 I spent. They still have the gun and I couldn't care less. I wrote this review as I'm about to throw away all the paperwork I kept relating to this case and I just want others to know that these amateurs should be avoided at all costs.

Just awful! They sent us gun in a box that they had clearly removed half the contents of before sending it out. The box had giant letters saying ‘Free Goggles’ and showed the gun with a laser attached. My son spent his Christmas money on this gun and was devastated to find that the goggles and laser weren’t in the box. I emailed them expecting them to send them on but no, I just got a rude email back saying they are not included. But it is literally printed on the box! How they are allowed to stay in business I do not know.

I have just had another communication from Just BB , apparently putting the gun in Auto mode breaks it!!!
As far as I'm aware that contravenes Trading Standards 'fit for purpose' statement.

Don't remember reading "Don't use one on the two available settings"!

Again I reiterate, please don't use them, unless you have money to waste.

Bought m4 electric BB gun 6 months later is not useable gearbox is faulty from reading the reviews it seems like this is something that happens a lot so I don’t hold much hope of having this repaired sham