I ordered a bb sniper rifle for £119 they sent me a faulty one that didn’t even fire. Then I sent the rifle back and it took them 3 weeks to give me a new one.

Fast delivery and replied to emails quickly when I had questions 👍🏼

Ordered a new G6 Pistol magazine for it to come broken and glued back together, phoned the company for them to have a bad attitude on the phone and tell me it got damaged in the post and will not send out a replacement!

Alright, this rant is back from 2020 when lockdown got the better of me and my youtube addiction grew to a new high (low really but you know what I mean). I watched a lot of films and videos just like everyone else during the March lockdown and one of the videos that popped up in my watch next was a guy called DesertAirsoft. Long story short I was hooked on trying airsoft after this lockdown so I went to JustBBGuns to buy one, I got an M4S1 AEG rifle bundle for about £140 which was totally reasonable compared to other sites, bought the gun and waited for it to arrive. Once it did I initially noticed that the battery was useless for the barrel of this gun and I had to almost snap the barrel to fit it, I contacted support and was met with arrogance and a sense of being less than them (it was the first time I had even been around an airsoft rifle and DesertAirsoft was just site videos not like he to fit batteries), they told me that every battery type will fit in the gun which is just a blatant lie and that they won't accept the fact that it wouldn't fit. I have since played airsoft a lot more and made some good friends in doing so, ones who told me to avoid JustBBGuns at all costs as they are useless, something I wish I would've known before buying a gun. If you are thinking of buying an airsoft rifle in the UK I would wholeheartedly recommend patrol base or have a look around Usedairsoft and question the people on that instead. The only reason they get two Trustpilot stars is because the gun was decent enough, despite the fact the barrel fell off on-site 3 times in one situation.

I got a Kimber blow back pistol from “bbguns4less”. It was rated as “ for beginners “, as I am one myself.
I am very pleased with it !
This company has been very helpful with really good communication and a good price!

Royal Mail lost my parcel they were excellent in sending me out a replacement straight away , great customer service , I can see there are some bad reviews on here , but you get what you pay for !
If you pay for a cheap gun it’s not going to last , if it says garden fun then that’s what it’s meant for , you got to pay the money if you want a decent gun so don’t be put off by the bad reviews if you are considering buying a decent airsoft gun ….use these guys !!

I ordered a SR1911 BB Gun, with gas, pellets and a target to shoot at. I was at first pleasantly surprised when the gas, bullets, and target came quickly. Next arrived the gun, and that was a terrible experience, the magazine looked used with various scratch marks, and I was quite unhappy with the lack of service, I was even accused of ruining the magazine, this company know nothing, about the fact that the customer is always correct, I showed Adil whom I communicated with two WhatsApp videos, to prove my point, on the second WhatsApp video, he finally said I received the wrong magazine, today I received the correct magazine and a curtesy speed loader, I am happy with the gun performance the gun has a great kickback and blow action. I am very unhappy with this company, in terms of being accused of ruining the gun magazine, this company need better customer service, and should drop their arrogance and ignorance, and listen to their customer, I did after all spend £125. These are the reasons I rate this company three stars, I advise everyone and a note to myself to maybe shop elsewhere and shop with caution on this site. I even asked for an exchange so that I could use a simpler gun at first, when I didn't understand how to use it, it's clear this company doesn't know the difference between exchanging and refunding. I hope customer service improves. Thank you!

Purchased from justbbguns.ie and received an email saying my order was refunded, two weeks later with no explanation. I contacted them through email and their Facebook page just looking for a reason my order had been cancelled on me but both were ignored. I have previously purchased from them and was very happy but their customer service apparently sucks.

The firearms are all used. Order twice and got used firearm. I recommend TOPGUNS.STORE. They are reliable.

Really getting annoyed with this company. I have given them proof that I am legitimately a member of an Airsoft site. But they have decided that they will not serve me because they do not believe I have genuine Airsoft site membership - my advice: avoid these clowns and shop elsewhere!

Flawless shopping experience, easy to navigate website and ordering. Kept me informed and delivered swiftly. Top job guys.

Where is the zero stars award because this company deserve it! I have a BB Gun, bought for my wife and she can't use it because it's got no working battery, so the gun itself may be also broken but i can't tell yet. I am on to the second battery from a different supplier this time, so i am waiting on testing that before taking things further but the crux of my problems with this company are similar to the others that have written before, the customer service, or lack of! The gun came with no manual, broken pop up sites and no battery, to be fair the battery wasn't included in the package that i paid for but seriously who would sell a battery powered gun without a battery? That's right, a company who sell broken batteries and make you purchase seperately so that you don't send the gun (the larger purchase) back, smaller packages and they get to keep the larger money amounts. When you try to complain to customer services you get ... BLANK ... they will ignore you, so i am cancelling the CC payments, so again be warned, use a CC to buy but try to use someone else. Your experiences may well differ from mine but i doubt it.

This is ONLY about the Dublin branch and not about the English side. I ordered a rifle about a month ago and the delivery was superb it arrived the very next day. I soon found a problem within the barrel of the sniper so I emailed them about the problem but the customer service was horrible. I waited days for a response and to be fair, they did order a collection of my faulty gun and a replacement, but the replacement was even worse. It couldn’t even shoot pellets out of the barrel and when I emailed them about this problem, they told me I had to ship it back to them at my own expense to see if I might get my money back, I would strongly recommend buying somewhere else as the customer service is horrible. It took about 3-4 days on average for them to respond which was not ideal and I ended up buying elsewhere with much better satisfaction.

I was really worried about Just BB guns after reading the reviews however, I was delighted when my sons gun arrived. Packaged securely and everything in perfect working order!
Very please with the product and I will definitely be using again!

Terrible customer service. They simply ignored my email about a faulty product and I had to chase them for a response. It took 2 weeks to get a refund.

Wow ..i am so pleased with their service and speed of delivery ...sorry to hear they are not getting 100% positive feedback...the rifle i ordered was good value.. heavy and well made...and the delivery time was perfect..as for power...full penetration of heavy card at 60 feet with .20g bb's just right for my garden

I placed an order two days before they gave me a call. I was given tracking order number for the products I bought so I thought all was okay. Then they gave me a call to say they do not have what I ordered in stock?? I was not happy and was confused by the situation “poor customer service” they spoke to my in the most disgusting manner trying to say the fault was mine then offering me different products then saying they can only give me a refund this is the worst place I have ever tried to buy a product from not just a BB gun but any product do not use it is shocking the way they go about things!

Wanted a BB sniper rifle,purchased a bundle offer over the Internet late Sunday, arrived Tuesday morning, recieved emails confirming the purchase and when dispatched, very well packaged, on inspection no problems, assembled very easy, focused and set up telescopic, very good honest well price rifle, good fun, will use them for all my bb requirements.

Made a few small purchases before with no issues. This time ordered a sight and knee pads. Turned up quickly, but unfortunately sight was faulty, and the adult sized large knee pads wouldn't have fit a small child. Followed their instructions for returns. Took them 3 weeks to acknowledge they'd even received it, they said they only check returns on a Thursday? You should check returns, when you recieve a return. Then told me there was nothing wrong with it. After arguing over a couple emails, they agreed to refund and would be back in 3 working days. Now 7 working days later and guess what, no refund and no response to my emails. Would never buy again as cant trust it would work or be sorted if not.

Bought a pack from this guys, not only was the small pistol pathetic, seen more power from a potato gun, very poorly built. The bigger gun made with cheap chines plastic broke after around 10 shots the pull back spring gone. I am well experienced with these and have a vast collection and only use bad or top grade bb ammo.

Refusing to replace with something different or even give me a refund.