Excellent service by Diaco at Vermlandsgade 51, 2300 København. We asked for the availability of a table and Diaco was quick, helpful and kind but most importantly very professional as he was... See more
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I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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I used klick og hent, purely for speed, but even though I was notified the order was ready to collect, it was not and the only reason they received a four star was because the assistant went out into... See more
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Ordered on Friday, received the day after. Can't ask anything more than this. However, when I asked the physical shop they replied they could only get what I needed in, maybe, 2 weeks. At this point p... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.4
Excellent
46K reviews
Asks customers to review
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Wonderful !
Great bed frame quality,color and wonderful helping staff in Jysk,Faaborg❤️🙏
30 April 2026
Reply from JYSK Danmark
Hej Camelia
Thank you so much for your wonderful review – we’re truly happy to hear that you are pleased with both the quality and colour of your bed frame, as well as the helpful staff at JYSK Faaborg ❤️
It’s great to receive such positive feedback, and we will make sure to pass your kind words on to the team 😊
Have a great day 🌼
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hi Yuksel
Thank you for your feedback – and we’re sorry to hear that your delivery took longer than the 3 days you were initially informed.
We understand how frustrating it is when expected delivery times are not met. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
Your feedback is valuable, and we will pass it on internally so we can look into improving our delivery communication and timelines.
Have a great day 🌼
// Anne - JYSK Customer Service
Unbelievably fast
Ordered on Friday, received the day after. Can't ask anything more than this. However, when I asked the physical shop they replied they could only get what I needed in, maybe, 2 weeks. At this point perhaps they should consider closing the shop and only having the webshop, or not?
9 May 2026
Reply from JYSK Danmark
Hi Valerio
Thank you for your feedback – we’re really glad to hear that your online order was delivered incredibly fast, just the day after ordering 👌
At the same time, we understand your frustration regarding the information you received in the physical store. It’s not a good experience when availability differs between channels, and we can see how that would feel confusing and inconsistent.
Stock levels and delivery options can sometimes vary between webshop and store due to different supply flows, but your experience shows clearly that communication around this should be better aligned. We appreciate you pointing it out.
Your feedback is very valuable and will be passed on internally so we can improve the consistency between our stores and webshop.
Have a great day 🌼
// Anne - JYSK Customer Service
Good product
6 May 2026
Reply from JYSK Danmark
Hej,
Tusind tak for din anmeldelse 😊🙏
Det glæder os rigtig meget at høre, at du er tilfreds med produktet – det betyder meget for os 💙✨
Tak fordi du tog dig tid til at dele din oplevelse med os 🌟
// Annesofie - JYSK Kundeservice
Everything was fine except the delivery…
Everything was fine except the delivery promised to arrive between 9-12, then arrived at 8:30 anyway
5 May 2026
Reply from JYSK Danmark
Hej Zdenek
Thank you for your review.
We’re glad to hear that everything else went fine with your delivery.
That said, we’re sorry that the arrival was earlier than the promised time window.
We understand that timing matters, and we appreciate you pointing this out so we can take it into account for future deliveries.
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hej Hannah
Thank you for your review 🌟
We’re glad to hear that you see JYSK as a great place to find affordable furniture and home décor 🙂
That’s exactly what we aim to offer our customers.
Have a great day.
//Mette – JYSK Customer Service
Terrible customer service & after care
I ordered a bed 19 April, website said delivery within 10 working days. On 23rd April I received an email saying 10 working days from that day. On the 28th I received a message from the delivery company advising the delivery date as 2 May between 9-15. I waited all day at home and arranged for friends to be available to help assemble the bed. It never arrived. Transport company not contactable and Jysk simply said “it’s within the 10 days. It’ll be rescheduled.” Very unhelpful. The new date was rescheduled for today, 7 May between 9-15 and it’s now 16.20 and still nothing. The customer service operator was very unhelpful again today and simply said “someone from the delivery company will be in touch” and then disconnected the chat. No apologies, no attempting to solve the problem. Now almost 3 weeks of no bed. Go to IKEA. It’s not worth the hassle.
Update 12/05/2026
The delivery was rescheduled for 11/05/2026 between 15-20.00. Yet again it was not delivered. Yet again no-one called me to say “it’s not coming today”. I instead had to spend HOURS this morning trying to get in touch with Jysk/the delivery company only to get more “sorry for the inconvenience”, “delivery will be rearranged”. No-one will take responsibility for the error. No-one has offered compensation for the error. No-one has attempted to actually help solve the issue. Just a lot of passing me from one place to another. Jysk’s reply to my very real complaint is also incredibly weak. The whole experience has left me very unsatisfied and I would NEVER recommend shopping with them.
7 May 2026
Unprompted review
Reply from JYSK Danmark
Hi
Thank you for taking the time to share your experience – and I’m truly sorry to hear about the repeated issues with your delivery and the way the situation has been handled.
What you describe is clearly not the level of reliability or customer service we aim to provide. Missing deliveries, lack of clear communication from the transport company, and feeling dismissed in contact with customer service is understandably very frustrating – especially when you’ve had to arrange your time and help around the expected delivery dates.
This should have been handled much better, with clearer updates, proactive communication, and proper support throughout the process. I understand your disappointment, and I’m sorry that you were left without both your order and proper assistance.
Your feedback will be passed on so we can review both our delivery coordination and customer support handling.
Thank you for sharing it – even though it’s a very unfortunate experience.
We hope the situation gets resolved quickly for you 🌼
// Anne - JYSK Customer Service
Always favourite stoare
5 May 2026
Reply from JYSK Danmark
Hi Snehlata
Thank you very much for your review – we are delighted to hear that we are your favourite store 👌
We truly appreciate your feedback and hope to be able to help you again another time.
Have a great day 🌼
// Anne - JYSK Customer Service
Good service.
3 May 2026
Reply from JYSK Danmark
Hi Evalyn
Thank you for your review 🌟
We’re happy to hear that you experienced good service with us 🙂
Have a great day.
//Mette – JYSK Customer Service
The time of delivery is too late
The time of delivery is too late, I received 5 days after ordering.
2 May 2026
Reply from JYSK Danmark
Hi Amirhosein
Thank you for your review.
We’re sorry to hear that the delivery time was longer than you expected.
We understand that receiving your order 5 days after ordering can be disappointing, and we appreciate you taking the time to share this feedback.
Have a great day.
//Mette – JYSK Customer Service
Extremely good experience from Store to delivery. 👌
Even though it wasn't in his Job description the Driver helped me carry the 25kg Mattress up a flight of stairs to my apartment, excellent work and prompt delivery. 👌💪👏😉
5 May 2026
Reply from JYSK Danmark
Hi Gerald
Thank you very much for your review 🌟
We’re really happy to hear that the delivery was prompt and that the driver went the extra mile to help you carry the mattress upstairs.
That kind of helpfulness and dedication means a lot to us, even when it goes beyond what’s required 👌💪👏
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hej Mari-Louise
Tusind tak for din anmeldelse – vi er rigtig kede af at høre, at du har haft en dårlig oplevelse med vores kundeservice.
Det er bestemt ikke den standard, vi ønsker at levere, og vi vil meget gerne blive klogere på, hvad der er sket, så vi kan forbedre os.
Hvis du har lyst, må du meget gerne kontakte os med flere detaljer, så vi kan se nærmere på sagen og hjælpe dig videre.
Tak fordi du gør os opmærksomme på det – din feedback er vigtig for os.
Hav en god dag 🌼
// Anne - JYSK Kundeservice
Really surprised how smooth was it to…
Really surprised how smooth was it to return stuff. Also loading and unloading tools are available at the shop which really helps.
12 March 2026
Reply from JYSK Danmark
Hi Rakesh,
Thank you so much for your great review! 🙌
We’re really happy to hear that you were positively surprised by how smooth and easy the return process was 🔄✅
It’s also great to know that the loading and unloading tools in the shop were helpful and made things easier for you 🛒💪
Thank you for sharing your experience – we truly appreciate it 💙
We hope to see you again at JYSK!
// Annesofie - JYSK Customer Service
Reply from JYSK Danmark
Hej Hedy,
Tusind tak for din anmeldelse! 🙌
Det glæder os rigtig meget at høre, at du har oplevet god service 👏✨
Din feedback betyder meget for os 💙
Vi håber at se dig igen hos JYSK 🛍️😊
// Annesofie - JYSK Kundeservice
Bad management
I ordered a wardrobe and a TV unit, including delivery and assembly in the shop in Arguineguin. I was told the order would take 3–4 weeks and that they would contact me afterwards to arrange an appointment.
In the end, I received an SMS after 5 weeks saying that the goods had arrived. Thats ok. Another 3 weeks passed, and nobody contacted me. I went to the store 3 times to complain, and each time they assured me that they would come within a few days. However, nobody ever called me or followed up.
In the end, I requested the cancellation of the order and a refund.
I believe this store has a serious problem with management and customer service. The staff seem unable to resolve issues, and the manager shows no interest in following up on complaints. It is a shame, because JYSK has good products and prices, but my recommendation is to only buy items that are in stock and avoid special-order items.
JYSK should take action. If this store continues to be managed like this and fails to respond properly to its customers, I fear its future may be short.
2 May 2026
Unprompted review
Reply from JYSK Danmark
Hi Emiel
Thank you for your review.
You submitted a review for JYSK Denmark. We have therefore reported it so that it finds the right place.
We hope you receive the assistance you need.
You can reach our customer service here:
JYSK.es
Have a nice day.
//Mette - JYSK Customer Service Denmark
web shop order
easy to order and delivery to store of my choice free of charge. all went smoothly. so 10 out of 10
30 April 2026
Reply from JYSK Danmark
Hi Mark
Thank you for your review 🌟
We’re glad to hear that it was easy to order and that delivery to your chosen store was free of charge. It’s great to know everything went smoothly – 10 out of 10 means a lot to us 🙂
Have a great day.
//Mette – JYSK Customer Service
I did not receive my purchase
Hi Anne,
Thank you for your reply.
But I did contact the customer service already... without receiving any news back.
It is very dissapointing and I just want a refund.
Mvh
28 April 2026
Reply from JYSK Danmark
Hi Victor
Thank you for your review.
We are very sorry to hear that you have not received your purchase. That is of course not the experience we want for our customers.
We recommend that you contact our customer service as soon as possible with your order details, so we can investigate what has happened and help you get your order or find a solution.
Have a good day 🌿
// Anne - JYSK Kundeservice
Jysk is helpful and professional
I have always found Jysk to be professional, helpful and quick to make right mistakes i.e the assembly tools were missing. I immediately received 10% as compensation and a new tool set was ordered, arrived by UPS within days. Thanks to Theis and Chano
24 April 2026
Reply from JYSK Danmark
Hi Figen
Thank you for your review 😊
It’s great to hear that you’ve consistently experienced JYSK as professional and helpful, and that any issues were handled quickly and fairly. We’re especially pleased that Theis and Chano were able to assist you and resolve the missing tools situation efficiently.
We truly appreciate your feedback!
Have a great day 🌿
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hej Ozge
Thank you for your review 😊
We’re really happy to hear that you experienced great service and that everything was well packed. We truly appreciate your feedback!
Have a great day 🌿
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hi Ingrid
Thank you very much for your review 🌟
We’re happy to hear that you experienced good service, met nice people, and are satisfied with our products 🙂
Have a great day.
//Mette – JYSK Customer Service
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