Kafene Reviews 

537
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are eager to assist and accommodate various situations. Many people appreciate the easy and stress-free user experience, highlighting the quick credit approval and smooth application process for obtaining products. However, some customers noted concerns regarding payment terms and transparency, reporting unexpected higher costs or unclear account balances. A few reviewers also expressed dissatisfaction with the bi-weekly payment frequency, preferring monthly options, and encountered problems with auto-drafts after making large early payments.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some reviewers appreciating the easy and affordable... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and fast service they... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process simple, easy, and... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Furniture store (Cozy Furniture in Jacksonville Florida--Arlington). Excellent service from the time we entered, the service lady explained different style items we were looking at and let us ma... See more

Rated 5 out of 5 stars

My experience was top-notch due to how fast it took to get approved for my stackable washer and dryer But the dryer ended up having stink bugs 🪲 in it and when the dryer was drying clothes they cam... See more

Rated 5 out of 5 stars

My experience was top of the line,they greeted me with open arms and a great smile.The customer service was very amazing,they gave me various options and I'm looking forward to going back to experienc... See more

Rated 5 out of 5 stars

Miss Rosa is a very good salesperson. We always love going shopping with her. And the delivery guys are people who give their all. The furniture didn't fit through the door, so they decided to move... See more


Company details

  1. Alternative Financial Services

Written by the company

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.


Contact info

4.2

Great

TrustScore 4 out of 5

537 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(537)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Kafene's service should have come with warnings!

Kafene's service was not presented truthfully for what it was and I would not recommend this service for anyone that doesn't want to pay 3 times as much as the actual cost. It is a trap and I'm sad that I got caught up in it. I will be paying it off and I will not use it or go to Galleria Furniture again. The worst. They send constant payment reminders but they didn't give no notices about the early payoff deadline to save you money. This is definitely a predatory move — trapping customers into paying far more than the furniture is worth.

16 February 2025
Unprompted review
Rated 3 out of 5 stars

Mr. Nice guy

The lease is to high price and if you don’t pay it off early your stuck with even higher price , it’s nice to get the things you need if you can afford to pay it full price. And don’t offer once a month payments every 2 weeks only for some that’s ok but for me it’s not. So I’m planning on paying it off early.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Rip off

This company aligns with company who make poor quality merchandise. I do not like how you end up paying double price for things that could break before you pay it off. Kafene is a rip off.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

My experience was top-notch due to how…

My experience was top-notch due to how fast it took to get approved for my stackable washer and dryer
But the dryer ended up having stink bugs 🪲 in it and when the dryer was drying clothes they came out but I haven't seen anymore

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Cozy Furniture (Arlington Plaza)

The Furniture store (Cozy Furniture in Jacksonville Florida--Arlington). Excellent service from the time we entered, the service lady explained different style items we were looking at and let us make comparison to other similar items in the store. Also went over financing and how easy it was to apply and get a response back.
Delivery to the house was also good.

17 December 2025
Unprompted review
Rated 3 out of 5 stars

Decent company for quick credit…

Decent company for quick credit approval. Only problem I have is that if you pay a lot up front and then another large payment, they quit drafting from your account because they want all that interest so you must make your payments manually. They want you to forget so you miss your 90 day window.

14 December 2025
Unprompted review

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