Kafene Reviews 

537
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are eager to assist and accommodate various situations. Many people appreciate the easy and stress-free user experience, highlighting the quick credit approval and smooth application process for obtaining products. However, some customers noted concerns regarding payment terms and transparency, reporting unexpected higher costs or unclear account balances. A few reviewers also expressed dissatisfaction with the bi-weekly payment frequency, preferring monthly options, and encountered problems with auto-drafts after making large early payments.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some reviewers appreciating the easy and affordable... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and fast service they... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process simple, easy, and... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Furniture store (Cozy Furniture in Jacksonville Florida--Arlington). Excellent service from the time we entered, the service lady explained different style items we were looking at and let us ma... See more

Rated 5 out of 5 stars

My experience was top-notch due to how fast it took to get approved for my stackable washer and dryer But the dryer ended up having stink bugs 🪲 in it and when the dryer was drying clothes they cam... See more

Rated 5 out of 5 stars

My experience was top of the line,they greeted me with open arms and a great smile.The customer service was very amazing,they gave me various options and I'm looking forward to going back to experienc... See more

Rated 5 out of 5 stars

Miss Rosa is a very good salesperson. We always love going shopping with her. And the delivery guys are people who give their all. The furniture didn't fit through the door, so they decided to move... See more


Company details

  1. Alternative Financial Services

Written by the company

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.


Contact info

4.2

Great

TrustScore 4 out of 5

537 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(537)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is very #unrecommended#…

This company is very #unrecommended# due to several #scams# and contracts. insufficient knowledge about the vendors.

I know Every step with #Apex# #point# #llc# showed calm organization and steady guidance. #Withdrawals# came through on-schedule, free from complications.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT DO IT!

This place is horrible. You can never speak to someone on the phone, its always chats. My lease said to be paid by 12/19. God knows I wish I wouldve taken a screenshot. My portal mysteriously said 12/16. I am very meticulous about my dates and debts. They said they could extend the 90 day option by 1 day, which would be the 17th. I asked if there was anyway they could extend it to 12/18, since that is when I get paid. They said NO. If the 1600 wasnt paid by the 16th then I owe the remaining 6,000. ONE. FREAKING.. DAY. I pay faithfully and ontime. Never ever again. Joycelyn was the "supervisor". Ive contacted them before about something else and got another rep. They do NOT believe in helping their customers. No wonder it was so easy to get approved. I wish I could give 0 stars. Im warning you. DONT DO IT. The crazy part is, I rarely write reviews.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

This place is horrible

This place is horrible! Very miss leading about the lease agreement. Purchase merchandise in May, they stated taking payment way in August. Thought they took last payment along with fourth three dollars to pay off account, they didn’t. Merchandise was supposed to be $843.00 paid that. Still have a balance for $1300.00 when I only had left to pay 120.00 ! Trying to talk to customer service is impossible! I will not pay another dime! They are a rip off! Why would I pay another 1343.00 on top of 734.00 when my lease was just 834.00? Bad Bad Bad business!!!!!

29 November 2025
Unprompted review
Rated 1 out of 5 stars

It is a rip off deal that suppozed to…

It is a rip off deal that suppozed to be paying 90 days same as cash and now paying three times the cost of what i bought because i did not call within three days to set up allready what i was supposed to get. Such a scam and wrong

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Great place to experience!

My experience was top of the line,they greeted me with open arms and a great smile.The customer service was very amazing,they gave me various options and I'm looking forward to going back to experience with them again! I'm happy over all! Thank you!

5 November 2025
Unprompted review

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