Really happy with my purchase from Kakashookahs! The Bigg Ice Rockz Steam Stones in Ice Apple and Apple Fig both deliver a smooth, flavorful smoke without any nicotine. Great for long, relaxing sess... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service was spot on - quick and efficient transaction. Everything was well packaged and the sweets were a nice touch (which my little ones enjoyed at my expense). Also found the online web cha... See more
The products are good and well priced. But the service wasn't good at all. Ordered a pro bundle with my cosmo bowl which should come with the HMD and a grommet, but at first only the bowl came. Afte... See more
I'm talking from my own experience,as been using this online shop for couple of years now. You will never be disappointed using this hookah online shop. The guy is not just a seller, but an actual ve... See more
Company details
Written by the company
We are shisha and hookah retailer as wholesaler. We stock products from all over the world, including Russia, The USA and Germany. We also offer several brands of shisha tobacco in both blonde and dark varieties. We also offer the service of ordering in products from 1 piece to pallets. We stock everything shisha related from pipes to bowl, charcoal and foil. Literally everything and anything you may need to buy your first shisha pipe or add a rare piece to your collection, or just replenish supplies. We are the distributors for several brands such as Alpaca, Shaman Charcoal, Hookah John, Union Hookah and Alpha Hookah to name a few. We offer same day deliver within London and next service within the UK with free shipping over £100 on retail orders. You are also welcome to collect your order from our warehouse based in North West London. We also offer worldwide shipping with all most of the EU being free shipping with orders over £100 also. We also send all EU orders Duty and Tax paid, so you don't need to worry about paying anything extra when it is delivered to you. Please contact us via any of our social media platforms or by email at Orders@kakashookahs.com
Contact info
First Floor Silver Box House, Magnet House, East Lane Business Park,, HA9 7NG, London, United Kingdom
- 0333 050 8593
- orders@kakashookahs.com
- www.kakashookahs.com
4.3
Excellent
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheap product
Cheap product. Not worth it. I received broken product. received full refund.
26 February 2022
Reply from Kakashookahs
You received a full refund including delivery.
Perfect service and fast delivery
Perfect service and fast delivery. i also mistakenly broke my base for my hookah and they were fast and really helpful. they replaced it for a discount in just a day
11 February 2022
Thank you for excellent service
11 February 2022
Wrong items sent but sent replacement…
Wrong items sent but sent replacement but still wernt the right ones
10 February 2022
Even though i ordered from Greece
Even though i ordered from Greece, package came quite quickly and everything as described. Thank you
10 February 2022
Shop from Japan!
I was able to shop from Japan.
I wasn’t worried that you returned my message right away.
The Best Shisha Shop!
11 January 2022
Every transaction has been perfect
Every transaction has been perfect. Great customer service as well
8 January 2022
Great customer service and experience
One of the reasons I love kakas is because of their top customer service and really quick turnaround!
8 January 2022
Have purchased from Kakas a number of…
Have purchased from Kakas a number of times now, great communication and processing of orders. If there are any issues, very easy to get in touch and discuss. Lovely touch with the sweets.
4 January 2022
Exclusive shisha pipes worth every penny!!
The service was spot on - quick and efficient transaction. Everything was well packaged and the sweets were a nice touch (which my little ones enjoyed at my expense). Also found the online web chat assistant helpful and responsive.
The union hookah shisha I ordered is amazing especially when considering the standard ones used. Smooth, great draw and the shisha lasts longer. For me was absolutely worth the extra £’s spent.
Definitely recommend
1 January 2022
Number 1 UK shisha/hookah retailer
Fantastic and helpful retailers. They know their stuff. And they know the shisha industry. Personally I think they are the number 1 Web based shisha / hookah company in the UK. Always looked after me and helped me out with various issues. Keep up the fantastic customer support kakashookas. 👍🏼
1 January 2022
Top shisha vendor!
I have been ordering from Kakas Hookahs since May 2020 and I can’t fault the products and service I have received. He is one of the best vendors in the industry. Customer service is second to none and I like the fact I can message him on Instagram for a quick response for any advice/queries and questions I have in relation to my order. The daily deals up until Christmas have been fantastic, making products affordable is an understatement.
20 December 2021
Unprompted review
Kakas Hookah
Legend! Always so supportive and helpful.
Always A* customer service and always next day delivery!
Only thing I’d say he can improve on is more brand selections of bowls, coals, accessories and general hookah stuff on the website, design of the website and continue with his amazing service and next day deliveries.
13 December 2021
Excellent service
Excellent service, everytime ive ordered i have received everything very quickly. Love ordering from kakashookahs
6 December 2021
Affordable prices and quick delivery
30 November 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.