Kakashookahs Reviews 

222
•
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Really happy with my purchase from Kakashookahs! The Bigg Ice Rockz Steam Stones in Ice Apple and Apple Fig both deliver a smooth, flavorful smoke without any nicotine. Great for long, relaxing sess... See more

Rated 5 out of 5 stars

The service was spot on - quick and efficient transaction. Everything was well packaged and the sweets were a nice touch (which my little ones enjoyed at my expense). Also found the online web cha... See more

Rated 2 out of 5 stars

The products are good and well priced. But the service wasn't good at all. Ordered a pro bundle with my cosmo bowl which should come with the HMD and a grommet, but at first only the bowl came. Afte... See more

Rated 5 out of 5 stars

I'm talking from my own experience,as been using this online shop for couple of years now. You will never be disappointed using this hookah online shop. The guy is not just a seller, but an actual ve... See more

Company details

  1. Hookah Shop
  2. Tobacco shop
  3. Tobacco supplier

Written by the company

We are shisha and hookah retailer as wholesaler. We stock products from all over the world, including Russia, The USA and Germany. We also offer several brands of shisha tobacco in both blonde and dark varieties. We also offer the service of ordering in products from 1 piece to pallets. We stock everything shisha related from pipes to bowl, charcoal and foil. Literally everything and anything you may need to buy your first shisha pipe or add a rare piece to your collection, or just replenish supplies. We are the distributors for several brands such as Alpaca, Shaman Charcoal, Hookah John, Union Hookah and Alpha Hookah to name a few. We offer same day deliver within London and next service within the UK with free shipping over £100 on retail orders. You are also welcome to collect your order from our warehouse based in North West London. We also offer worldwide shipping with all most of the EU being free shipping with orders over £100 also. We also send all EU orders Duty and Tax paid, so you don't need to worry about paying anything extra when it is delivered to you. Please contact us via any of our social media platforms or by email at Orders@kakashookahs.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(222)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I messed up an order and they recognized it and fixed it (ordered wrong combination of things that wouldn't work together). I was confused when i opened the box till i realized what happened. That's some above and beyond customer service

5 October 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

Best shop in UK

Best shop in UK! Thanks for so many sweets!!

3 October 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

Great online shop, good customer service

They send my parcel by mistake to another country, but that was not some big problem, because they sent new one immediately when I informed them about the mistake and also gave me a gift voucher, so I was sattisfied at the end.

Site has a good prices and big variety of items for hookah on one place, I will definetely make more orders when updating my bowls collection :)

4 October 2022
Unprompted review
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Reply from Kakashookahs

Sorry we missed your email. We issued you gift card also for the trouble

Rated 5 out of 5 stars

Just the best!!they have knowledge on…

Just the best!!they have knowledge on hookah hobby...and every time they were willing to help me.Very good and fast delivery too...(I am.from Greece)

17 September 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

Thank you very much to the seller

Thank you very much to the seller, delivery is fast. Calla vyro just performed wonderfully. The seller surprised me with gifts in the parcel. A very polite and pleasant person. I will definitely buy something else.

27 September 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional. No mistakes made, and when i wanted to support, they contacted me within minutes even outside their working hours.

13 August 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

This site was recommended by someone…

This site was recommended by someone who knows thier shisha, a excellent recommendation at that! Quick delivery and more importantly quick response. Good stock too!

9 September 2022
Unprompted review
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

Low price guarantee

Low price guarantee
Fastest delivery i find ever
Good packaging
Small gift in every parcel

25 August 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

Great seller of premium shisha products

After searching a few different website for a premium seller of genuine products like Kaloud and Steamulation, I came across Kakashookahs. I had some questions which were quickly answered via instagram and placed my order for a quick delivery. Very pleased with the service. All in all, a great place to buy branded premium products at great prices.

26 August 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

They look after their customers

The customer service team contacted me the day of shipping to ask if I wanted another colour of a bowl I purchased because my chosen colour was out of stock. They added free coal and one-day shipping for the ‘inconvenience’! Will definitely buy from here again. A very good customer service experience overall. The tone of the representative was very nice and approachable, it is weird to say but the communication felt like I was talking to a friend rather than a professional. I love this community.

22 August 2022
Unprompted review
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

High Recommended

Great service, good range of products and active member of the hookah / shisha community.

19 August 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

First Order from Kakas

First time ordering from Kakas, I’m in the US so i was slightly concerned about shipping about how long it would take but i couldn’t be happier with my experience. Kakas shipped out my order within a day and i received it within the next 10 days. Smooth shipping, and the Crystal base i ordered came in completely intact

16 August 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

I don’t smoke shesha a lot so didn’t…

I don’t smoke shesha a lot so didn’t really know where to start in buying one. Kakashookahs and this specific shesha were recommended by a local shesha bar. The delivery was quick, everything was nicely packaged and it smokes very smoothly. Very happy with the purchase and would happily recommend.

30 June 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

Amazing service !

My first purchase from them.

I must say I was very hesitant but the customer support was amazing !

Yes they forgot to pack the poker but immediately sent out another which is yet to be delivered.

I will definitely be ordering again

23 June 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

Rated 5 out of 5 stars

All good

All good. I ordered in Romania. They took care of all the taxes.
The box was a little messed but the inside was in perfect condition.
Happy with my purchase. I also ordered a MAX bundle for 30 pounds and it was for sure worth the extra money.
If I have to buy a new hookah in the near future, I will definitely order again.

16 June 2022
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Reply from Kakashookahs

Thanks for the 5⭐️ review!

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