KalesafeReviews 

568
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

It’s misleading. You have to meet minimum purchases on some and the amount they reimburse for completed challenges isn’t even close to what the product costs. You end up losing money. Really disappoin... See more

Company replied

Rated 1 out of 5 stars

Order placed and tracking number received. UPS could not validate tracking number x 3 attempts. I reported suspicious activity to Barclay’s, chargeback occurred. Package was received. I contacted Kale... See more

Company replied

Rated 4 out of 5 stars

Great selection and very interesting designs. Only problem was discount for multiple items only applied to least expensive so I removed several lower cost items from my cart. Then, when clothing arriv... See more

Company replied

Rated 3 out of 5 stars

The clothing is exceptional and the reviews are often spot-on with sizing. Although some items do appear slightly different (could just be the look on me versus the models) for the price you can’t bea... See more

Company replied

Company details

  1. Men's clothes shop

Written by the company

Men's Clothing,Clothes & Fashion, Shop Hoodies Online. We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion on Kalesafe.com. Order issues, please contact our Customer service with your order number and tracking numbers, we will try our best to solve the issues. If you have any questions or concerns, please do not hesitate to contact us: service@kalesafe.com


Contact info

2.2

Poor

TrustScore 2 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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2.2

All reviews

(568)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The crown court in Croydon has used…

The crown court in Croydon has used false and misleading material to place order, it clearly states under the fraud act that this is a offence, the court stated that the fraud act does not apply to them.

23 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Mark Jurd,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 4 out of 5 stars

You have very large selection which is…

You have very large selection which is great, but, you don't have explanation of some products. Example, belts, they did not mention what they were made out of. Leather, plastic, vinal or cardboard?

23 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hi tom cordray,

We sincerely apologize for that. Don't worry, we will coordinate that matter with our relevant team and will apply your suggestion. Thank you.

Rated 1 out of 5 stars

I feel so stupid not having read these…

I feel so stupid not having read these reviews before I got sucked into ordering from this site. Everything said by other reviewers is spot on from the poor material quality to poor sizing to the canned response after contacting them. Do not buy from them. I will be taking all my purchases to Goodwill.

22 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Joel Roossin,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Rated 1 out of 5 stars

Scammers

Scammers. Paid for five clothing items and expedited shipping to ensure I received the items before I left on holiday. About to leave, and it is still showing as not shipped, I can't contact them on the phone as I just get music played to me for as long as I'm on the line, and each time I try to send a message through their online form, I get an error message. I've claimed the money back from my credit card company, but it's still a pain. Avoid this company at all costs. Read the other reviews and the so-called company's cut-and-paste responses - it tells the whole story. Do not spend any money with these people.

22 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello David,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Rated 5 out of 5 stars

They have lots of different types of…

They have lots of different types of stuff.

22 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Chris H,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 1 out of 5 stars

SCAM

SCAM

They reply with the same script with every negative review.

Irs probably a bot churning out replica replies.

Lets see if they repeat my review below!

"Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service-at-kalesafe.com
Service number: +1 833-830-0397
Messenger: facebook/profile.php?id=100066396555087"

18 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello James Watson,

We sincerely apologize for that. We assure you that we are legit and we never scam customers as a credible company.

If you have any concerns, just contact us here so we can immediately assist you with it.

Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 5 out of 5 stars

Quick and easy!!!

20 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello ConstantinCristache,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 1 out of 5 stars

I have to agree with other customer…

I have to agree with other customer reviews;
poor quality (very thin material);
the sizes were no where close to the chart.

When I called and complained all I got was a partial refund for $8.00.

I will never order from them again.

17 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Ken Gaver,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 5 out of 5 stars

Quality products

Site easy to navigate. Good quality. Only gripe is that postage is getting expensive. Great product price is being eroded by postage. Will not make buying worthwhile.

18 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Barry Sheppard,

Thanks for your support and feedback to us. It is our pleasure to provide the best service for you. Hoping for your next purchase, dear.

Have a wonderful day dear!

Rated 5 out of 5 stars

Easy process throughout

Easy process throughout. Easy to select good choices size and color.

17 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Michael,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 5 out of 5 stars

Ordering is easy

Ordering is easy. Details of the product are as listed. No hidden surprises. Overall good product.

17 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Jose DeLeon,

Thank you so much for the heart-melting feedback you have given to us on Trustpilot and thank you for sharing your wonderful review. Your response will help us to improve our service.

Have a wonderful day dear!

Rated 1 out of 5 stars

Don’t order from.

Was charged delivery fee after it said free.
No discount applied.
Quality is terrible. Extremely thin materials almost paper like for some of the shirts I ordered.
Sizes were wrong.
Will return most of my order which will most likely cost more then my original order.
Very disappointed. Great job on website selling pitch and descriptions.

14 May 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello rich troester,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 5 out of 5 stars

I am not certain of your sizes

I am not certain of your sizes. In comparison of your sizes say the 3X in men's shorts in comparison to a 3X here in Canada it is way off. Ours are bigger. I made a small order to see exactly how things fit. As for shoes I wear a 12 in Canada that must be about a 49 in EU sizing. Would be nice to see those sizes in your selections as I know many people that are that size. We'll see if I order anymore once this order arrives and I get to try them on. I'm hoping there is the opportunity to get larger sizes if needed.

15 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello pkscharf,

Thank you for ordering from us. Please be informed that detailed information on size can be found in the product description section for your reference. Also, we guarantee you that you won't be disappointed with us as we provide good quality and original products as we have our own independent design and brand that's why we have enough confidence in our products.

Thank you.

Rated 4 out of 5 stars

Postage is quite high

15 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hi Phil,

Sorry about that but please do understand that the shipping fee usually depends on the weight, quantity, and distance of the delivery address. But you can avail of free shipping if the total amount of the items you'll going to purchase is worth exactly or over $99.

Thank you.

Rated 1 out of 5 stars

Avoid Kalesafe

Total rip off. Avoid this company. They have no idea how to do business.
I responded to an advertisement of theirs. The pants looked great and were offered in my size, (50” waist). When I received the pants, they were marked 5XX, but when I tried them on, they were no where near the size I ordered. They maybe had a 42” waist.
When I asked to return them, I was told they needed to be shipped back at my expense. I also noticed that I was charged $14.99 for shipping, which was not refundable. This means I need to spend another $14.99 to ship back to them. This effectively makes my refund about $15.
I believe they mistakenly offered a 50” waisted product which they did not have. This is their mistake, and I have no confidence that they will ever come up with a pair of pants that I can wear. A $15 refund is a joke. Not worth my time to pursue.
That is why I posted the bad review. I feel I was cheated out of $45.
The pants are useless to me, and I am not spending another dime to return them to you.
This has all of the earmarks of a scam, and I am reporting this to the credit card company.

3 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Curtis Pfeiffer,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 4 out of 5 stars

decent prices

Just made first order. Hope everything that I bought is worth the money. Can make a five star review if satisfied with product. Cheap prices can mean really cheap product with a lot of disappointments

14 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Scott,

Thank you for ordering from us. We guarantee you that you won't be disappointed with us as we provide good quality and original products as we have our own independent design and brand that's why we have enough confidence in our products.

Thank you.

Rated 3 out of 5 stars

First Order

It was my first order and I put in the code that was suppose to give me my 50% discount but didn't.
First time ordering. The products look like quality material. We will see. No shipping would bring me back more often. Anxious to receive my order. Checking was fairly simple but bad math on my part didn't catch the mistake.

13 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Bob Wentz,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 5 out of 5 stars

Holiday shopping

Excellent set up for website, easy to flick through and good experience whilst shopping.

13 July 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Sharon Grierson,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 1 out of 5 stars

Stay away from this company!

I ordered a L women's sweatshirt to wear during the Christmas season, plus a L men's hoodie with the knights Templar and the American flag on it. They took my money, then proceeded to tell me the men's SS was out of stock. I replied if the wait would not be too long I would prefer that same order. They filed my order, sent it out. I received the woman's shirt but what they sent for the men's was a bargain basement replacement! Not what I ordered- it had a few red and white stripes on one shoulder like a flag, very thin, small enough for a child. It wasn't even shown on their website. And the original shirt I ordered had been taken off the website. After many back and forth emails, to which they were very slow to respond, I finally ended up with a partial refund to my credit card and a $11 discount to use the next time I shop there. Which is totally useless as there will be no next time!! I wish I had known to look at Trust Pilot first before shopping, something I do every time now!

13 December 2022
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Jewell Kipp,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

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